Casablanca Paris.com site de voleurs , deux t-shirt achetés zéro reçu , j ai beau avoir les mails de confirmation de commandes et leurs transmettre il ne se passe rien depuis mi juin bref a fuirrrrrrr... Toon meer
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Lees wat reviewers zeggen
J'ai acheté un tee-shirt ( 259€ livraison incluse). Livraison rapide et efficace. Qualité du produit : top ! Emballage : peux mieux faire ! : a ce prix l'emballage doit être irréprochable et jus... Toon meer
Hello. I have a pair of navy blue shorts that I wore twice before washing them. After washing, the internal construction completely fell apart, rendering the garment unusable. Customer service (Kim... Toon meer
I recently bought a pair of shorts on sale with them. Not only the short are of great quality and the discount was generous, they literally delivered them from Belgium to Portugal in less than 24 hour... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Casablanca is a contemporary luxury fashion house dedicated to protecting and promoting a holistic approach to design and craftsmanship. By collaborating with artisans over the world, in a bid to redefine notions of beauty for a new generation, Casablanca’s uncompromising dedication towards optimism and design excellence has led the Parisian house to be carried in over 300 of the world’s most prestigious stores and boutiques. Since launching in 2018, Casablanca has shown ten collections with La Federation de la Mode Paris Fashion Week, and won the highly-coveted LVMH prize, as well as a listed finalist for both the International Woolmark Prize and ANDAM Fashion Award.
Contactgegevens
Verenigd Koninkrijk
- +447542524175
- customerservice@casablancaparis.com
- casablancaparis.com
2,8
Gemiddeld
89 reviews
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Well the socks I ordered as a gift for…
Well the socks I ordered as a gift for someone was perfect, the delivery was quick and the quality was amazing. I recieved confirmation and information at each stage of the order and delivery process. Will definitely order from casa again!
7 januari 2024
Review zonder uitnodiging
Antwoord van Casablanca Paris
Hi Debbie,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience!
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
I buy 2 pair of socks recently
I buy 2 pair of socks recently, wore it one time both (not even washed) : the back of the socks is already eroded.
Support is just telling me « sorry… keep it up »
When you sell tshirt for 150€ how can you make socks of this quality ?
I am astonished lol, as I have never seen such poor quality even with cheap brands
30 december 2023
Review zonder uitnodiging
Antwoord van Casablanca Paris
Hi Antoine,
Thank you so much for taking the time to share your feedback.
We sincerely apologise for any disappointment caused by your experience.
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
Due to the weather the driver didn’t…
Due to the weather the driver didn’t deliver the item until two days after. And said they came and i was waiting all day. Other then that I love everything
13 november 2023
Antwoord van Casablanca Paris
Hi Keion,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience!
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
Antwoord van Casablanca Paris
Hi Sparta,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience!
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
I can’t pay on US dollars…
1 november 2023
Antwoord van Casablanca Paris
Hi Jose,
Thank you so much for taking the time to share your feedback.
We can confirm that, at this moment in time, we only offer Euro pricing.
On a positive note, USD pricing will be available in the new year and the customer service team will contact you once this has launched.
If you wish any further details in the meantime please let us know.
Stevens
Casablanca Paris
Antwoord van Casablanca Paris
Hi Gerardo,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience!
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
J’ai commander une veste plus de 1000€…
J’ai commander une veste plus de 1000€ je l’ai reçu dans un sac plastique.
C’est un inacceptable, aucun sac ou emballage cadeau.
Plus jamais.
7 november 2023
Antwoord van Casablanca Paris
Hi Isis,
Thank you so much for taking the time to share your feedback.
I sincerely apologise for any disappointment caused by your experience.
Please be assured that I have reached out to you directly to investigate this matter further.
If you wish any further details please do not hesitate to contact our customer service team.
Stevens
Casablanca Paris
the XXL is mor like a L
9 oktober 2023
Antwoord van Casablanca Paris
Hi Zoe,
Thank you so much for taking the time to share your feedback.
I sincerely apologise for any disappointment caused by your experience.
Please be assured that have reached out to you directly to investigate this matter further.
If you wish any further details please do not hesitate to contact our customer service team.
Stevens
Casablanca Paris
simple and fast
31 oktober 2023
Antwoord van Casablanca Paris
Bartosz,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience!
