I recently financed a car from cargem from the first call i noticed a high standard of politeness and professionalism. I dealt with Berkay who,s on sales and is easy going and very helpful. I would m... Toon meer
Bedrijf heeft geantwoord
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These guys are amazing I had diren and he was excellent and his manager really helped he get out a situation the last car dealer created and really moved mountains to help me in the situation I’m... Toon meer
Bedrijf heeft geantwoord
I found the company to be professional, the guy who dealt with my (Ryan) was such a cool guy, very knowledgeable and friendly. I’m very sceptical about car salesmen but my mind was put at ease with th... Toon meer
Bedrijf heeft geantwoord
Sold us a car that stinks of cigarettes and now refusing to take the car back. So now leaving us with children in a car that stinks and full of 3rd hand smake and the toxins. The issue was raised th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Cargem we don't just sell cars, we endeavour to provide you the best level of service around the sale of all our cars that will help you to find and buy the right car for the best deal. We will do everything possible to get you driving your perfect car and arrange anything you need to get you on the road with a smile. The Cargem team specialise in the sale of most brands, high quality used cars that meet our strict quality and aesthetic requirements. We are proud to offer you a first class customer service with competitive internet based pricing. We realise that buying a car can be a daunting experience and we are a well-established used car dealer with a great reputation. We will offer excellent advice and have a wealth of experience on used cars and their maintenance. Our friendly staff will go that extra mile to guarantee that you receive the service that you need. We stock an extensive range of quality vehicles. In order to offer cars to suit everyone we make sure that we update our stock list regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.
Contactgegevens
Manor Way, RM13 8RH, Rainham, Verenigd Koninkrijk
- 02083641655
- sales@cargem.co.uk
- cargem.co.uk
4,0
Goed
546 reviews
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Diren was very helpful to me helped me…
Diren was very helpful to me helped me throughout the whole process i came for a GLC.there was no GLC. I promise you i was not even looking to buy a car I was going to buy 3 months after. He put me in a BMW X1 i fell in love with it. If you want the best experience i would highly recommend Diren. I see him as my paji. Thank you paji diren
11 mei 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Customer,
Thank you so much for your kind words and for sharing your experience with us. We’re delighted to hear that Diren was able to support you throughout the whole process and help you find a car you truly fell in love with.
Diren will be very happy to hear your appreciation and the special bond you’ve built with him.
Congratulations on your new car and thank you once again for your recommendation and trust in us. We wish you many happy and safe journeys ahead.
Diren was amazing helped me answer …
Diren was amazing helped me answer all questions YR70 excellent service
7 mei 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that Diren was able to help answer all your questions and provide excellent service. We’ll be sure to pass along your compliments to him and recognise his great work.
We truly appreciate your support and look forward to assisting you again in the future.
I recently financed a car from cargem…
I recently financed a car from cargem from the first call i noticed a high standard of politeness and professionalism.
I dealt with Berkay who,s on sales and is easy going and very helpful. I would mention Imran his manager who is on the ball at all times has a lot of motivation and his customer service is on point to everyone at cargem thank you ....
30 april 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Ian,
Thank you for your kind words and positive feedback. We’re delighted to hear you had a great experience with our team, Berkay & Imran provided you with professional and helpful service throughout the process.
We truly appreciate your support and hope you enjoy your new car. Thank you for choosing CARGEM.
These guys are amazing
These guys are amazing
I had diren and he was excellent and his manager really helped he get out a situation the last car dealer created and really moved mountains to help me in the situation I’m i ended up getting Ford kuga YM71 can not wait for it to arrive honestly amazing people and really care about there customers thank you guys can’t thank you enough
5 mei 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Holly,
Thank you so much for your wonderful feedback. We’re delighted to hear that Diren and the team were able to support you and help turn the situation around for you.
Congratulations on your new Ford Kuga we’re sure you’ll love it once it arrives. Your kind words mean a lot to us and we truly appreciate your trust in CARGEM.
Diren was a huge help in getting me the…
Diren was a huge help in getting me the best deal for the car I wanted, would recommend vn72
2 mei 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Kean,
Thank you for your kind feedback. We’re delighted to hear that Diren was able to help you secure the best deal for the car you wanted.
