CARGEM Reviews 549

Excellent service, helpful and no pressure, great experience, lovely sales guy in Danny, very helpful lovely Volvo KR17

sold me a Mercedes car with lots of hidden issues, in the first 6 months it’s gone into limp mode with full electrical failures 8 times. Cost me thousands to fix. The warranty covered nothing that was wrong with it. A lifelong mechanic friend told me there would be no why they didn’t know of these issues.

Bought an amazing Kia Niro from the perfect sales agent Jahid Hussain. He got the car delivered to me the next day (he beat Amazon prime) if you want to purchase a car on delivery Jahid is the man to hit he was amazing LS71

Sadaam was absolutely brilliant. So polite and helpful. Really worked to help me.

I have just sold my car and the experience was Great.

Thanks Lorik for doing all the check and Diagnostics and it was all well coordinated and hassle free.

I Would highly recommend the dealer.

Top dealer good experience

Good, fast and professional service

Great place to buy a car, if you are coming here I would recommend asking for Annyl. Very professional and made the process so smooth and easy. Thank you Cargem

AVOID AVOID AVOID

THEY TAKE MY MONEY,I RESERVE THE CAR AND AFTER 2 HOUR THEY TELL ME THAT WAS RESERVED FOR SOMEONE ELSE, PROBABLY A FRIEND OR A RELATIVE,I HAVE ALL THE PROOFS ,YOU ARE SCAMMERS

Very fast and professional service
Answered all questions with further information added. Definitely will be coming back again. Annyl was 10/10 on service.

IF YOUR CAR IS BOUGHT BY CARGEM ON MOTORWAY CANCEL IT IMMEDIATELY. DO NOT IGNORE THE NEGATIVE REVIEWS. THEY ARE BULLIES AND CORRUPT. THEY WILL PLACE THE HIGHEST BID BUT NOT EVEN LOOK AT YOUR PHOTOS AND THEN TRY AND KNOCK MONEY OFF UPON COLLECTION.

Today I had a horrific experience with Cargem whereby they have used bullying tactics to try and buy my car for an unreasonable price. Cargem bought my car for £400 less than the guide price via Motorway. The damage on my car was clearly listed in the ad on Motorway with clear photos of all issues. Cargem had already bought my car for £400 less than the guide price so had accounted for this damage. The guys who came to my home to assess the car found 3 additional minor scratches that can be buffed out at no cost to the dealer. These were fed back and I was offered £11600. Cargem explained that there was some damage that was listed on my ad as a ‘scratch’, however apparently this is actually a paintwork issue that would cost £800 to fix, hence the £800 reduction. Cargem confirmed that they do not pay to fix scratches but that this damage would need to be paid for and money deducted as this was supposedly not made known to them. Therefore, Cargem have tried to knock money off purely for damage that was clearly visible on the ad! There were 3 clear photos on the motorway app of this damage where it is clear what the extent of it is. I am not a professional and do not know the correct term for this mark - to me, ‘scratch or scuff’ would accurately describe this, however the photos were there for clarity. The dealer told me that there are 52 photos on my ad and they do not look at the photos, rather, just read the listing. It is not my fault you chose to buy a car and did not read the listing. Would any sane person buy something blind without seeing photos? Why am I spending so long taking photos of my car if the dealer does not even look at them. This is their fault entirely and I should not be penalised for this.

I was then offered £12100. I stated that I would accept no less than £12300 (£100 less than they bought it for, but over £500 less than what motorway had listed the car as). I believe this persons name was Junaid however upon trying to contact Cargem afterwards, they would not confirm the name. I have since text the number to no avail, and when I have called he has denied all knowledge of our previous conversation and refused to give his name (and again been extremely rude).

Junaid told me that he would need to inform Motorway of the additional damage and this may impact any future offers I get. This is bullying behaviour to try and make me feel I have no option but to sell him my car. The guy who came to collect the car also observed this whole conversation to be bullying.

Somebody else from Cargem then called me back (Mikey?) and told me that there was black gunk in the oil tank and this is the start of a huge problem that could cost thousands to fix. I asked why they had not mentioned this to be an issue before I demanded £12300, he could not answer this question. He told me he was previously a mechanic at Mercedes and this is the start of a huge issue for me and I should hear his offer to save the headache of going elsewhere to have this fixed. I said if he is not going to give me the amount I want I don’t want to entertain the conversation. I then asked Mikey what the name of his colleague was who spoke to me so rudely before, and conveniently he did not know what his name was. Funny how this ‘huge’ issue was not even raised when they wanted to settle a deal of £12100?

