I recently financed a car from cargem from the first call i noticed a high standard of politeness and professionalism. I dealt with Berkay who,s on sales and is easy going and very helpful. I would m... Toon meer
Bedrijf heeft geantwoord
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These guys are amazing I had diren and he was excellent and his manager really helped he get out a situation the last car dealer created and really moved mountains to help me in the situation I’m... Toon meer
Bedrijf heeft geantwoord
I found the company to be professional, the guy who dealt with my (Ryan) was such a cool guy, very knowledgeable and friendly. I’m very sceptical about car salesmen but my mind was put at ease with th... Toon meer
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Sold us a car that stinks of cigarettes and now refusing to take the car back. So now leaving us with children in a car that stinks and full of 3rd hand smake and the toxins. The issue was raised th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Cargem we don't just sell cars, we endeavour to provide you the best level of service around the sale of all our cars that will help you to find and buy the right car for the best deal. We will do everything possible to get you driving your perfect car and arrange anything you need to get you on the road with a smile. The Cargem team specialise in the sale of most brands, high quality used cars that meet our strict quality and aesthetic requirements. We are proud to offer you a first class customer service with competitive internet based pricing. We realise that buying a car can be a daunting experience and we are a well-established used car dealer with a great reputation. We will offer excellent advice and have a wealth of experience on used cars and their maintenance. Our friendly staff will go that extra mile to guarantee that you receive the service that you need. We stock an extensive range of quality vehicles. In order to offer cars to suit everyone we make sure that we update our stock list regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.
Contactgegevens
Manor Way, RM13 8RH, Rainham, Verenigd Koninkrijk
- 02083641655
- sales@cargem.co.uk
- cargem.co.uk
4,0
Goed
546 reviews
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Customer service is appalling
Customer service is appalling. The salesmen are loud and very pushy. Very little follow up and the whole experience was pretty bad.
13 februari 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Fiona,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with us did not meet your expectations.
What you’ve described is certainly not the standard of service we aim to provide. We sincerely apologize for the frustration this has caused.
Your comments have been taken seriously and will be shared with our team so we can address these concerns.
If you’re open to it, we would appreciate the opportunity to learn more about your experience and see how we can make things right. Please feel free to contact us directly at your convenience.
Thank You.
It was very great service from Danny
It was very great service from Danny. From start to finish
14 februari 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Nana,
Thank you so much for your wonderful feedback. We’re delighted to hear that you received such great service from Danny from start to finish.
We take great pride in delivering an excellent customer experience and it’s fantastic to know that Danny made such a positive impression. We will be sure to pass along your kind words to him. Recognition like this truly means a lot to our team.
We appreciate you taking the time to share your experience and look forward to serving you again in the near future.
Great experience with Danny and Jas…
Great experience with Danny and Jas while buying my car from Cargem.
14 februari 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Customer,
Thank you so much for your kind words. We’re delighted to hear that you had a great experience with Danny and Jas while purchasing your car from Cargem.
Providing excellent service and making the car buying process smooth and enjoyable is always our goal and your feedback truly means a lot to us. We’ll be sure to pass your compliments on to Danny and Jas they’ll be thrilled to hear it.
Congratulations on your new car and welcome to the Cargem family. If there’s anything else we can assist you with please don’t hesitate to reach out.
Cargem Car Sales
"I recently sold my car to Cargem, and I couldn't be more impressed with the entire experience! From start to finish, the process was systematic, efficient, and hassle-free. Saadan at Cargem, was professional, courteous, and transparent throughout.
What truly stood out was the convenience they offered - they collected the car at no extra cost, and the payment was instant. The speed at which everything was handled was remarkable, and I was kept informed every step of the way.
The price I received for my car was also very fair, which added to my overall satisfaction. I'd highly recommend Cargem to anyone looking to sell their vehicle quickly and without any fuss. Five stars isn't enough - they're a standout company that truly delivers!"
