careium.co.uk Reviews 

Hope Weremiej was very helpful and sorted my issue very efficiently.
the service was very good and helped a couple of times in picking up a problem quickly.

I needed to get an alarm removed from a property. The customer service given to me by a staff member called Hope was fantastic by understanding the issue to be addressed and answering questions, they changed the plan according to subsequent information provided without me having to contact other departments. This was all done within approximately 2 hours of emails being answered promptly and professionally.

Very helpful and so easy and simple to arrange.
Thank you for being friendly and easy to talk to.

I spoke with Amy Woollett today to find out if Mum could upgrade her pendant to one that she could speak directly into & hear from the call handler. Mum had recently used her current pendant to call for help but couldn't hear the call handler & vice versa as the base station was too far away. Amy explained that Careium have one called Abby which has this function & gave me more information about it plus arranged to email me the details.

Amy also gave an update re the package Mum currently receives & that Mum is due an equipment update.
Amy was very helpful, polite & professional. Plus the email detailing our call & links to the products we discussed came through straight after our call, along with her contact details.

Denys Oleksiienko was extremely helpful and very understanding and sympathetic when I told him we no longer needed the personal panic alarms because my father has passed away and my Mum will never be left on her own in the house again.

Spoke to Amy and Fizza Hussain as wanted a few queries answered before purchasing this for my mum. My sister had also called to ask a few questions. We were both impressed with how pleasant, cheerful and helpful all the people we spoke to were. They had all the information we needed and were patient with us bombarding them with questions. Very happy with the service we have received.

We have a careline provided by Careium and needed one of the call buttons replacing with a falls sensor.
An appointment was made for a visit on the 9th July,and Luke came to sort things out for us.
Luke provided a full and comprehensive explanation and demonstration of how the alarm button works.
Luke is a very pleasant and personable young man, providing a professional service, with care and empathy.
We highly recommend Luke and Careium and have every faith in their services going forward.

Thanks Ahmad V, very good service

I would just like to say what a brilliant company this is with super staff especially Nasreen Akhtar and Nick Fennelly who looked after my dad so well when he fell and couldn’t get up. They made him feel safe and comfortable and explained exactly what was happening step by step. There was no rush once he was upright they made sure he felt ok before moving into his chair. This was all done safely in a kind friendly manner with some humour too which my dad loves. Special thanks to Nick who came to help with the equipment even though he had just finished his shift. We can highly recommend careium thank you so much. 😊

Very efficient always pleasant very professional and friendly puts my husband at ease in a difficult position

Needed to cancel my Fathers subscription as he has moved into full time care. Fizza Hussain at Careium was an excellent point of contact and provided a one stop resolution to my enquiry. Thank you.

I had careium for my mum while she was at home, gave me peace of mind when I was out of the house if anything happened, when the time came to cancel I spoke with Yvonne Szigeti who was extremely helpful and made the process easy, would highly recommend

I dealt with Amy today, who was extremely pleasant and helpful. Amy sorted my issue straight away- it was something that I was thinking may not be straightforward but Amy sorted quickly and efficiently. I really appreciate the great service ans hopefully will continue to go smoothly when we get our new kit!

Luke came to replace my elderly uncle's care line alarm. He was courteous and explained everything extremely well. He also set up some extra features that we may want to use. Overall a friendly and professional service. I would happily recommend this company.

Luke May technician came today to fit my mothers lifeline pendant which was recommended by gateway to care due to ly mothers recent falls.
He was friendly and welcoming uppn arrival and extremely professional and boundaried when my mother’s husband was challenging and hostile regards the fitting.
Luke handled this very calmly and worked way above his time.
I would highly recommend Luke into anybody's home to complete the fittings.

When I called to cancel my late mother's account it took a while for the phone to be answered. However, once I spoke to Yvonne she dealt with my request quickly and very kindly, so I felt that was one thing I didn't need to worry about any more.

Excellent professional service by Matt McShane would highly recommend to anyone that needs this service.

Prompt and kindly response to change of circumstances with a new device for my elderly father. Cant fault the service we have received so far.

Very kind caring gentleman who had the time to listen to me as Im an emotional wreck. Cancellation of service explained to me and how to dispose of appliance.

Ahmad Valli, did what he said he would do.
That meant arranging the quick replacement of the faulty fall wrist alarm and checking it’s operation once it had arrived and seeing through the return on the faulty unit.