Casablanca Paris Reviews 

Customer service is excellent—they always reach out with great kindness and are very helpful if there’s ever an issue with my orders.
The products are of great quality, and I personally love their designs.
Two of the items I originally ordered were out of stock, but they refunded me quickly and adjusted the size of another item as I had requested.
Their response time is fast. I highly recommend this brand and its customer service.

merci beaucoup à kim du service client .Kim est très professionnel est très réactif au demande
Cordialement

Zero stars is what they deserve! The worse customer service ever. I placed an order 15 days ago, my order has never been shipped and no one ever answered emails nor WhatsApp messages. After 15 days, I naturally got upset that I have no news of my $400 bag I ordered as a special Christmas gift so I contacted them, I emailed them and guess what? Still no answer. I finally managed to get hold of a gentleman who was nice and helped me to confirm my order as apparently they needed some additional information which I was never asked. After 1 hour of talking to him, are you ready to hear what happened? It’s hilarious!! They cancelled my order AHAHAH after I spent the all morning on the phone with them and with my bank, they cancelled the order AHAHAH I find it funny that a renowned luxury brand like Casablanca has such a terrible customer service. Also, I will tell you something even funnier, they offered a 10% discount on the next order as if after all of this, I will order again from them! A joke, this is what it is, don’t waste your money and time

I am writing to express my deep dissatisfaction with the service provided by Casa Blanca. Recently, I returned two items as part of their return process. However, the company is now claiming that they only received one piece, which has resulted in them withholding €700 from me.

This experience has been incredibly frustrating and concerning. Despite following their return instructions, I have not been properly reimbursed, and Casa Blanca has failed to resolve the issue in a fair and timely manner. Their return process is flawed, lacks transparency, and places the burden on the customer.

I would not recommend anyone to shop at Casa Blanca. Their unprofessional handling of returns and disregard for customer rights leads to financial loss and frustration. Save yourself the trouble and avoid this company, as they are essentially stealing money through their poor practices.

AVOID ordering from Casablanca. I received a shirt with deodorant stains and looks like it has been worn. I tried to contact them through email the day I received my item and they never responded. I spoke with them over the phone the next day and they kept hanging up on me saying they couldn’t hear me. They will not accept my return. I will not recommend nor will I ever order again!

Bought a T-shirt and Hoodie, both Prints waschend off in the first wash. Washed them both on a light eco program (30 Degree Celsius).
My 10€ Basic Shirts have lasted longer 😡.
Combined 700€ for in the bin. Bought them from the KaDeWe in Berlin incase anyone is wondering so no, NO fakes or anything.

Casablanca n’a rien d’une marque de luxe . Outre un emballage médiocre la qualité n’y est pas non plus . J’ai acheté un t-shirt pour mon fils et à peine au bout de deux mois le flocage a perdu toute sa couleur il devient blanc . J’ai contacté le SAV qui me réponde que c’est la manière de lavage . Mais j’ai suivi l’information de l’étiquette donc je suis en colère car outre le fait d’avoir perdu 259 euros ! Ils n’ont aucun respect de la clientèle. J’espère que plus personne ne se fera avoir !!

Very, very bad customer service! It's about my order Order #36610!

I contacted customer service several times. I don't get an answer until several days later. It is always said that it will be taken care of, but no one gets in touch anymore!

I returned my complete order #36610 over 2 weeks ago and am still waiting for a refund!!
I have sent the tracking number and the return receipt by e-mail!

Poor customer service. Phone lines which are always busy, I’ve tried over 50 times to call Casablanca in regards to a refund (which has now taken almost a month) the same automated message always repeats for the UK phone number. The customer service email address do not reply and are essentially useless - you don’t even get an email to confirm your query has been sent. Such a shame for a luxury brand which sell some great items to be let down by atrocious customer service.

UPDATE. Despite Casablancas response below I am still yet to receive my refund. Their CS team contacted me asking me to close my PayPal dispute case on the transaction as they are unable to refund me whilst this is ongoing. I did so and surprise.. I am yet to be refunded still and now they are unresponsive to all emails. Now to make matters worse, PayPal won’t let me create a new dispute case for this transaction.. making it even more unlikely I will receive a refund.

