Castlegatelights Reviews 

I ordered a plastic globe outside light to replace an existing broken one.
It blended well with my other two metal lights, despite being bigger. However it looked a bit better than them and changing the bulb was very much easier. I was so impressed that I ordered two more and replaced all three lights.
The deliveries were quick and well packed.
Placing the lights was easy for me and required no electrician, though a power drill is necessary to drill holes for the screws for outside wall fitting. (In my case a stone wall).
I am very happy with my purchases.

Good choice of quality fittings

Very helpful regarding return of product and very efficient and kind

Rapid delivery of products on two occasions.

We received our light very quickly unfortunately it was not right for our room. The refund process was very efficient

Order placed for external LED light. Process to purchase was easy and delivery was the following day (ahead of schedule).
Light not fitted yet so unable to fully rate the quality of the light but superfucially it looks well made and robust.

I am delighted with my tiffany style table lamp from Castlegate Lights, which arrived quickly and safely wrapped. Altogether a good experience.

Very disappointed, dissatisfied with the customer service they have provided through the phone. Clearly they don’t want to sort problems caused by their delivery company called APC. Please if you want your product, DONOT purchase their products as they use a currier company that can’t deliver.
Eileen (sales assistant) was not helpful either. Her attitude was like “so what do you want me to do?!”, obviously she didn’t listen to me. I would not deal with this company again. Very bad customer experience. The products are great 👍🏻, it’s a shame.

Phone help wonderful and very pleased with the lights .
Only negative was that I asked for the lights to be held back until back from my holiday. They arrived on my doorstep and I had to contact my neighbour to collect them.

Prompt delivery, very pleased with the Quality of the lights.

Very stylish lamp shade. Easy to fit and looks great

Have not received the lights yet.
what as gone wrong?

Ordered from Castlegatelights before, excellent company to order from, fast delivery & great customer service.

Really good value, delivered on time

My light fitting arrived exactly as described on the website and very quickly. Well done!

Bought 2x wall lanterns in January 2023
However, I only had them fitted 6 weeks ago and lights are already deteriorating and are visibly rusty. I did email to complain and customer service stated that the lanterns are for indoor use and the deterioration was because I live by the coast? I do not live in a coastal area. When I searched Outdoor Wall Lights to purchase them on the Castlegate site they are what came up in the listing however this has since been changed. Poor quality and even worse customer service. Would not recommend or use this site again!
Wish I could include photos to prove how awful they look!

Used a few times, always been top class service even when needed to return an item, seems to be a go to for lights for us

A very quick and efficient service.