Castlegatelights Reviews 

I purchased a light from this company and it was despatched quickly however the company delivering the product let the seller down by not delivering the product on days they said they would which resulted in light being returned to depot in numerous occasions. However when I contacted Castlegatelights about the fact I had not received my delivery they acted promptly and used an alternative delivery company who delivered my light the next day and I am very pleased with the light.

Lovely light and quick delivery. All good!

Your representatives who I spoke with was helpful kind & understanding . My problem was Parcel Force however I have received the goods on 4th January thank you.

Website was easy to use. Delivery was much quicker than i expected considering it was the Christmas period

Great light, easy to install.

The light was as expected and after receiving wrong lightbulbs, they promptly refunded me for them. Thank you! Would definitely buy again.

Very quick delivery over the Christmas period...

There were no bulbs in the package. I had to buy the bulbs separately.

Ordered my table lamp only days before Christmas and the very helpful lady explained it would possibly be just after Christmas as they had to order in the shade. She did say that if they received the shade in time they would despatch it. Well, I received it on 22nd and it is absolutely beautiful. Well packaged. Fantastic customer service. I would definitely recommend.

Had a very nice lady Elaine taking my order couldn't have been nicer and delivery really quick with a very nice delivery driver. Only downside was when I tried to phone back with a query and couldn't get through to anyone!

Very attractive lights, perfect.

arrived day after ordering

Purchased a light fixture that stated 7 days for delivery, after 9 days no item, i contacted them i they said "we are waiting for stock to arrive from the supplier which is delayed till 19th January unfortunately which we were not aware of when you placed your order" At no point did they contact me to let me know of the delay just kept my order and money. The response i got came from no name entity, they signed off Castlegate Lights... not a good experience. I asked for a refund, hoping they might be a bit more prompt responding, but had to follow this up too!

Fast Delivery/Good Seller. Glass Lampshade was well packaged and arrived much quicker than expected and was very well priced compared to others. Would definitely use again.

The service was flawless. Items bought were available at a great price. Good communication. The lights arrived well packed, and received on time from the courier. Highly recommended. Will happily purchase again. Thank you

Good service and communication. Problem with one light but sorted quickly with replacement. Telephone and email responses were good. Will use again.

I did place the order for a lamp.
After waiting almost a week I did contact the company and get reply that my order is arriving shortly. After waiting few days again and not hearing from the company I did call again. The client advisor lied to me on the phone that they sent the email about my order where they stated it is delayed for about a month.
I did say that no email came and she straight away sent it to me again ,this time email came this time immediately. I was so disappointed , there is no communication between company and manufacturer.
I did book builders to work in my house and only was waiting for this lamp to arrive, but as Castlegates didn't communicate with me and it is all now has to be cancelled. The lady on the phone lied to me twice, first about email and second that online is correct information. As online it was saying that it will be delivered in 3-5 working days. When i spoke to her , the information was updated immediately, where they stated it will be available in January , which is 2 months waiting.
The final comment from me , just stay away from the companies like that. They kept my money for more than a week, when requested refund got email that they will contact me in 2 days. I dont know how many people waiting for their orders right now and what is happening there with the clients money.
Just stay away from them.

I loved the lamp but gave a 3 score because it came with a 2 prong plug. Got in touch with them and was asked to send pics so they could find an adaptor. Had to get in touch again but no reply. I'm still looking for one