Excellent customer service! I had issues with my e-bike battery and they have been responsive and began to immediately help me resolve the issue. So far so good!

Overall customer service was responsive though later in the evening for my time zone which is rather unfortunate as I'm trying to troubleshoot after dark. I had 1 issue with the child seat attachment as it did not attach to my bike's rear rack without me having to purchase additional hardware AND do some modifications, but it is safely attached now and suprisingly my 4 yr old fits in it. Not happy that I had to spend $70 and modify the bike to attach the child seat.

Bike rocks. Ive only got 70 miles on it so far.

Instructions are in semi broken english, but trust me you will be pleasantly surprised with this thing.

Battery holds up well. i think i could get around 25 miles on it. This depends mostly on the speed you go, if i went max i bet its like 20. If it was min assist probably i could go way past 35.

Dont trust people on reddit saying you cant get a nice ebike for less than a billion dollars. Just buy a cybervelo.

Fast shipping

Great customer service

I was experiencing code problems on my ex-9 ebike I contacted Help Center through email, they responded quickly to help me fix my problem with the control codes! I have another issue with the cable that connects to the motor and goes to the control box inside of the bike frame. It is one solid cable. There is no Union disconnect in between. To remove the back wheel, I am unable to disconnect the cable.. I'm waiting on feedback for this issue. My bike runs excellent and is very powerful..

Amazing bikes! Super cute and the battery lasts a while! I love that the battery is removable for when I want extra cardio or when I just want to cruise

I love my EK11! It's an AMAZING ebike! I've had several questions for Cybervelo since I got my bike and they have answered every single one of my questions. All in all it's a great ebike and great company. 10/10 I would recommend!

Quality, easy to put together and fun to ride also battery good for long ride but have spare battery handy.

False advertising product never did what they claimed it did. Also product came crushed damaged. Customer service horrible. Customer service idea of making things right completely way off the mark. I would never promote this company to anyone. This customer completely dissatisfied with their idea of a resolution and again false advertising with their products because they fall way short of the mark which they claim.
I have already spoken with the support team from cyber Velo and to this day the issue has never been resolved. Again I am frustrated with your customer support due to the lack of any acceptable resolution.
You sent me an electric bike that was unusable and damaged and to this day I cannot write it nor have I gotten a refund. This is completely unacceptable nor will I ever deal with your company again because customer service is horrible. I plead with people not to buy from this company due to the horrible experience I have had with them. all they do is falsely advertise their product and will not back it up.

Cybervelo did an excellent job corresponding with me and making everything right. We had a problem with delivery and they were great with their correspondence and they guaranteed that I would get my bike delivered safely. Even though it made a full cycle tour with shipping, it got here just as they said. Unfortunately, when it did, it had a faulty battery. Again, they we very understanding and after we sent a video, they quickly sent a new battery. My husband got a Cybervelo as well with no problems at all. We are having a blast riding these bikes all over the place and we're very pleased with their performance.

The shipment arrived with some impact and broken pieces. But the customer service help me to fix the issues very quickly.

Es perfecto tengo la bicicleta ya por 3 meses hasta el momento ninguna falla todo perfecto la recomiendo

I bought an e bike in June 2025, and it was working well until it was accidentally picked up by the throttle and twisted quickly enough to cut the wires in between the throttle and the controller. I decided to try to fix it myself using solder seal wire connectors, but that only worked for a month or so before the wires disconnected again. I then realized it was still under warranty so I contacted Cybervelo, and they walked me through getting videos / diagnosing the problem (even though I had tried fixing the wires myself). They shipped me a replacement wire, and I was able to reconnect the throttle to the controller and it has been working great since then. The customer service was responsive and excellent.

My father in law got a tip from a co worker about an e-bike with a long battery life and quick speed. This bike is called the Cybervelo EK9. We did some research and found it for sale at Walmart, Amazon and Cybervelo website. A week or so later I was ready to purchase and found that Walmart was sold out and the Cybervelo had the best price. I ordered two and it took two days to deliver. I was able to easily install the front wheel and handle bars. Adjusted the seat and pump up the tires; having the bike ready to test ride. My father in law came over the next day and we went to the river bed to fafo. Amazing! This bike rides fast and smooth. We have other fat wheel bikes but nothing like this. The smile on his face was priceless. I am a bit more cautious so I kept it timid. We top sped at 42 mph with an out of box charging of the battery. We went about 8 miles and were very pleased with the strong breaking and easy handling. The bike has a horn and bright lights which exceeded our expectations. This bike is built for adults with strong intentions. It’s almost like handling a motorcycle in a sense. That night I was googling more about the bike when I came across a post which reduced the price by buying a combo two bike set. I contacted the business and asked if they could match the price I found online. A few hours later I received a email saying they were happy to adjust my invoice to match the discount. I would highly recommend the bike and business Cybervelo. Buy from the source and you will be receiving a great experience in my opinion. Other sellers are not doing business as well as they are. Happy riding readers.🚲

I'm still waiting on my order 😩

Cybervelo EK2 bike arrived promptly, well packaged. Still getting used to bike but it rides well and great to have power assist on steeper hills. Many people have admired it. Busy getting chains for it to ensure it will not be stolen. Very happy with bike - great price for an efficient well manufactured bicycle - highly recommend to anyone wanting cheaper transport and to stay fit and active. As a senior citizen who can no longer afford to run and maintain a car it is the perfect solution. Well done, Cybervelo