12 februari 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Valued Customer,
Thank you so much for taking the time to share your wonderful feedback.
We’re absolutely delighted to hear that the entire process was systematic, efficient, and hassle free for you that’s exactly the experience we strive to deliver to every customer. Your kind words about Saadan’s professionalism, courtesy and transparency will certainly be shared with him he’ll be thrilled to know he made such a positive impression.
Thank you again for your recommendation and for trusting us with the sale of your vehicle. It was a pleasure assisting you and we wish you all the very best.
Very kind and helpful
Very kind and helpful. Excellent service from Taylor and Saadan. Polite and very professional. I would 100% recommend selling your car with these guys!!
11 februari 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Valued Customer,
Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that Taylor and Saadan provided you with such professional and helpful service.
Your recommendation truly means a lot to us and we’re grateful that you chose to sell your car with us. If we can assist you with anything in the future we’ll be more than happy to help.
Big woman thing
Big woman thing! Sadaan was Clear and transparent easy to talk to. He made the transaction felt at ease. Additional he listened and was considerate to my mitigation and made me saved money. Yaudman seh dat! None Higher than CARGEM respect once again and continue doing your best making us customers happy fully.
10 februari 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Valued Customer,
Big thanks for taking the time to share such wonderful feedback with us!
We’re truly happy to hear that Sadaan made your experience clear, transparent and easy. Making our customers feel comfortable and at ease during every transaction is exactly what we strive for. It’s great to know that he listened carefully, understood your concerns, and helped you save money along the way that’s the CARGEM way!
Your kind words and support mean a lot to our entire team. We’re committed to continuing to provide honest service, respect and the best possible experience for every customer.
Thank you once again for choosing CARGEM. We look forward to serving you again in the near future!
Dear All Just bought my first car from…
Dear All Just bought my first car from Cargem.Before buying the car the team was amazing ,customer oriented.
Finally the car was delivered to our door step ,so far so all good.
Next day morning I was about to wipe the car and I noticed the wiper seal was hanging out,which was not noticed during the test drive .
Called up Car gem the person who Sold the car (X).This is when the actual customer service shows up ,very negative and unprofessional.
Just received an email stating that it’s not covered under warranty even though the car is still not on the road.
I’m not expecting anything but the way the things were handled shows how you take care of your customers,doesn’t matter weather you buy a new car or used car but we are still paying for it .
WOULD NEVER RECOMMEND CARGEM
MR.JAS ..As a manager you need to change your approach towards your valued customer.
Thnx
2 februari 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We sincerely appreciate you choosing Cargem for your first car purchase and we are pleased to know that your initial experience with our sales and delivery team met your expectations.
We are concerned to learn about your dissatisfaction regarding the wiper seal issue and the subsequent communication. Please accept our apologies for any frustration or inconvenience this situation may have caused. This is certainly not the level of service we aim to provide our customers.
Should you wish to discuss this further, please feel free to contact us at cs@cargem.co.uk We value your feedback as it helps us improve our services.
Kind regards,
Cargem Aftersales Team
Car issue
Getting issue in car just after couple of hours. Keys battery need to be changed.
Breakings are making a lot noise when reversing.
Updating comment from my reply, how can they not find mt vehicle. This is a joke if they dont find my vehicle.
Updating comments: sales teams are liars. They promised me to refund full amount if i did not get thr full service merc approved service history. But now they have just responded they dont have proofs.
I want refund,
But no one is now respondonding neither sales or cs team.
9 februari 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Customer,
After reviewing our records, we are unable to find any correspondence matching the concerns you have described.
If you require assistance, please contact our Aftersales team directly with your vehicle registration so we can investigate and provide support.
Please reach us at cs@cargem.co.uk
Kind regards,
Aftersales Team
Approach Cargem with caution
We travelled quite a distance to view a car with a certain spec we wanted which is few and far between, and the vehicle itself was exactly what we wanted and seemed in good condition. Unfortunately, the experience itself wasn't great and deteriorated for us as soon as we saw their part exchange offer...
