Online account was easy to set up and was actioned quickly. Was also easy to transfer funds from other accounts into my new Castle Trust account. Email communication throughout the process was also... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had to make 3 phone calls because I got stuck on several questions. Brilliant response, terrific patience. Thank you the three of you.
Bedrijf heeft geantwoord
Extremely Quick and Efficient Service from Castle Trust We approached Castle Trust on behalf of a client to remortgage a number of BTL properties. Initially Sammi Gilbank and Cheryl Bonner were ver... Toon meer
Bedrijf heeft geantwoord
As time goes by it becomes easier to develop the savings choice and the staff more experienced and helpful. regards Ivor Ross
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Castle Trust Bank was launched as 'Castle Trust' in October 2012, and in June 2020 we became Castle Trust Bank – a fully authorised UK bank. We’ve offered fixed-term, fixed rate savings accounts to existing customers since the end of 2020, and launched online savings accounts to new customers in August 2021. Eligible deposits with Castle Trust Bank are protected up to a total of £120,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. We are also a provider of specialist buy-to-let, and property development mortgages.
Contactgegevens
Old Broad Street 25, EC2N 1HQ, London, Verenigd Koninkrijk
- castletrust.co.uk
4,5
Uitstekend
1K reviews
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A great ISA rate and efficient service
A great ISA rate and efficient service, as always.
7 augustus 2026
Antwoord van Castle Trust Bank
Thanks for taking the time to leave a review, and for your great feedback.
Nothing to fault
Easy on line process, swift and smooth transaction with good updates along the way.
8 augustus 2026
Antwoord van Castle Trust Bank
Thank you for your review, we're pleased you found the process for opening your account easy!
Straightforward process to open my new account …
Straightforward process to open my new ISA account.
31 juli 2026
Antwoord van Castle Trust Bank
We're pleased you found the process easy, thank you for leaving your review.
Easy to start up a cash ISA
Easy enough to start up a cash ISA with a great fixed interest rate.
1 augustus 2026
Antwoord van Castle Trust Bank
Thank you for your review, we're please you are happy with the rate.
EASY TO TALK TO ON THE PHONE AND WE USE…
EASY TO TALK TO ON THE PHONE AND WE USE THE WEBSITE AND PORTAL
18 augustus 2026
Antwoord van Castle Trust Bank
We're pleased that you find our options easy to use, thank you for your review.
Excellent service
Very patient lady walked me through the app. on 31st July 2026 Unfortunately have forgotten her name. Then Glen helped complete the reinvestment on 03.08.2026
31 juli 2026
Antwoord van Castle Trust Bank
We're glad to have been of help, thanks for leaving your review.
New terms and conditions
My wife and I both have accounts with the bank and we use the same email address and mobile telephone. The new terms and conditions being imposed means that I have to buy another mobile device as we are now not allowed to share the same telephone number. We both have fixed term accounts so are stuck. Going to the FOS if nothing is done.
From your reply I'm pleased that only email addresses are required. Your forms clearly state though that telephone numbers can not be shared so I'm pleased that you have come to your senses.
23 juli 2026
Review zonder uitnodiging
Antwoord van Castle Trust Bank
Thank you for taking the time to share your feedback.
We’d like to clarify that customers are not required to have a unique mobile phone number, and there is no need to purchase an additional device. The change relates only to email addresses, as each customer will need their own unique email address rather than sharing one with another account holder.
As we continue to enhance our online services, having unique email addresses for each customer is a requirement that will help provide a more secure and personalised experience, and support future digital improvements.
If you would like to discuss this further, please contact our team and we will be happy to help.
Antwoord van Castle Trust Bank
We're pleased that everything went smoothly for you.
Too many different staff members giving…
Too many different staff members giving different instructions, emails for one account opening formilty.
You should have one senior staff members to deal with same client. It tool lot if my time to open this account. Infact I have to open 2 ISA accounts.
1 juli 2026
Antwoord van Castle Trust Bank
Thank you for taking the time to leave a review.
We're sorry to hear that you were not fully satisfied with your experience. Our team provided support and guidance throughout your interactions with us, and we're always happy to help if you have any further questions.
Please don't hesitate to get in touch if we can assist further.
Antwoord van Castle Trust Bank
We're pleased you found the set-up process easy.
A VERY BAD SERVICE
NOT GIVEN ACCESS TO ONLINE SERVICE ALL REQUESTS WERE DONE BLIND AND HAD TO HOPE THE INFO WAS CORRECT. PHONE CALLS WE OF NO USE
15 juli 2026
Antwoord van Castle Trust Bank
Thank you for taking the time to leave a review. We’re sorry you experienced difficulties setting up your online credentials.
This has now been resolved, and a member of our team will be in touch to ensure you can access and use the service as intended.
Some of the questions like hint for…
Some of the questions like hint for remembering PW, and then they asked for memorial able word using lower case available to log in. Was confusing. And after noting everything , they wanted to change some login in details.
1 juli 2026
Antwoord van Castle Trust Bank
Thank you for leaving your review. We're glad that we were able to help resolve your login issues.
Easy to open my 2 year isa with a good…
Easy to open my 2 year isa with a good interest. Thanks
22 juni 2026
Antwoord van Castle Trust Bank
Thank you for your positive review.
Knowing that there was help at the…
Knowing that there was help at the other end of the phone opening account on line if o needed help, which I did and it was so helpful and stress free.
22 juli 2026
Antwoord van Castle Trust Bank
We're pleased that the process worked well for you.
Staff patient and courteous when you…
Staff patient and courteous when you call and they free welcomed advice
1 juli 2026
Antwoord van Castle Trust Bank
Thank you for the positive feedback on our team.
Antwoord van Castle Trust Bank
Thank you for your feedback.
I am a 80year old man i can`t master…
I am a 80year old man i can`t master log in on line ,i would like my documents in post please .
21 juli 2026
Antwoord van Castle Trust Bank
Thank you for taking the time to leave a review. We can see that you previously contacted us for assistance with logging into the Self-Service Portal, and we're always here to help if you experience any further issues accessing it.
As your account is an e-cash ISA, this account is designed to be managed online, and paper documents are not provided. If you need any assistance, please contact our Customer Services team and we will be happy to help. We can also show you how to access and view your documents online, so you can easily find the information you need.
Antwoord van Castle Trust Bank
Thanks for your feedback on our customer service team.
Fast transfer of isa
Fast transfer of isa. Just wish Ihad more time to top up the current isa, rather than just two weeks.
21 juli 2026
Antwoord van Castle Trust Bank
We're pleased your ISA Transfer went smoothly, unfortunately we can only hold the funding window open for a certain period due to the fixed-rate nature of the account.
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