We truly appreciate your recommendation and thank you for choosing CARGEM.
Diren was knowledgeable answered all…
Diren was knowledgeable answered all our questions quick and efficient. Made us very happy. EY67
30 april 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Kelly,
Thank you for your lovely feedback. We’re pleased to hear that Diren was knowledgeable, efficient and able to answer all your questions promptly.
We’re delighted we could make you happy and truly appreciate you choosing CARGEM.
Diren: Great Service:
Diren was great. Attentive and conscientious in supporting me to validate the vehicle and completing the sale. Good understanding of vehicle details which helped close the deal. Would recommend. Thank you for a very professional and positive buying experience.
30 april 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Saif,
Thank you for your wonderful feedback. We’re delighted to hear that Diren provided attentive and conscientious support throughout your purchase and his vehicle knowledge helped make the process smooth and enjoyable.
We truly appreciate your recommendation and your kind words about your experience with CARGEM. Enjoy your new vehicle.
Great service from Diren
Great service from Diren - very helpful, showed every aspect of the car & process, and not pushy.
Also easy to communicate with throughout the process, and very accommodating & patient with us as first time buyers!
(SE23)
29 april 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Arjun,
Thank you for your kind feedback. We’re pleased to hear that Diren provided helpful, patient and professional service throughout your experience, especially as first time buyers.
It’s great to know the process was clear, comfortable and easy from start to finish. We truly appreciate your support and thank you for choosing CARGEM.
Dishonest and very unprofessional
Dishonest and very unprofessional. Put a £100 deposit down on a car with the expectation that I could get a refund if any issue occurs and I decide to not buy the car. It transpires that they don't accept CC which doesn't work for me. I ask for it back, and suddenly they have a 'policy' that I need to physically observe the car before getting a refund as if that will change the properties of my credit card or something. Also, the money is with a 'holding company' which apparently is meant to have a bearing on the situation (it doesn't)
The funny part is, all that it took to get them to backtrack was a threat of submitting a Subject Access Request and a formal complaint to get them to send the money back. If you're going to scam people out of money and not comply with consumer regulations then surely you would follow through with it? Tejohn and his manager from the Rainham branch needs to possibly pass a written examination before he's allowed to interact with the general public again.
28 april 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Hisham,
We’re sorry to hear that you were unhappy with your experience. We always aim to be transparent with our processes and apologise for any misunderstanding regarding the deposit procedure and payment methods.
Your refund was processed and we regret that the situation caused frustration.
Diren was really helpful gave me all…
Diren was really helpful gave me all information I needed I’m very happy ef18
26 april 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Harun,
Thank you for your kind feedback. We’re delighted to hear that Diren was helpful and provided you with all the information you needed.
We’re very pleased that you’re happy with your experience and truly appreciate you choosing CARGEM.
Thank You.
Diren was excellent rk68
25 april 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Mark,
Thank you so much for your kind words & thank you for choosing CARGEM.
Sold us a car that stinks of cigarettes…
Sold us a car that stinks of cigarettes and now refusing to take the car back. So now leaving us with children in a car that stinks and full of 3rd hand smake and the toxins. The issue was raised the day after delivery( brought unseen) . I gave two options pay for full valet including new filter etc in the vents or take the car back. They wont do either. They have an awful after sales team that dont even answer calls now.
Motor ombudsman now involved but stay away not trust worthy at all.
3 april 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Coral,
We’re sorry to hear about your concerns regarding the vehicle. This is not the level of experience we aim to provide.
We take all after sales matters seriously and would like the opportunity to review this properly with you. Please contact our customer service team at cs@cargem.co.uk so we can look into the situation further and work towards a fair resolution.
Thank You.
I found the company to be professional
I found the company to be professional, the guy who dealt with my (Ryan) was such a cool guy, very knowledgeable and friendly. I’m very sceptical about car salesmen but my mind was put at ease with these guys, I can tell that the vehicle I purchased had been thoroughly checked over and sold to me at in perfect shape. Again hats off to Ryan, highly recommend this company
23 april 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear George,
Thank you for your kind feedback. We’re delighted to hear that Ryan provided you with knowledgeable, friendly and professional service and he was able to put your mind at ease throughout the process.
