Castlegatelights Reviews 

I still have not got my products and no one is answering or replying to calls and messages

It’s almost laughable that some how the poor reviews disappear, only to be replaced by high star reviews. The revue I posted in 25th October is not where it should be… TrustPILOT OR Castlegate… but something smells

Light looks great and not too difficult to fit

Prompt delivery - excellent products

Very good service and after sales and good quality products

ordered a large number of lights which where not in stock, they organized that they would be sent directly from there supplier all arrived the next day

Beautiful light, swiftly delivered and at a better price than competitors.

Order placed 20th October, today, 30th October, spoke to Debbie who informed me that these items are not in stock but are actually ordered in. I have been informed that "the order has not been placed for some unknown reason, your goods will be ordered today." Further questioning revealed that the goods would be with Castlegate Lights in 7 - 10 days and would be despatched within 2 -3 days after their receipt. Debbie could offer no explanation but would "raise my concerns with her manager."

I have now cancelled my order and requested a refund. Assurances have been given that my money, over £150 will be back in my account within 5 days. We will see!!

We bought some lights which were faulty, we emailed and asked for an exchange only to be told all of the lights were the same (large air bubbles throughout the light shade) We were advised there was no collection process and that we would have to return the lights and this would be refunded. We followed these instructions only to be told we would not be receiving the return postage costs as we did not complete the returns process correctly.

We will not be a returning customer

As a teacher once wrote on a school report "could do better"

I ordered 2 drum lights which arrived well packaged. However on opening one light was OK the other was battered beyond and must have been put in the box in this awful condition as there was no damage apparent on the packaging. I telephoned several times but no response and then e.mailed to say how disappointed l was,again no response. Read through their conditions which firmly stipulate returns must be re-packaged in original packing and returned for inspection and refund. These lamps were not expensive £34 and in the end l decided to pack up and arrange delivery was not worth the effort. I took several photos and how this shade passed inspection is beyond me. I would not touch this Company with a bargepole especially when l saw similar at Next for less money. Dreadful non-existent customer service

Fantastic choice came well packaged within a few days ordering.

The customer service team were extremely helpful and made the ordering service easy for our Community Centre

Fast, efficient service. Clear website and easy to use. Excellent priced product and beautiful. Product better than expected.

Excellent service, easy to deal with.
Prompt deliveries, and great assistance when returning items I had incorrectly ordered.

Very reasonably priced, fast delivery and good/careful packaging meaning that there was no risk that the lights would be damaged in transit. Highly recommend.

Order placed on 5th September for an "In stock" item.
Chased on 14th to be told "we are waiting for stock to arrive from the supplier which is due in 15th September"
On 16th Sept I followed up as their website stated the item was "in stock and would be delivered in 1/2 working days."
On the 18th I was told that their supplier had run out of stock, but stock was expected on 27th September.
I cancelled my order.
Appalling service.

Order was despatched next day, was well packed and 24 hour delivery. Very pleased with lamp. Would not hesitate to order again

Lights ordered arrived as promised