celcius.com.au Reviews 

Ordered 2 hair gel products over 2 weeks ago. My account said the order was fulfilled, but had no tracking no. and no items delivered.

Chased them up via email, and they sent only one of the products, and to make things worse, they sent me the wrong product.

Absolute waste of time and money. Happy to provide photo proof of the grand failure.

Avoid this company at all costs.

Ordered some hair care in October '22, recieved no tracking or communication for weeks and had to email them threatening to dispute with PayPal, then they finally shipped it. They then stated one of the items wasn't in stock (not stated on website otherwise i wouldnt have ordered) so they would need to issue a refund. They stated end of October they would refund in 3-4 days. 4 months later after about 10 emails there is still no refund. Avoid this company at all costs.

I recently received an email from a solicitor acting for Celcius threatening legal action regarding my negative review on this site. From over a year ago. Having read some of the very recent negative reviews with very similar stories to my own, I suggest that they perhaps look at actually improving their customer service rather than this technique. Anyone else has this experience? The 90% 1 star rating won't get changed this way, mate.

I’ve ordered a “clever curl cream” on 20/01/2023 and haven’t received it yet after 19 days. The shipping is so slow!

Terrible service. In December did not receive my order and emailed to request it be cancelled and to get a refund. It's now February and still waiting on a refund. Following up and keep saying they are looking into it. Don't order from them

Celcius is a worst ever online store I should never ever come across, made purchase 5days ago, so I checked if it is on the way since I did not received any tracking. My items were marked as unfulfilled, so I emailed the only contact they have, of course no answer at all, emailed second time no reply again.They claim handling time 1-4 days, but it has been 5 days without any progress in my order, and on top of that they do not reply to queries at all. Then I've read the customers reviews, who waited 6 months for the order & never got it. My recommendation is to never buy anything from these people, they do not have the product, I believe they stall your money for another purpose, and you might never see your order or money again.

I ordered make up products online on the 25 August 2022. I have since sent several emails. I was intiially advised that it was a pre-order which I was unaware of. I was finally advised on the 29/12/2022 after 6 emails that it is on its way via express post. Here are details of the last email below. There has been no reponse or products recieved to date. There has also been no tracking number recieved. I have reported this through PAYPAL and will hopefully recieve a refund. Still waiting. Big warning - do not buy products from Celcius.com.au. If they are not a scam they have very poor logistic operations.

Hi xxxxxx,

I hope you are well.

We appreciate how patient you have been with your Preorder.

I can confirm your order is going to be express shipped next week as this product is available.

Have a lovely NYE.

Thank you,

Kind Regards,
The Celcius Team
A SA 5061

Very slow delivery times. Took 4 weeks for my order to arrive.

Ordered a bottle of shampoo on the 11th of January. Their website advertise 3-4 business days for processing before dispatch. 5 days go by, no tracking or dispatch notification. Email them for an update. 4 days go by and no response to my email and still no tracking or dispatch notification. Email them again, and waiting on a reply. Reading all these reviews is disheartening.

**EDIT added below**
I placed my order 29th Dec 22.
Package didn't get shipped until 5th Jan, noticed it was still showing as processing with australia post after some more days so I decided to email.
I have had replies but my direct questions regarding my order being picked up yet were ignored.
I still havent had any believable solution or legitimate confirmation that my order has been shipped and have now requested a refund if products don't arrive by 26th January.
This is now 20th January and no products or re-shipping tracking info has been provided.

**EDIT** 25th January 23
I finally received my parcel today, and one of the items is wrong.
I ordered a heat brush which was received correctly, I also ordered a Keune Thermal heat protectant and instead I got a shampoo.
I emailed straight away and after I threatened fair trading etc they quickly issued a refund for the item, sent an apology and allowed me to keep the incorrect item.
For this quick and correct response alone I am adding a star.
But I will still never use this company again.

These reviews all read similar!
Ordered my products on November 5th- still waiting for my items to arrive and for a reply from the company also.

This company deserves ZERO stars

I placed my order with this dodgy company on the 3rd December for a Christmas gift. 2 weeks later I hadn't heard anything from them so contacted them. They then advised me that there would be an additional $99 freight charge - although they advertised FREE postage. I requested my order be cancelled and my money refunded as a $99 postage fee is excessive. The company has refused, stating that there is no cancellations as per their T&C's.

Pursuant to Australian Consumer Credit Law no merchant can rightly deny a purchaser a refund.

Celcius have breached their own T&C's by false advertising (how convenient that their website has now changed).

I have reported to my payment provider and also Customer & Business Services SA.

After looking up reviews of their company online it appears that they have done this to multiple people.

Absolutely appalling and disgusting customer service. To date still no product or refund. This company has stolen my money and I will be reporting this to the police.

Buyer beware - never ever shop from here you will lose your money!

Terrible experience as many others have said. Ordered early December, promised by Christmas but never arrived. Finally arrived today but was sent to the wrong address! Fortunately we were able to collect it from the person there, but wow, what a shambolic company. Absolutely avoid.

Wish I could leave 0 stars!!
Absolutely horrendous misleading & untrustworthy service.

Item order on 8th Dec with delivery stated 5-7 days.

1st email to them was sent 15th Dec. NO REPLY!!
2nd email sent 17th Dec. NO REPLY!!
3rd email sent 21st DEC. NO REPLY!!

Contacted PayPal on 26th Dec & opened a dispute requesting a refund after no response & loads of negative reviews suddenly appearing on Google.

Still no response till 5th Jan when I received an email saying item shipped.

Item arrived 10th Jan.

No apology or reason given for delay.

Beware buying from this company & please read ALL reviews before placing any orders.

They've also removed their review section on their website!! So DODGY!!

DISGUSTING SERVICE!!!