It’s great to know you were happy with the condition of your vehicle and your overall experience with us. We truly appreciate your recommendation and thank you for choosing CARGEM.
Thank You.
Antwoord van CARGEM
Dear Ezekiel,
Thank you so much for the kind words & recommendation.
Diren was an excellent salesperson
Diren was an excellent salesperson. Helped me get my car without any problems. NJ23
23 april 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Arun,
Thank you so much for choosing CARGEM.
Great Service! 10/10
Great, friendly service! I dealt with Diren who I found to be very helpful and very quick to respond to all of my queries. I am in love with my new car - DV20
Would highly recommend!!
13 april 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Charlotte,
Thank you for your wonderful feedback. We’re delighted to hear that Diren provided friendly, helpful and responsive service throughout your experience.
It’s fantastic to know you’re loving your new car and we truly appreciate your recommendation and support.
Thank you for choosing CARGEM.
laughable aftersales department
A day after collecting my mercedes i noticed an awful rattle from the engine which after their workshop controller and service manager both tried to tell me was "how diesels sounded" after i sent in videos, turned out to need a whole new timing chain. Laughable.
To sell a car with this noise and then for managers to tell you the noise is nothing, is wild.
No offers to collect the car, give a loan car or anything. After weeks on end of them having the car and making up stories as to why it was taking forever, i got it back.
Fast forward a year later to now, the chain started to rattle again, luckily i work at mercedes and after stripping it all, they said the chain was awful. They said cargem either never changed the chain or they used the cheapest/worst part possible.
If you need any form of help from their aftersales you'll be stuffed they are genuinely useless.
21 november 2025
Review zonder uitnodiging
Antwoord van CARGEM
Dear Customer,
We’re sorry to hear about your experience and the concerns you’ve raised regarding your vehicle and the aftersales support you received. This is certainly not the level of service we aim to provide and we take matters like this very seriously.
We would appreciate the opportunity to look into this further and work towards resolving your concerns. Please contact our customer service team at cs@cargem.co.uk providing your vehicle details and contact information and a member of our team will be in touch as soon as possible to discuss this with you directly.
Thank You.
Direct really looked after me he was…
Direct really looked after me he was very helpful gave me all the information I needed bk70
20 april 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Customer,
Thank you for your wonderful feedback. We’re so pleased to hear that Direct looked after you so well and provided all the information you needed. Delivering helpful and professional service is very important to us and it’s great to know your experience reflected that.
We truly appreciate your support and hope to assist you again in the future.
Thank you for choosing CARGEM.
Disappointing after sales
Bought a car through Cargem which was a good experience but the after sales leaves a lot to be desired!! We were waiting for a small wing mirror lens to be replaced which was damaged before we bought the vehicle delaying pickup because we were told the wrong part had be sent twice!! We collected the vehicle and was booked in for when the part came in. Arrived at the repair garage to be told the wrong part had been sent again! Rebooked again to be left for 30 minutes and told they thought someone else was dealing with us, then 3 hours later the job had been completed. We inspected the lens (with the vehicle locked and wing mirrors turned in) all fitted correctly, once on the motorway we noticed the inner lip of the wing mirror paintwork had been scraped this damage was definitely not there before and I find it hard to believe that whoever carried out the work didn't know they had caused this damage! We contacted cargem straight away but the mailbox was constantly full, we emailed, no response, finally spoke to someone 2 weeks after the damaged to be told today "not their responsibility"! Very disappointing service from thier after sales department.
7 april 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Customer,
Thank you for taking the time to share your feedback. While we’re pleased to hear the initial purchase experience was positive, we’re very sorry to learn about the issues and frustration you experienced with our aftersales service and the repair process.
This is not the standard of communication or care we aim to provide.
We would like the opportunity to review this matter further with you. Please contact our customer service team at cs@cargem.co.uk with your details and any supporting information and a member of the team will be in touch to discuss your concerns directly.
Thank You.
Diren was excellent thank you for your…
Diren was excellent thank you for your service very helpful MT14
20 april 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Customer,
Thank you so much for your kind words. We're delighted to hear that Diren provided you with excellent service and was able to assist you so effectively. Your feedback means a lot to us and we’ll be sure to share your compliments with him.
We truly appreciate your support and look forward to serving you again.
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