Cartime Reviews 

Superb customer service, car sales without a hard sell and so informative. Will definitely be buying next car from Shaz.

Friendly helpful service throughout the purchase process. Was shown how to use the car controls , screen apps etc. Murad was a star.

Swift and friendly experience, very effective

Great service from Yousef. Put a lot of effort into getting the turnaround as fast as possible. Went out his way to achieve this. Highly recommend!

I had a brilliant experience with Cartime. Pip was super helpful and professional throughout the whole process. He found me my dream car and made the the experience so enjoyable and seamless.

Thank you Pip!

Jason Pratt’s service is amazing! He was really helpful and made the whole process very simple.

Easy customer service
Great car
Top saleman Michell

Absolutely excellent from start to finish. Paul was brilliant. Highly recommended

Very smooth process, brilliant car, and good customer service from Shazad.
Love my new car
Thank you

Lee was very helpful and very patient with my self who was so very undecided around what car I actually wanted. No pushy sales and informative.

Great service from Mitch. Great experience all round.

Service from shaz wow 11/10. Could not fault it. This man was honest reasonable and respectful from start to finish.

Thanks shaz

Mitchell was brilliant from start to finish. Took care in everything we said. Sales garage was easy to find, clean and all staff were friendly as soon as we arrived. Will 100% be back when we need another car.

I’m really disappointed by my experience with this company. After signing the contract, I was promised my car would be ready, but it was delayed multiple times. They gave me a courtesy car, which I appreciate, but the communication was consistently poor. Every day, I was given new excuses like missing parts, delay in ordering parts, sick driver and the truth was always just delayed. Even when I then decided to come and collect the vehicle myself, I was informed that the part was not even ready despite they told me that my car was ready to go and they were just waiting for the driver.
I don’t think that was fair enough expecially because I have patience when it comes to this things but for me the importance of saying the truth, especially, to a customer is Key.

Eventually, I had to request a refund and cancel the finance agreement because I still didn’t have the car. I must say, though, that Iousef, the dealer helping me, was great and never at fault. The problem is with the overall management and their lack of honest communication. I hope they improve this because, despite the issues, Iousef deserves credit for his effort.

Very helpful and gave great advise

Excellent service from Yousef, made the process from start to finish seamless and simple, drove from 3 hours away and he made sure everything was ready so that within 10 minutes I was on my way back with the new car

Mitchell was amazing, explained things really clearly, answered all my questions and was extremely patient, a rare quality these days and he’s a huge credit to Cartime. Thank you very much Mitchell. Cheers

Really good service from Lee, had a test drive and my options were delivered to me clearly & professionally, no hassle. Minor work that needed doing on new car was done on collection day and left in prestine condition. Thanks

I purchased a Tesla Model 3 AWD from Cartime in December 2025. Unfortunately, my experience after the sale has been extremely disappointing.

At the time of purchase, I was sold additional products totalling almost £2,830, including a Lifetime2K Warranty (£1,829.17), a 3-Year Service & MOT Plan (£582.50) and SafeGuard Premium (£415.83).

I was in a rush due to a family event on the day of collection, and only after reviewing my paperwork did I realise these optional products had been added. I contacted my sales adviser, Moncef El Bouhmadi, as soon as I realised and told him that I did not want these products and wanted them cancelled. He assured me he would deal with it, but nothing happened.

Over the following weeks I made multiple phone calls and continued chasing for an update. I was repeatedly told that someone would deal with it, but I received no resolution. When I visited the dealership, I spoke to Gareth, who also said he would sort it out, but after that I received no further response. I also emailed the branch manager in February and did not receive a reply.

Now, seven months later, I have been told that the products cannot be cancelled because the 28-day cancellation period has passed. This is extremely frustrating because I was trying to cancel them from the beginning and relied on the dealership’s repeated assurances that they would deal with it.

I have even contacted the warranty provider directly. They confirmed the warranty had been cancelled, but advised that any payment issues must be dealt with by the dealership. Despite all my efforts, I am still left trying to resolve a situation that I raised months ago.

Based on my experience, I would strongly encourage anyone buying from Cartime to carefully check every optional product before signing any paperwork and to ensure any cancellation requests are confirmed in writing immediately.

As I do not believe my complaint has been handled fairly, I will now be escalating this matter to the appropriate ombudsman and other relevant organisations for independent review.

Noel was very helpful from visiting the site through to collecting our new vehicle.
Thank you