careium.co.uk Reviews 

We have had the system in place for about 4 years; first for dad with his Alzheimer's disease issues and then with mum for her vascular dementia. Despite many false alarms, the staff were always patient, calm and re-assuring and always followed up with calls to the family in the prescribed sequence we had requested - until contact was made and next steps determined. Knowing that contact point was always there was hugely beneficial for our peace of mind too. They delivered the support they had promised to deliver and for that we will always be grateful and appreciative. When it came to ending the service due to mum going into a Nursing Home, the process was incredibly sympathetic and smooth and thanks to Yvonne Szigeti for facilitating that. Our family can whole heartedly recommend the service. Thanks again.

I would like to thank Yvonne Szlgeti for being friendly,professional and understanding when speaking to her with regards to my mum. She was able to sort my situation out for which i'm very grateful.
I would also like to thank all at Careium for the service they provided for my mum while she was at home. There were never any problems when my mum needed the service even when the button was pressed by accident. I'm sure that their caring nature and quick responses kept my mum safe. She is now residing in a nursing home but i want to thank all the staff for the wonderful service they provided over the years. I would wholeheartedly recommend them. Thank you.

I do not normally leave reviews bad or good however in this case I feel really obliged to do so.
I have had to cancel Careium support for my aunt due to her passing away, I dreaded having to contact all the agency’s etc. one has to in these circumstances.

When it came to Careium customer services it was totally different it was so simple and straight forward.
Yvonne Szigeti in your Customer Services was brilliant, she took control and handled everything quietly and firmly and so so polite and if there is any way she can be thanked please do so.
Within the same day of me making contact the finance team had confirmed the refund amount by email and credited the refund to my card.
You cannot ask for a better service.
Thank you.

Spoke to Denys Oleksiienko at Careium on Tuesday 09.06.2026, amazing, efficient and friendly service and the equipment arrived today 11.06.2026 as promised. Great service and support that will give us peace of mind that our dad is safe in his old age. Thank you Denys for all your help and support, it is very much appreciated.

Careium supplies my elderly mother with a tidy alarm for falls. It was used many times and without fail the staff consistently carried out the procedures to help bring the problem to a safe end. Also, they remained totally professional when the alarm was accidently set off, again carrying out safety checks with my mother to ensure that everything was in order. A great service with great staff.
Ending the contract due to my mother going into care was made easy by Yvonne who expired the procedure and followed up with an explanatory email. Well done all at Careium.

Had Mattcshane today with my nan and was brilliant explained everything and was very good

Fizza Hussain came across as a very knowledgeable person and made the changes easy to understand

Luke May has just been to install a care alarm, heat alarm and smoke alarm for my 89 year old Grandma he’s a credit to your company so patient, friendly and really went the extra mile both me and my grandma want to let you you know how amazing he is.

I have mainly been in contact with Fizza Hussain, who has been very good indeed, answered all our question clearly, precisely and promptly.
Base on her, we have already referred another customer,
who is in the process of singing up, Mr C Stephen. on behalf of Mrs J Gooden.
We have already thanked Fizza, perhaps you could do the same.
Thank You Tim & Sue.

Clive Tong was very. efficient in signing me up for a personal alarm. His telephone manner was clear and he. didn't speak too quickly. He was very. helpful and patient.

Fizza Hussain was very understanding and sympathetic to the sad loss of Betty. Thankyou Fizza.
Bev and Richard.

Prompt, sympathetic and friendly service from Yvonne following the death of my mother.

I've just set up a care call system for my mother with a lovely lady called Fizza Hussain who readily answered all my questions and took us through the whole procedure clearly and with care, which was very reassuring. The whole process couldn't have been more straightforward and she couldn't have been more helpful.

The customer folks, especially Allison Kershaw, were extremely helpful, helping us find the right products and being very friendly.

We used the Careium team for a number of years and never had any cause for complaint. The staff were always polite and helpful. We have recently had a change of circumstances at home that caused us to need a more local and faster team of responders.

The person I spoke to was very polite and helpful. She explained everything clearly to me and took time to make sure I understood everything. She kindly offered me both options on how to wear the fob,which was appreciated. It will be delivered in the next couple of days which is really good and has put my mind at rest.

I made the decision to purchase a personal alarm for my bedbound, disabled wife to enable me (her husband/carer) to leave the house with piece of mind that if there she had an urgent requirement in my absence I could be contacted immediately.
After reviewing Careium Lifeline website and speaking to Denys I felt assured I had chosen the right company to help me.
The conversation with Denys was very clear, helpful and reassuring, answering all my questions very professionally.
I immediately chose to complete the transaction and submitted my details on the simple online form.
The complete transaction was completed in fifteen minutes and I cannot wait for the equipment to arrive in the next few days.
A very good and satisfying experience.

The engineer came today after making contact yesterday. He said he would be here between 12-1pm. He rang again this morning to confirm he would be on time and he kept his word.
Matt McShane the Engineer was polite and courteous and explained the alarm process well.
It was tested with him there in different scenarios to show me how it would work and how it should be tested monthly.
Great service from the Engineer. Thanks Matt 5 *****

The customer service agent Denys Oleksiienko was very helpful setting this up and explaining all of the options available which put my mind at rest about caring for my mum who has had a couple of falls recently. I think their package is excellently priced and gives real value for money. The unit is super easy to set up and comes with comprehensive instructions.

I spoke to Yvonne Szigetti in customer services and she was extremely friendly and helpful as I had to cancel the contract due to my mum's passing.
Made the process easy and was very sympathetic.