Casablanca Paris.com site de voleurs , deux t-shirt achetés zéro reçu , j ai beau avoir les mails de confirmation de commandes et leurs transmettre il ne se passe rien depuis mi juin bref a fuirrrrrrr... Toon meer
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Lees wat reviewers zeggen
J'ai acheté un tee-shirt ( 259€ livraison incluse). Livraison rapide et efficace. Qualité du produit : top ! Emballage : peux mieux faire ! : a ce prix l'emballage doit être irréprochable et jus... Toon meer
Hello. I have a pair of navy blue shorts that I wore twice before washing them. After washing, the internal construction completely fell apart, rendering the garment unusable. Customer service (Kim... Toon meer
I recently bought a pair of shorts on sale with them. Not only the short are of great quality and the discount was generous, they literally delivered them from Belgium to Portugal in less than 24 hour... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Casablanca is a contemporary luxury fashion house dedicated to protecting and promoting a holistic approach to design and craftsmanship. By collaborating with artisans over the world, in a bid to redefine notions of beauty for a new generation, Casablanca’s uncompromising dedication towards optimism and design excellence has led the Parisian house to be carried in over 300 of the world’s most prestigious stores and boutiques. Since launching in 2018, Casablanca has shown ten collections with La Federation de la Mode Paris Fashion Week, and won the highly-coveted LVMH prize, as well as a listed finalist for both the International Woolmark Prize and ANDAM Fashion Award.
Contactgegevens
Verenigd Koninkrijk
- +447542524175
- customerservice@casablancaparis.com
- casablancaparis.com
2,8
Gemiddeld
89 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Not to be trusted...
Although 'shipping' was totally free over 300 - I was asked to pay a tax of £430 to receive the items by DHL as the import taxes had not been paid. I have to ring HMRC to get this money back (half of) as I am returning 1 out of the 2 shirts ordered.
However, since receiving the item, correspondence has stopped and I am beginning to think this may be a fraudulent outfit... will update accordingly
11 augustus 2022
Review zonder uitnodiging
Antwoord van Casablanca Paris
Hi Marcus,
Thank you so much for taking the time to share your feedback.
We sincerely apologise for any disappointment caused by your experience.
We can confirm that import duties and taxes may be charged on delivery for any customers outside the EU.
Please be assured that we have improved our customer service policy and I have reached out to you directly to rectify this experience.
If you wish any further details please do not hesitate to contact our customer service team.
Stevens
Casablanca Paris
No comment
No comment - previous reviews speak for themselves
13 augustus 2022
Review zonder uitnodiging
Antwoord van Casablanca Paris
Hi Ernesto,
Thank you so much for taking the time to share your feedback. We’re sorry to hear that you weren’t satisfied with your recent shopping experience.
Please respond to our request for more information so that we can investigate any unresolved issues. You can also send an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com if you prefer to contact us directly.
Stevens
Casablanca Paris
Customer service is not reliable
Customer service is not reliable, multiple individuals tend to have shipment issues with this company. Customer service will not respond to issues and are not truthful when they do respond
27 juli 2022
Review zonder uitnodiging
Antwoord van Casablanca Paris
Hi Eisaiah,
Thank you so much for taking the time to share your feedback.
I sincerely apologise for any disappointment caused by your experience.
Please be assured that we have improved our customer service policy and I have reached out to you directly to rectify this experience.
If you wish any further details please do not hesitate to contact our customer service team.
Stevens
Casablanca Paris
J’ai commander une paire de basket…
J’ai commander une paire de basket depuis le 31 décembre 2021. Aucune nouvelle concernant l’envoi.
J’ai envoyer pleins de mails avec zéro réponse en retour.
Je comprends pas qu’une marque qui vends des fringue à 3 chiffres puisse avoir une service client complètement inexistant.
21 januari 2022
Review zonder uitnodiging
Clothes are brilliant, customer service is dreadful
The clothes are brilliant, incredible quality and love the design. They were my favourite brand until I realised how awful the customer service is. After emailing three times about an issue with the cost of import, they finally replied but then have been silent ever since leaving me with a cost of over £70 that they said they will pay.
Also if you try to call them, don't bother, the recorded voice on the phone will say they're closed even though their website says they're open.
3 november 2021
Review zonder uitnodiging
Honestly is very bad customer service
Honestly is very bad customer service , they provide a phone number but No service at all on the phone only through emails ,,,, I purchased from them a sneakers , purchased on October 6 th and till October 28 no shipping and no logic answer to my issue , I placed an other order on October 15 I gir it but the first order I didn’t , they sent me email for shipping confirmation , but through the truck numbers the shipping’s shows still in Brussel , Belgium , I contacted DHL , they confirmed to me that the shipper did not handle the iatcel to them yet and they , Casablanca sent the sipping confirmation and the track number based on the DHL filled form only ….. to conclude is very bad customer service sorry to say it but us reality , I paid 160 € euros for the sneakers and 40 euros for the shipping fees but almost one month and nothing happened and no logic answer from their customers service … I sent another email tk the sales service explaining my issue and I asked for refund …. Waiting the answer , hopefully they will not totally cheat me and hopefully they won’t grab my money
28 oktober 2021
Review zonder uitnodiging
Antwoord van Casablanca Paris
Hi Noomane,
Thank you so much for taking the time to share your feedback.
I sincerely apologise for any disappointment caused by your experience.
Please be assured that we have improved our customer service policy and I have reached out to you directly to rectify this experience.
If you wish any further details please do not hesitate to contact our customer service team.
Stevens
Casablanca Paris
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