I ordered a ring in size L. There was nothing about what size L is in mm or so. Normally I wear L so I thought it’s the way to go. The ring arrived and it was way to small, so I startet a retour to get the ring in XL. I sent the retour on the same day I received the Item and now waiting already more than 3 weeks. I didn’t even get an email. The customer services is not caring at all. I would not recommend order at their website, rather buy at a third party website!

Do not order off this website unless you are willing to pay a hidden £153 dhl charge to receive your parcel i also had to pay a further £300 dhl charge to return the item when it didn’t fit me overall I spent more then the item cost for nothing !

Do not order from this company I’m reporting them to the better business bureau. Taking online orders for U.S customers knowing damn well you don’t have the appropriate paperwork to get orders through U.S customs is crazy. My package have been on hold in customs for over 6 days because they can’t send simple paperwork not to mention I had to send my Social security number I’m assuming because they did not include U.S TAXES ON MY ONLINE PURCHASE so when they finally clear my package through customs I'm going to have to pay extra. DHL and I have been reaching out to this company for DAYS so I can get my package that was over $1000. My friend experience the same thing and when she finally got her package it was FOOD STAINS ALL OVER HER PURSE. Save your money this is not a luxury brand AT ALL it’s almost impossible to get in contact with customer service they lie to you just to get you off the phone..they emailed me saying they sent all the information over WHICH WAS A LIE BECAUSE DHL LITERALLY WAS STILL REACHING OUT TO ME SAYING THEY HAVE’NT RECEIVED ANYTHING. IM BEYOND DISGUSTED! I HAD TO FIND SOMETHING TO WEAR LAST MINUTE THEY RUINED MY BIRTHDAY AND IM NOT LETTING THIS GO.

This “luxury brand” operates as a low budget fast fashion brand… Item was a 800€ silk shirt and it arrived so wrinkled that it’s permanently damaged. Contacted customer service and their IG, and the creator and designer on IG. Official Casablanca Instagram ignored me and then blocked me. Head designer Charaf Tajer answered me and then ghosted me without helping to resolve issue. I am a loyal and returning costumer, I’ve spent countless thousands on Casablanca Paris items. Silk shirts, shorts and scarf. Socks, Tshirts, sneakers and jogger pants. Never again!
EXTREMELY UNPROFESSIONAL. Shop here at your own risk.

Lovely designs, albeit overpriced. I was a big fan until a recent order (around 5.000€). Items arrived in ripped, damaged boxes, no packaging inside just plastic bags and the items thrown in.
I had to send some things back as they were too big for me. The returns were sent back and arrived nine days ago with Casablanca. I am still waiting for a refund and cannot get them to action it. Emails are mostly ignored, when they do reply they simply tell me it should happen soon. They acknowledge the items are there but for some reason are incapable of issuing a refund.
For a luxury brand that charges a grand for a shirt I expected much more. As it stands I will never shop with them again.

J'ai acheté un tee-shirt ( 259€ livraison incluse).
Livraison rapide et efficace.
Qualité du produit : top !
Emballage : peux mieux faire ! : a ce prix l'emballage doit être irréprochable et juste une facture papier largué dans le carton c'est pas très qualitatif ! On parle d'un produit luxe ... Exemple a prendre sur jacquemus au niveau emballage ...

Terrible customer service.I wont purchase from them again.

We recently placed an order from the UK and got a £50 bill from DHL to pay import duty/tax fee even after paying a €9 delivery charge. It is absolutely unacceptable not to make this information clear at the point of purchase. I reluctantly paid the DHL charge as I wasn’t confident in receiving a refund after reading some of the other reviews. We are extremely disappointed and will not be ordering again.

We recently placed an order from the UK and got hit with a huge import tax/duty bill. Subsequently, we have trawled through your website to find any mention of this being the case. You have well and truly hidden this fact literally in the small print under ‘Service Terms.’ It is absolutely unacceptable for such a ‘high end’ brand to intentionally hide this information, it should be made very clear at the point of purchase. We are extremely disappointed and will ensure that everybody knows that they will be hit with a huge additional cost when purchasing from you directly.

J'ai renvoyé ma paire de basket pour un échange et on me fait attendre depuis plus de 2 semaines en me disant que c'est en cours de traitement avec des délais de plus en plus long. On m'avait dit au plus tard le 22 mai, nous sommes le 27 aucun retour de la marque.

Bought a casablanca tshirt and the print on the front is peeling off and fading, after only a few washes, and inside out wash