Cell C Reviews 

Going round in circles. Conflicting information from different people. Every time I reply to one person someone else answers. Can Derrick of Cell C Business Exclusive please respond to my request for a call?

Terrible customer service from billing, customer contact and feedback. Fibre service is my main gripe. Once excellent service but now I would not recommend to my worst enemy.

Cell C is the worst. My account was handed over around November 2021 and suspended due to non payment, but the contact details of the collections agency are not working and there are no other means of making contact with them. Nobody can tell me what the outstanding amount due is as I am trying to settle. Since the suspension, I have been unable to use my phone, however I have been charged regularly .

I have been trying to cancel the Getmore service that they have from 26 January 2022. but they have not cancelled their services they keep on charging me every month. This screams fraud to me

Cell is horrible just horrible even that new lte ,all they do is consume and by the way what in the blip is a sim card crash?

So cell don’t allocate payments to my account anymore.
I pay them the money, the social media department calls me and tells me how to send it again and I follow his instructions and but cell c still don’t allocate money to my account,
Cell c has ruined 2 job opportunities for me because they ****ed up my credit profile, I got decline by applying for a house because my credit profile was ruined by cell c, and now my credit profile is gone to **** because of cell c, I pay them every ****ing month by the 25th of every single month, and guess what, 2 months later the payment is still not allocated to my account, every month same story. They see the money, but they don’t allocate it.

Is anyone going to assist me because now this Moses guy took leave and left my issue hanging and now my account is going to be ****ed up again by cell c.

Who the **** can help me?????
I need ****ing help on this ****ing account because you people are not doing your ****ing jobs!!!!
I’m sick and ****ing ****ed tired of running after this ****ing cell c and now you don’t allocate my payments. I want this ****ing issue resolved I don’t want to ****ing keep on calling and emailing useless pieces of ****s to sort this account out because clearly you people sit on your ****ing assess and don’t do your jobs. You ****ing useless cell c

Sort my **** out by today

I don’t give a **** who you contact or how it’s done, it needs to be done by today. No more ****ing excuses cell c, you got the money, allocate it to my account you ****ing a**holes!!!!!!!

Remove the 1 star! You don`t qualify to be a cell phone service provider!!!! NO service BAD service... USELESS!!!

I HAVE CONTRACT WITH CELL C 15 years on. Now it's my upgrade time they telling me I'm in default. How I don't know. I have a Service agreement by law in South Africa not credit agreement with Cell C. It breaks my soul to think covid has made people incompetent. 5 People phoned me in 1 hour to upgrade . But I had to tell them the same story. ( about the default) According to the upgrade department and customers care department they see nothing wrong on system . So who communicating with who . I'm contemplating to take legal action. But they always been soo loyal and helpful why what's happening with Cell C business. Everyone complaining about their service .

I took a sim card only data contract with Cell C last year 2021. I verified with the sales agent that the line is a month to month contract and that I can cancel in the next few months since I will be installing Fibre. The sales agent guaranteed me that the there will be no cancelation fees just a 30 day notice period. Now when I cancel they tell me I need to pay a penalty fee of R5482.50 for early cancelation. What am I being penalized for since I did not receive any devise from them except sim card and they promised me on the call that there is no cancelation fee. I don't think that this is in line with the Consumer Protection Act.

Absolutely shocking service. Being a customer for 16 years I can't wait to move my business. Call center staff have absolutely no clue. Impossible to escalate a complaint and have been billed incorrectly for the last year which I am STILL trying to sort. Last communication someone was going to send me a recon in Jan on exactly where they think I owe money. Still waiting in March.

Just stay away from Cell C. Do not reply on cell c. Even on 4G a simple 9mb file takes forever to complete downloading. Watching videos online is another story... They have been fixing my problem for the past 10 years now. I am done with this useless network. They should just shut down completely.

I contacted cell C because of unauthorized debits on my account,Monki contact center agent couldn't help me telling me I have failed security questions. How can I fail 5 personal questions?

The next thing she keeps me waiting for Tshepiso the manager and after holding for few minutes she tells me that the manager will call me back.