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
For me Casablanca Paris is a amazing…
For me Casablanca Paris is a amazing clothes company I love it
9 november 2023
Antwoord van Casablanca Paris
Hi Adrian,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience!
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
One of the very Best
One of the very Best, had some returns they returned the money in full its was quick and easy
1 september 2023
Antwoord van Casablanca Paris
Dear Silver,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience!
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
Great product shipped quickly
13 september 2023
Antwoord van Casablanca Paris
Dear Guillermo,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience!
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
Great customer service
1 augustus 2023
Antwoord van Casablanca Paris
Dear Harmeet,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience!
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
Antwoord van Casablanca Paris
Dear Felix,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience!
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
All is super,no problems👍
3 november 2023
Antwoord van Casablanca Paris
Dear Tomas,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience!
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
I returned my parcel a month ago and still no refund
I returned my parcel a month ago, they confirmed received and said my refund was being processed, I'm still waiting for my refund over a month later. I paid with paypal and now they are asking me if they can refund me a different way, it all seems really dodgy to me. I would stay well clear of this site if you are thinking of purchasing. Buy from official stockists in the UK rather than direct, also they hit you with duties and taxes when you receive this if you are in the UK which is not well advertised on their site. Be very careful
7 juni 2023
Review zonder uitnodiging
Antwoord van Casablanca Paris
Dear client,
Thank you so much for taking the time to share your feedback.
I sincerely apologise for any disappointment caused by your experience.
Please be assured that we have improved our customer service policy and I have reached out to you directly to rectify this experience.
If you wish any further details please do not hesitate to contact our customer service team.
Stevens
Casablanca Paris
If I could have ticked no star I would
If I could have ticked no star I would. Their customer service is non existent. They string you along with promises of action that never materialises. They even took bank details for the payment of a refund but it never arrived. This prolonged sham started in January and I have only just given up knowing that they were playing me. Never trust this company.
4 januari 2023
Review zonder uitnodiging
Antwoord van Casablanca Paris
Hi Norman,
Thank you so much for taking the time to share your feedback.
I sincerely apologise for any disappointment caused by your experience.
Please be assured that we have improved our customer service policy and I have reached out to you directly to rectify this experience.
If you wish any further details please do not hesitate to contact our customer service team.
Stevens
Casablanca Paris
Cheap quality and very bad costumer service
I ordered a t-shirt but when it arrived I immediately saw how bad the quality was. I wanted to send it back immediately, but there was no return form at all, you had to request it via email.
when the form was finally sent after 4 emails I sent it back. now we are 2 months further and I still do not have my money back, my emails are no longer answered. very bad experience with this brand, the shirt looked cheap and the fit was very bad.
NEVER ORDER ANYTHING FROM THIS BRAND!
1 juni 2023
Review zonder uitnodiging
Antwoord van Casablanca Paris
Hi XXX,
Thank you so much for taking the time to share your feedback.
I sincerely apologise for any disappointment caused by your experience.
Please be assured that we have improved our return process and I have reached out to you directly to rectify this experience.
If you wish any further details please do not hesitate to contact our customer service team.
Stevens
Casablanca Paris
Didn't receive refund for return
I ordered two pair of shoes for 500 Euro total. They looked way cheaper than the pictures looked and also one box was damaged. I sent them back and they didn't send me the refund even 13 days after the return was delivered to them and didn't reply to my emails. In the end I had to get my money back through PayPal.
One more thing: On instagram they advertised their new shoes by showing boxes with socks and tennis balls included but when I got mine, it was just the shoes. Disappointing
12 december 2022
Review zonder uitnodiging
Don't order anything from this company
Don't order anything from this company. Ordered a 136 pound t-shirt. Dhl driver turned up with a card reader saying I owed 60 pound import tax. Refused the parcel, tried getting in touch with Casablanca. Impossible.
Absolutely futile.
7 oktober 2022
Review zonder uitnodiging
Antwoord van Casablanca Paris
Hi Paul,
Thank you so much for taking the time to share your feedback.
We sincerely apologise for any disappointment caused by your experience.
We can confirm that import duties and taxes may be charged on delivery for any customers outside the EU.
Please be assured that we have improved our customer service policy and I have reached out to you directly to rectify this experience.
If you wish any further details please do not hesitate to contact our customer service team.
Stevens
Casablanca Paris
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