The two men who came to collect the car (nothing to do with Cargem) were so lovely and made me feel so at ease, as I had been quite nervous about the whole process being a woman on my own. I now know that I was right to feel this way in respect of Cargem. Motorway offered reassurance previously that Cargem are a trusted dealer and there would be no issues. It seems Cargem like to try and bully and target women who they think don’t know any better. Thank you so much to the lovely men who were with me for 1.5 hours and made such an awful experience that little bit more bearable.

Please if your car is bought by Cargem just cancel immediately. Absolute cowboy bullies.

BV17 - I had a fantastic experience buying my vehicle thanks to Nikki. From start to finish, she was knowledgeable, kind, patient and genuinely helpful. She took the time to answer all my questions, explained everything clearly, and made me feel reassured. I truly appreciate Nikki's honesty and assistance. I would highly recommend Nikki to anyone looking to buy a car, thank you!!!!

Agreed to purchase my car via Motorway at an agreed price and then when it came to the collection day, they made things up about my car saying things needed renewing on the car like brake disks when there was nothing wrong with them and even the guy collecting said there was nothing wrong with them and they are just trying it on to chip the price. Really poor form and not to be trusted.

Beware if selling car to cargem via online auctions
They bid and you accept the price then they phone you and make excuses to lower the offer. Even with a car that had extended warranty and full service history with main dealer. State gunk in oil cap, rubbish. Refused to sell as they only offered same as main dealer part ex. Then 5 minutes later excuse of can use an insurance policy and offer full price. Would never deal with them again especially as I was told I was being rude! Just because I said pay full price or forget it. They obviously don’t like women standing up to them and not agreeing to drop price

Nicole was so phenomenal,very professional and friendly my kids can’t stop talking about her because she make sure they feel at home

Annyl had been very helpful. Professional, courteous and friendly. Made the transaction quite easy.

Berkay was extremely professional and went above and beyond to assist us. He is a real asset to the team.

What a joke service terrible just waste your time can’t organise anything

Would not trust the manager to sit right way on a toilet

Don’t accept they are at fault always someone else has not done their job but if they did their jobs others would do theirs

Initially the process was smooth; Annyl was helpful with details before I arrived. He seemed genuinely keen that I should get preferable concern given the distance I was coming to purchase a car.
Upon arrival, I was given a quick look at the vehicle in the car park and at first glance there wasn't anything untoward. He told me there had been lots of interest following my paying the deposit and as far as he was aware, the vehicle had only recently arrived at Cargem. This latter point was clearly rubbish, as Cargem had carried out a service in July. It was also out of tax since mid 2024. Annyl didn't seem to know much about the vehicle itself, but perhaps that was just me being picky.
I was immediately offered extended RAC warranty which Annyl wanted to 'discount' given the long distance I'd travelled. I agreed a price, but wasn't furnished with all the T&Cs, which is remiss of me. I've now got a very expensive and potentially useless policy (I must have the vehicle serviced by them, which isn't convenient; I'm over 400 miles away). I could have purchased seperate warranty elsewhere at a fraction of the cost charged by Cargem, despite their 'discount.' This is perhaps the most disappointing part of the day. Potential future buyers should definitely take note.
I was unable to tax the vehicle due to a classification change, but this wasn't pointed out until I was almost ready to leave. Because I'd travelled far, the post office was closed, so I had to wait until the following day to drive away.
After I returned home, I discovered several areas of mould throughout the cabin (evidently from not being driven in 15 months and likely having been exposed to damp). This could not have been seen when I first arrived, as it was already dark. At my own expense, I've had the car deep cleaned; not what I'd expect buying from a 'reputable' dealer. I enquired about a remuneration from Cargem, but that request has been ignored, nor is it covered by the extended warranty policy. In fact, after I drove away, getting responses from the company has been very hard; messages are being read, but not replied to.

This is my first purchase from a second hand car dealership; each time previously I've gone to a manufacturer garage, and the difference in service is very clear. I shan't be using Cargem again and what I experienced fell short of previous purchases.