The very first question we were asked was whether our car was a category vehicle, which felt odd. They then took our car away for checks for quite a long while and proceeded to repeatedly drive it around their car park, moving it between multiple spaces. I get they need to check what they might be buying from you, but the whole process felt a bit unnecessary compared to other experiences we've had.
We were told our car was in “really good condition", which gave us some confidence in the valuation we were about to receive. However, the part exchange offer was way too low. I've since had a couple of part ex valuations, one for almost £2,000 more (and for context we're not talking a multiple thousands, expensive car here!).
When we declined the offer and left, a member of staff followed us outside saying, “I can see what we can do,” yet when I explained what we were expecting for the car the reaction was like we were dreaming. We'd done our research and knew what it could sell for, so found this a bit annoying. Also why not offer the best deal you can to begin with...
Based on our experience, and echoed by many other reviews, it seems Cargem might attempt to convince you that you're getting a good deal when the reality is different. This might explain why their cars initially appear really good value too?
The overall environment added to the discomfort as well. The office setup felt chaotic. There were also multiple staff members hanging around outside in view of customers in the test area. Our test drive was restricted to laps around their car park (with loads of speed bumps) so you couldn't get a proper feel for the car anyway. When you compare it to other dealerships, the experience just felt a bit unprofessional.
We had also asked to view another car at the same time, which we were told over WhatsApp was available...then that it was in their prep centre, but not actual confirmation we wouldn't be able to view it. I'm not sure why you advertise it when no one can look at it? Or just pop a "coming soon" on there or something, so that communication definitely could've been clearer. The car we did see, we did actually buy a report for and Cargem told us it had one previous owner when it had two, so that was another little red flag.
We can’t comment on the long-term quality of their cars as we walked away, and our sales rep was friendly and not pushy. Everyone we interacted with was very nice, but there was no way we were buying from there with such a low ball part exchange offer.
31 januari 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Customer,
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear that your visit did not meet expectations.
We appreciate your comments regarding the part exchange process. Our checks are intended to ensure accuracy and fairness for both parties.
That said, we’re pleased to hear that you found our sales representative friendly and non-pushy and that your interactions with the team were positive on a personal level.
We wish you all the best with your search and thank you again for visiting us.
Great customer service Danny was very…
Great customer service Danny was very helpful made the whole process very easy and smooth
7 februari 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Customer,
Thank you for your lovely feedback. We’re delighted to hear that Danny provided great customer service and made the whole process easy and smooth for you. Enjoy your new car and we look forward to welcoming you again in the near future.
Cargem won my car’s Carwow auction
Cargem won my car’s Carwow auction. Their initial collection day was 4 weeks! I therefore decided not to go ahead with the sale - but they subsequently offered a quicker pickup due to a cancellation they had. On pick up Lorik and his colleague were very thorough on inspecting the car.
4 februari 2026
Review zonder uitnodiging
Antwoord van CARGEM
Thank you for sharing your experience. We appreciate your patience regarding the collection timing and are glad we were able to arrange an earlier pickup for you. It’s great to hear that Lorik and his colleague were thorough and professional during the inspection process. Thank you for choosing Cargem and we hope to work with you again in the future.
Sadaan was very helpful and very kind…
Sadaan was very helpful and very kind on the phone. Help me sell my car with ease.
5 februari 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear James,
Thank you for your lovely feedback. We’re very pleased to hear that Sadaan was helpful and kind and that he made the process of selling your car easy and stress free.
We truly appreciate your trust in us and are glad we could assist you. We look forward to helping you again in the future.
Great customer service and friendly…
Great customer service and friendly people,
Lorik was very polite and very helpful, offered great service and would definitely recommend Cargem
5 februari 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Customer,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you received great customer service and found our team friendly and helpful.
