Cars24 UAE Reviews 

Great experience with team thanks khushbu and bhavna

Symoune thank you very much for the excellent service and seamless handing over process.

Wish all the best

It was a nice experience with Mariefe from Cars24 good job

Thank you so much Symoune for your efforts and good details with explaining

3rd Car from Cars24 and Very Happy About it.

Handing Over was on time and it was great and friendly experience with khushbu

Very good service from Ms. Mariefe she is very helpful and very professional the handover was very fast. Thanyou cars24 for the fast process

Helpful for new drivers and fast service
Thanks to Jerusa ang Mariefe good job

Good service and staffs are very approachable. I'm happy with the car. Special thanks to Mariefe, Sir Gouse and Sir Leo for accommodating. Highly recommended!

It was a very good experience with Ms. Mariefe from the Delivery team she was very helpful and very proffetional good job cars24 thankyou for the assistance

Mariefe is very helpful thank you

Mariefe is very helpful thank you for the help

Thank you Mariefe for the smooth handover of my car my car is very good condition

Thank you mariefe for the very good assistance good job cars24

Good experience overall and the team is professional and helpf. Many thanks to Moeen and Symoune.

Thank you symoune for handing over the car!!

Thank you so much symoune you are so kind!

Thank you symoune really friendly personality

I wanted to share feedback regarding my experience with CARS24, specifically my interactions with Mr. Vignesh.

Throughout this process, I have done my best to remain cooperative, respectful, and responsive. Unfortunately, my experience with Mr. Vignesh has been the complete opposite of what I would expect from someone representing your company.

As the primary point of contact for my case, customer service required understanding, communication, and a willingness to resolve problems. Instead, I was met with dismissive behaviour, an unwillingness to listen, and interactions that felt unnecessarily confrontational. At one point, I felt as though my vehicle was being used as leverage against me, despite my full cooperation throughout the process.

What disappointed me most was not simply the lack of support, but the way I was treated. I felt disrespected, spoken down to, and that my concerns were not taken seriously. As a woman, the way I was addressed and handled during these interactions left me feeling degraded rather than supported as a customer.

I also want to make it clear that this feedback is not directed at CARS24 as a whole. I have had positive experiences with other members of your team, who have been professional, helpful, and courteous. That is precisely why this experience stood out so strongly.

The actions of one employee inevitably shape a customer's perception of the company. Regardless of how strong your brand or service may be, repeated experiences like this can damage customer trust and, ultimately, your reputation.

From a business and customer experience perspective, I believe service is just as important as the product itself. Customers remember how they were treated, especially during stressful situations. My disappointment is not rooted in anger, but in the fact that this situation created unnecessary difficulties not only for me, but also for the third-party suppliers involved, all because of the way the matter was handled.

I hope this feedback is taken seriously and viewed as an opportunity to improve the customer experience. No customer who approaches your company respectfully and cooperatively should leave feeling unheard, disrespected, or intimidated.

I would like to note I do expect an apology specifically from this POC Mr. Vignesh

Thank youu so much symoune for the handover process!

It was wonderful experience with ms Symoune