CARGEM Reviews 546

Sales team were very keen and wanted me to write a review for them straight after buying the car on Google, then it went downhill. The salesman started ignoring my messages after I found many issues in the car the very next day.

The salesman also told me that the car had full service history but upon receiving the documents, it indeed did not.

The after sales team is even worse, as others have mentioned they have no respect for customers, as seen by my interaction.

Now I’m stuck with a broken car having to spend my time dealing with the finance company. Genuinely horrific experience like many others here.

I expect Cargem will reply with the same generic rubbish to contact the after sales team that they keep responding with, had the after sales team been helpful in the first place everything should’ve been dealt with before writing this.

Diren was excellent and extremely helpful. MK22

I bought a Mercedes from CarGem 11 days ago and raised serious issues within few days after purchase - and got nowhere.

The car has a constant rattling noise and clear paint issues. Before buying, I pointed out a darker area on the front that I had seen in the online advert. I was told it was “just a shadow” and that the car had been fully checked, prepared for sale, and had no paint or accident issues.

That simply wasn’t true.

Once I raised my right to reject within the short period, it was refused. CarGem said they would fix the rattling, but made no acknowledgment of the paint issues and kept questioning them, saying they needed to “investigate” and asking if I had a recording with the salesperson — implying that without it, there was no evidence.

Yesterday we spoke with the aftersales team, I was made to feel like I was simply “Unlucky” compared to other customers and assured that they’ve dealt with many legal cases before and that I wouldn’t succeed. That’s not how you treat someone raising legitimate faults.

After a few emails, they told me to seek legal representation, so I’m not planning to stop — I have every legal right to pursue this and try to be ''Lucky'' this time.

Overall — it feels like once they have your money, that’s it. Issues are ignored there is no proper support, just pushback. If you’re thinking of buying from them — be careful. Don’t rely on what you’re told and get everything in writing or better recorded as advices by Aftersales.

I came to CARGEM had a beautiful experience with Diren I purchased Hyundai tucson hg71. Diren went out his way gave me exceptional service I’m very happy with my new car

I am writing to formally complain about the way both Mr Dale Walcott and I were treated during a phone conversation on 24/02/2026 at approximately 9:10am regarding the sale of my car (Registration No: GM17 WND). The call was with a member of staff from HillTop Motors Limited T/A Cargem.

During the conversation, the staff member was extremely rude and spoke to both of us in a disrespectful and dismissive manner. I felt he was attempting to take advantage of me and implied that, because I am a woman, I would not understand matters relating to cars. I found this behaviour both offensive and highly unprofessional.

I was informed that £1,100 would be deducted from the agreed selling price due to three small stone chips. This proposed deduction is completely disproportionate to the issue described, and no reasonable or professional justification was provided to support such a significant reduction.

Furthermore, I witnessed the staff member speaking rudely and inappropriately to Mr Walcott while he was calmly explaining that the stone chips were minor and could be easily rectified. The tone used throughout the conversation was unnecessary and unacceptable, particularly as he was simply supporting my concerns and attempting to clarify the matter.

I request that this complaint be thoroughly investigated and that HillTop Motors Limited T/A Cargem management be made fully aware of this situation. I also expect to receive a written response outlining how this matter will be addressed.

Following this unpleasant experience, my husband and I have decided not to proceed with the sale of our vehicle.

Purchased a vehicle four weeks ago the sales team were very friendly, professional and accommodating but a little too keen on selling a three year warranty. I wish I could say the same about the preparation team four times I was promised it would be prepped to no avail including the day of picking it up, they would have done better to take it to the local car wash. I was allowed a short drive around the compound where we noticed a problem with both head lights which were replaced with second-hand ones. Having said all this it was a car that I wanted so we went through with the purchase and also took out the synthetic coating having been promised that the car would be prepped and we would not see any polishing circles. Forty minutes later the car was handed to us in very bright sun light looking great. However, that’s when thing started to go wrong. A rear wheel showed signs of a buckling which turned out to be loose wheel nuts, in not so bright light the synthetic coat had been applied over polishing circles, dirt and missed in places. When I phoned to our friendly sales team I was passed on to their after sales, ‘what after sale’ the only reply I have received was yes you’ve guessed it one not helpful email then no further replies to three more. Further to this I have had to replace the front brake pads and discs as they was down to the back plate, could I have taken it back for that, yes, but would I trust them, NO.
OK would I buy another from them, the answer is NO
Why, the sales team are very good at their job up until purchase. Prep Team should be (not printable).
Would I Say you shouldn’t buy from them, that’s for you to determine every one’s experience is different.
I would however, suggest a real road test drive and examine the car very thoroughly do not accept the sales banter as gospel; I’m not sure they know how bad their prep guys are, and read all the reviews I didn't.