Lorik will be especially happy to know that his politeness and service made such a positive impression. Your recommendation truly means a lot to us and we look forward to welcoming you back to Cargem again soon.
A ⭐⭐⭐⭐⭐ AMAZING CAR DEALER
A ⭐⭐⭐⭐⭐ AMAZING CAR DEALER
I recently bought a car through Cargem and my salesman/dealer Enys was absolutely amazing from start to finish.
Communication was genuinely 10/10.
They use WhatsApp, which made everything so easy and efficient, and every time I had a question they replied within seconds. Super quick, clear updates, and no messing about.
Enys was genuinely top class. Friendly, professional, and always on the ball. He kept me updated constantly and made the whole process feel smooth and stress free from day one.
Really decent service all round and I couldn’t fault it.
Highly recommend CarGEM, and especially Enys if you’re looking to buy a car.
Kieran - Portsmouth
4 februari 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Kieran,
Thank you so much for taking the time to leave such a fantastic review it really means alot to us.
We’re absolutely delighted to hear about your experience with Our team at cargem.
Enys will be especially pleased to read your kind words he takes great pride in looking after customers and feedback like yours makes all the hard work worthwhile.
Thank you again for choosing Cargem. Enjoy your new car and if there’s ever anything we can help with in the future please don’t hesitate to get in touch.
Kind regards,
The Cargem Team
Had a great experience with Lorik
Had a great experience with Lorik, super helpful and very thorough appraisal
4 februari 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Ellie,
Thank you so much for the kind words. We’re really glad to hear you had a great experience with Lorik. He takes pride in being thorough and helpful your feedback truly means alot. We appreciate you choosing CARGEM.
Sold my car to CarGem through Carwow
Sold my car to CarGem through Carwow. When they arrived to check the car it turned out there were electrical issues revealed by the diagnostic test. They initially wanted to knock £2000 off the initial offer however Sadaan worked some magic and made sure I got as close to the original offer despite these issues.
Obviously not the outcome I was wanting but I still felt very looked after and that CarGem did their best to keep me happy.
3 februari 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Customer,
Thank you for taking the time to leave such a detailed review. We’re sorry that the electrical issues uncovered during the diagnostic check meant the final price wasn’t exactly what you’d hoped for, but we’re really pleased to hear that Sadaan was able to support you and secure a figure as close as possible to the original offer.
We always aim to be transparent, fair and to look after our customers throughout the process so it means alot to know you still felt well looked after. Thank you again for choosing Cargem.
Good experience with Sadaan
Good experience with Sadaan, got me a good price for my car, I would go to them again.
3 februari 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Alex,
Thank you for your kind feedback. We’re delighted to hear that you had a good experience with Sadaan and we were able to get you a great price for your car. We truly appreciate your trust and look forward to serving you again in the near future.
Excellent service
Excellent service, helpful and no pressure, great experience, lovely sales guy in Danny, very helpful lovely Volvo KR17
2 februari 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Jeannette,
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear you found the service helpful and pressure free and our legend Danny took such good care of you. I’ll be sure to pass on your lovely comments to him.
We hope you enjoy your Volvo and look forward to welcoming you back again in the near future.
sold me a Mercedes car with lots of…
sold me a Mercedes car with lots of hidden issues, in the first 6 months it’s gone into limp mode with full electrical failures 8 times. Cost me thousands to fix. The warranty covered nothing that was wrong with it. A lifelong mechanic friend told me there would be no why they didn’t know of these issues.
31 januari 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Jacob,
After reviewing our records, we are unable to find any correspondence matching the concerns you have described.
If you require assistance, please contact our Aftersales team directly with your vehicle registration so we can investigate and provide support.
Please reach us at cs@cargem.co.uk
Kind regards,
Aftersales Team
Great experience 👏🏼
31 januari 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear customer, thank you for your positive feedback. We truly appreciate your support and look forward to welcoming you again.
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