WILL NEVER BE BACK!!

I wish I had never purchased from this company and I will NEVER purchase from this company again and I strongly encourage others to never put themselves through the same ordeal of using this company.

Jan 24th 2022 made an order of multiple milkshake hair products

Jan 31st received notification of items being shipped.

sounds ok so far, right?...

Received my order on 10th Feb(!) and one of the products (thermospray) had a faulty nozzle so I wasn't even able to use the product. So, I contacted them via email to advise of the situation in hopes to have it replaced with one I could use. 7 days goes by and no response... So I email them again. I receive a response from them advising that my order had been delivered. So obviously had no respect to read my email -or they are just used to just receiving customer enquiries as to not having received their orders... I email back advising them again that one of the products is faulty (by this time we are now in March!) I receive NO RESPONSE, AGAIN! A few months then goes by and I email again to follow up. They requested that I send through a video of the faulty item which I send to them the next day.
1 week goes by and yep, you guessed it, NO RESPONSE, again! So, I email them again and 1 week later I still have had no response so I email yet again.. I never received a response and just gave up.

Surprisingly, that's not even the worst part of the story... I ordered through them again .. I know, I am an idiot. 'The' order arrived on 18th October, I say 'the' order because it certainly wasn't mine. I think I ordered 5 products and 3 products arrived, none of which was anything I ordered, so a completely wrong order... at this stage I knew I had made a huge mistake giving them another chance. So anyway I email them on the 18th October to advise the order i received today wasn't mine as every single item was incorrect along with a photo of the order I received and the packing slip of what I should have received. 1 week goes by and no response. I email them again to follow up and they replied asking me whose order I received. At this stage, I am annoyed and tell them that I don't know whose order they sent me but likely someone who has curly hair. They then ask me to resend the photo which I do and they (surprisingly) promptly replied apologising and advised they would request another product be shipped out this week..

Product, why not products? Considering I didn't receive a single thing I ordered (5 items). So instead of giving them the benefit of the doubt that it was just a typo I felt the need to clarify that they would be sending my entire order.
Nope, I was correct, they were not. After bringing to their attention again that there was 5 items they then advised me that I needed to post the incorrect order I had received back to them BEFORE they would send my order to me, despite this entire mistake being their fault. When I queried them about this and the inconvenience of me having to wait for them to receive the order I post back and then their slow turn around time for posting orders that i would need to go and purchase the items anyway from my local hairdresser because the time this has taken and will take will mean I will run out of product before my order is received. Their response is that it is policy.
Righto. So I posted the incorrect order back to them and it is now 6th Jan 2023 and I still have not received my order and yes, you guessed it... no reply to my emails.
I am about to give up put a claim through my bank.. but do yourself a favour and if you are considering ordering through them... don't.

I purchased a Nak quad hair treatment pack. They took over a week to “ship” it and provide tracking info, the package then was “processing” for two weeks before it was picked up by the courier. During that time I had emailed the company asking them to follow up with the courier with no reply. A week later I finally received it. However it was the wrong product, they sent me the trio pack instead of the quad pack, which has one less product and is worth less. I emailed them straight away to resolve the issue, no reply for a week, so I messaged them on facebook and an automated response said to email them, so I emailed them again. It’s now been over a week and have had no reply.
Unfortunately I purchased through zip pay and there claim period is up to 30 days from purchase, so there is nothing I can do about it.
I wish I had of read other reviews before purchasing.

Absolutely appalling customer service, will never be using this company again. 1 month and no order sent/received. Gave me a tracking number once I made a dispute with my bank and never sent the parcel. 3 weeks in a row I was told it would be with me in 1 to 3 days. They also entered the wrong shipping address on the Australia post label of the parcel that has not been sent!!
My bank refunded me the money I paid to Celsius beauty.
Worse experience ever, constant automated replies to my emails stopped answering my calls even when I left messages on the answering machine.

They completely mixed up my order. Wrong Street name was first, then when Australia Post find my parcel, instead of shampoo was hairspray, I’m not using hairspray at all. So have something which I will not use for $25.00. Not happy customer!

Today is 13/12/2022
I need to update my review.
I contacted Celsius after I received my order and informed them about all mixed ups issues. They promised to send free missing shampoo and keep hair spray.
So they fixed problem, today I received free shampoo. I need to update my experience. It wasn’t too bad, after all. I need to admit, they have great communication team!

I purchased two handwash items on 9 November. By 17 November I had not received any tracking details.

When I asked what was happening, Celcius said the products were "due" by 24 November, taking into account the maximum shipping estimate (though, my estimate was 22 November). Celcius did not actually ship the products until 22 November, despite the website saying it takes “1-4 Handling days” to ship. Thanks to AusPost being so quick, I got the items on 23 November.

No explanation was given about why there was such a long delay in shipping my purchase. Just that all times are estimates.

I did not receive a response to my initial email to Celcius until after I logged an issue through PayPal. I then managed everything through PayPal.

Overall, the level of service was disappointing, and the explanations were lacking. My recommendation is to avoid this website.

I wrote a review about this mob on smart.reviews and now I have received a cease and desist letter from their solicitors. The review stated actual facts which were, I placed an order, they are based in Melbourne and I am in Sydney, I waited 3 weeks and the order didn't arrive. I dud not receive an order confirmation nor shipping details. I contacted them several times by email and received no reply, so I called them 'scammers' and now their legal team have issued me with a cease and desist letter and will sue me if I don't take my review down...Now, I eventually went to the PayPal resolution team and left it in their capable hands to get my money back once they contacted this dodgy company and refunded my money...these scumbags then send me an email regarding the refund, now keep in mind I had contacted them by email several times and no response but as soon as PayPal got involved they email me...not a respectable business