FRAUDSTERS !! DO NOT BUY A CAR FROM THESE PEOPLE

I have just reported them to Motor Ombudsman and Trading Standards. I've just paid £16,846 for a Mercedes from them and was told they they had found a crack in the headlight and so they had ordered a new one from Mercedes to replace this and I would have to wait a few more days till this was fixed before they could let me have the car. I paid £395 to have the car delivered as Cargem is over 300 miles away from me, only to find that the headlight hadn't been replaced and was cracked and loose and even though they had put the car through an MOT, two of the tyres had big chunks of tyre missing which as a minimum should have been an advisory, so either themselves or the mechanic they use for MOT's is fraudulently passing cars through their MOT's. I have been battling to get responses from them now they have my money and they are basically calling me a liar, saying that they never told me the headlight was cracked and they were replacing it. I really wish I had read the reviews prior to buying a car from these fraudsters, as it seems I am one of many they have conned. They have made the whole situation of buying a car extremely upsetting and they have no concern at all for the aftercare of their customers once they have secured a sale with you.....Lets hope Trading Standards and the Motor Ombudsman can puta stop to them ripping people off !!!

I purchased a car from this cowboy company on Saturday. Very friendly staff, all just wanting your money. Long story short, they drill holes through BARE METAL in every car, instead of using the manufacturers holes. Completely lazy and ridiculous thing to do. This is so they can put their own number plates on with their advertising on. So once I change my number plate to a shortened plate, I now have a car that will potentially let water in and rust. Plus, I’ll have two ugly drilled holes either side. They have also said the car has been serviced with them, even though when I got it home the service light came on, which I now need to take to a garage to get removed. I spoke to the manager Hussain about this, he was rude and didn’t care whatsoever, saying “What do you want me to do about it?” Also he said as a ‘good will gesture’ he will get the service light removed! I’m sure that was something you were supposed to do anyway. Absolute joke. They take your money, and do not care about you once they have it. AVOID AVOID AVOID.

Very bad customer service

I was very disappointed with my experience and would not recommend this dealership based on the level of after-sales support I received.

I purchased a vehicle from them and identified a significant fault within two days of taking possession. The issue was reported promptly, yet I encountered difficulties in securing full support for the associated costs.

While the dealer has contributed partially towards the repair, they have refused to cover the full costs, including the diagnostic work required to identify and confirm the fault.

As a result, I have had to pursue this matter through formal dispute resolution channels.

Prospective buyers are strongly advised to exercise caution and to obtain clear, written confirmation in advance regarding how post-purchase faults, warranty arrangements, and responsibility for diagnostic or related costs will be handled.

Sadaan was a massive help to me today, although there were some extra damages to my car he was still able to offer a good price for me! highly recommend ☺️

Diren done absolutely everything to look after me. Years ago I bought a car from bif motoring world answer I had a terrible experience. Diren answered every question even went above and beyond to get me through best deal possible. Honestly if you want the best service possible come to Cargem ask for Diren. Management done everything they can THANK YOU DIREN THANK YOU IMRAN THANK YOU CARGEM

Would highly advise not buying a car from here, do not take the people who have had bad experiences lightly. They ask you to write a review while you’re at the dealership and it’s awkward to say no given the salesman act all nice. Once there are issues with the car and the after sales team deal with you, you’ll realise there is no professionalism there, just cunningness. Horrible horrible company.

Updated for response: you keep copy and pasting the same lines under the bad reviews. If you read my review you would know I have already contacted them and been met with rudeness and neglect - such as your response which clearly shows that you don’t really care about people’s bad experiences and just paste the same rubbish to everyone.

The entire experience has been extremely terrible.
1. The core issue is that I was sold a used car full of problems. First, the head unit was faulty — it could connect to Bluetooth but was unable to play music. I had no choice but to send the car to a BMW service centre for a full inspection. The diagnostic report clearly stated that the entire head unit needs to be completely replaced and further tested/programmed. Secondly, I was informed that the exhaust flange joint had been fitted with exhaust paste instead of a proper gasket. This indicates that the vehicle’s service history has been completely falsified.
2. I was also sold what I believe to be a fraudulent warranty. I was already very reluctant when purchasing this warranty, but the salesperson insisted on selling it to me. When my entertainment system was sent in for repair, I was then told that the maximum payout limit was only £500 — whereas at the time of sale, the salesperson clearly told me that any loss or repair cost would be fully covered. They are now playing word games with the terms and conditions. The salesperson is a liar.
3. When I contacted Cargem’s after-sales department, they informed me that they were unwilling to proceed with the repair. When I tried to contact the salesperson again, the salesperson deliberately ignored my messages.

This is a fraudulent company. Do not let them cheat you out of a single penny.

Danny - was very thorough and professional and the service was great

Great customer service, very friendly staff, I have been served by Jahid amazing 👍