Online account was easy to set up and was actioned quickly. Was also easy to transfer funds from other accounts into my new Castle Trust account. Email communication throughout the process was also... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had to make 3 phone calls because I got stuck on several questions. Brilliant response, terrific patience. Thank you the three of you.
Bedrijf heeft geantwoord
Extremely Quick and Efficient Service from Castle Trust We approached Castle Trust on behalf of a client to remortgage a number of BTL properties. Initially Sammi Gilbank and Cheryl Bonner were ver... Toon meer
Bedrijf heeft geantwoord
As time goes by it becomes easier to develop the savings choice and the staff more experienced and helpful. regards Ivor Ross
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Castle Trust Bank was launched as 'Castle Trust' in October 2012, and in June 2020 we became Castle Trust Bank – a fully authorised UK bank. We’ve offered fixed-term, fixed rate savings accounts to existing customers since the end of 2020, and launched online savings accounts to new customers in August 2021. Eligible deposits with Castle Trust Bank are protected up to a total of £120,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. We are also a provider of specialist buy-to-let, and property development mortgages.
Contactgegevens
Old Broad Street 25, EC2N 1HQ, London, Verenigd Koninkrijk
- castletrust.co.uk
4,5
Uitstekend
1K reviews
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Antwoord van Castle Trust Bank
Thank you for your feedback!
Antwoord van Castle Trust Bank
We're pleased you found the process simple, and with a great interest rate on top!
Easy to set up and great interest rate
Online process easy to complete even for myself as a retired lady! Best interest too.Was kept informed of progress at every stage
2 juli 2026
Antwoord van Castle Trust Bank
Thanks for your review, we're pleased you found the process easy to complete.
New account opened with a minimum of fuss and straightforward transfer.
My new ISA account was opened with a minimum of fuss and the transfer from an ISA with another provider was straightforward.
1 juli 2026
Antwoord van Castle Trust Bank
We're pleased your ISA Transfer went without a hitch, thank you for your review.
Easy to open the account
Easy to open the account ! Good interest rate!
Withdrawals easy and quick! So far 5 star!
27 juni 2026
Antwoord van Castle Trust Bank
Thank you for the feedback!
Opening new cash ISA
I had a bond maturing and decided to put it into a cash ISA. The one that Castle Trust Bank offered was one of the market leading rates. Opening the account was very simple and took only a few minutes. Everything was straightforward and no problems encountered. Highly recommended.
23 juni 2026
Antwoord van Castle Trust Bank
Thank you for your review - we're glad everything went smoothly for you.
Antwoord van Castle Trust Bank
We are so happy to hear that you are pleased with our bank and the customer service you received. We appreciate your review!
All good
All good have had accounts with you before but better now as its easier to do online
1 juli 2026
Antwoord van Castle Trust Bank
We are delighted to hear that you're finding our online services more convenient now. Thank you for your continued support and positive feedback.
Legit, easy and a great interest rate
Having never heard of this Bank, I was slightly sceptical but as it was guaranteed by FSCS, had real reviews and was offering a very good interest rate, I thought I’d give it a go and it’s perfectly legit, easy to use and the in-App Customer Service messaging system works really well.
18 juni 2026
Antwoord van Castle Trust Bank
We're glad to hear we exceeded your expectations and you found our service easy to use. Your positive feedback about our in-app customer service is truly appreciated!
Antwoord van Castle Trust Bank
Thank you for your positive feedback
A new customer's experience.
A simply layout describing what the product was that i was interested in. Details of the 'does and don'ts clearly explained. No complicated jargon znc great communication.
7 juli 2026
Antwoord van Castle Trust Bank
We're pleased that you found our information clear and easy to understand. Thank you for your review.
Antwoord van Castle Trust Bank
Thanks for your review, we're glad you found the process easy.
V efficient and prompt transfer of ISA…
V efficient and prompt transfer of ISA and notified us along the way
1 juli 2026
Antwoord van Castle Trust Bank
Thank you for your positive feedback
Good easy to sort once my own bank…
Good easy to sort once my own bank didn’t think it was a scam
19 juni 2026
Antwoord van Castle Trust Bank
We've been a fully authorised UK bank since 2020 so we're definitely genuine! Thank you for leaving your review.
Antwoord van Castle Trust Bank
We're pleased that you found the process easy.
Easy to deal with the reinvestment of…
Easy to deal with the reinvestment of my money. Simple to operate and choose the best investment for my needs
30 juni 2026
Antwoord van Castle Trust Bank
Thank you for staying with Castle Trust Bank.
Very easy to open a savings account and…
Very easy to open a savings account and very good rates of interest
30 juni 2026
Antwoord van Castle Trust Bank
Thank you for your positive review!
Helpful and informative
Polite, helpful and informative customer service and consistently good wriiten communication too.
Most of all, I appreciate a real human being on the end of a phone. This is probably more important than you realise to customers. I now refuse to do business with companies that expect you to liaise with robots. They are NOT a replacement for human contact or human intelligence and rarely, if ever, understand your needs or answer queries adequately. All they achieve is a deeply frustratrating exeperience for customers and push people towards companies that have more respect for us. Please maintain this good service going forward: it really does matter!
20 juli 2026
Antwoord van Castle Trust Bank
Thank you for your feedback, our Customer Services team appreciates it!
Easy to use and understand
Easy to use and understand how it works, all done online no waiting in a queue for someone, or trying to get to a non existing bank in our area, good interest rate
20 juli 2026
Antwoord van Castle Trust Bank
Thank you for your positive feedback!
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