Pathetic service.

I am truly not happy with the service received from cell C. I was on a data contract with them which i then cancelled and paid what was due to move to a prepaid contract as the value was better. In November 2021 i called them to cancel because I was moving to another service provider. They debited my money end of November and end of December becuase I cancelled my contract on the 12 which they only informed me about after I enquired. Customer service was supposed to inform me that they will debit it twice because I cancelled In the new month. When they took the second debit in December I was not sure why do I put a dispute with my bank and stopped the debit order because I had cancelled In November. After having done that i called them and they explained the procedure and i was fine with that even though I was mad because they hadn't told me before hand. I requested to pay manually since i stopped the debit order and needed their banking details. They said they would send it to me but i never received them I had to call 3 times to get the banking details. In the meantime they sent over my details to the MBD which is debt collectors without informing me and so when these people call me i had trust issues becuase i wasnt sure why they have a different amount for me to pay with different banking details (though i wasn't able to pay R250) but all i needed was banking details. When I got the banking details the third time around i paid what they said i owe and nobody informed me the the MBD was still gonna call for other money on behalf of cell c becuase they had given them my account. My credit score went down 21 points all because of this (R250 which i could have paid first time around after saying I'm not receiving the banking details) honestly cell C how does this work now? Is this how you handle accounts?

I received confirmation of my Cell C Fiber cancellation. I then contacted the support office to ask if they can release my line for the new ISP to connect. They were unable to assist me. The cancellation fees have already been paid. I just need you to release the line... Mission Impossible!!!!

I bought a R300 airtime through the app on Sunday morning. The money has been deducted from my account but I stii(Monday evening) haven't got my airtime. Called the customer care center and I was told that thers nothing they can do since it's a technical problem 🙄. I'm very disappointed and I'm definitely porting to another service provider after getting my airtime. The lady suggested that I buy another voucher while waiting for them to sort out the problems. I mean what d hell😡

Cellc Sucks The worst service provider!!!

How is it possible that i'm being billed January 2022 for something that needed to be corrected on their end in May 2021 Already !!!

i'm am beyond over this and would never recommend cellc to anyone.

to top it off , their response time is the pathetic.

WORST , WORST EVER!!!

Cell C is a shame, very disappointed by their service.

I've been with cellc for almost 4e years now but what I've encountered now it's disappointing. They over billed me on my monthly billing in July 2021,since then till to date haven't received my refund and they keep on over billing me. Cellc sucks as a company, it should just be shut down because there's nothing good about it. I will never ever in my life take cellc ever again and wouldn't recommend anyone to use it

We as a company are very disappointed in the service receive from Cell C. We have been with Cell C for several of years and have a few contracts with them. In July 2021 there was two numbers billed to our account, that we didn’t authorize and these numbers were unknown to us. We immediately, after receiving the statement with the invoice billed which was paid by debit order, informed Cell C about this - there are no more Cell C walk in shops in Bloemfontein nor Ladybrand. So, we called the customer services and emailed Cell C. After numerous of telephone conversations and sending emails, with different attachments, letters on our company letterheads, the matter has still not been resolved, but just extra costs doing these calls and communications. It has been four months now; nothing has been refunded or no credit has been made for this. We did as they asked with the letters and bank statement for proof, sent everything to the complaint department and to fraud. When we phone the customer services and speak to a consultant, they do not even have access to the case references loaded for this case reported, as there were plenty of case reference numbers sent to us, but Cell C customer services consultants do not see any case references for our account. This is unacceptable to be billed for numbers that is not ours. We will never refer anyone to Cell C. We rate Cell C services - extremely poor!

Cell C system has many problems such as draining of airtime and data, but they don't accept their responsibility and fix the problems. It happened to me recently that all the prepaid airtime and data disappeared one day and they did not want to reverse. My recommendation is that keep away Cell C.

Very bad service to do a sim swap is impossible with remembering your last recharge we spend so much money on buying airtime and supporting you cell c but now need to remember when last made a recharge bad service people should stay away from cell c