Cell C Reviews 

Wanted to cancel my month to month Cell C contract only to be told it will cost me R4900 as it expires August 2023.
They converted all the month to month contracts to 24 month contracts hiding behind TCs giving them the right to change the terms of the contract of which I never signed neither given a copy of the TCs in spite of requesting a copy.
My contract clearly states it shall run month to month until such time as it’s cancelled. Cell C has no integrity they are totally devious and dishonest.
I never wanted a 24 month contract and opted for a month to month contract from the outset. They can’t produce a signed copy of the TCs with my signature accepting that they may make changes to contracts without giving the option to decide.
I wonder how many other people are aware of Cell Cs underhanded conduct and have had their contracts converted to 24 months being un aware. It’s obvious that a 24 month contract is far more valuable to their business then a month to month contract.
So far no manager has made contact with me or tried to resolve my complaint they simply don’t respond neither will they take my calls.

Cell C does not have customer service. I ordered a prepaid data card online and just dont receive it. I send them proof of payment via paypal but they just dont acknowledge the proof of payment. Why cant they check there bank statements. It must be to much trouble for prepaid. I would not recommend anyone to buy online something from them

Cel C Bad Service

Weet nie waar om te begin. Vrydag +- 12uur gaan my en my vrou se simkaarte buite werking. Albei gelyk ons is nie eens saam by huis nie en dit is nie eens loadshedding nie. Mos nou die nuwe verskoning vir als wat fout gaan. Het gewag om te kyk of dit self regkom. Teen 7 uur die aand maar toe die call center gebel. Na so 3 operators en n tegnikus was die uiteinde - ons moet albei simswops laat doen. Sondag is ons by VA Waterfront maak maar n outing van als. Doen die swops en Maandag oggend 24 uur later is my vrou se foon reg. Myne wil niks weet nie. Almal bel my en kry net subscriber not available. Bygese was ons altwee se international calling ook geaktiveer, nooit daarvoor gevra nie. Dit se net emergency calls only op my foon. Nog so 5 call center oproepe later en nog frustrasie doen ek maar weer n simswop. Een operator en winkel mense sê 4 ure kyk weer ander sê 24 ure. Niks. Bel mens in dan moet mens selfde storie oor en oor vertel. Ek kan al in my slaap al die network settings check en my sekuriteits vrae beantwoord soos n pappegaai. En dis nie my foon nie. Alle ander sims tel dadelik op in my foon. Nou wil hyl my kom vertel ek moet die foon wegstuur JHB toe. Ek het soveel inkomste al verloor. Kan nie n voet uit die huis sit, want dan is ek sonder wifi ook! Nou is dit al n 3rde simswop. Nog steeds niks. Call centers is pretty useless. Nie een manager bel terug nie. Enigste persoon wat teruggebel het was toe ons dreig om kontrakte te kanselleer. Dan kry ons ook n sms wat sê porting was onsukselvol! Dan het daar mos Vrydag iets snaaks aangegaan. Laaste roep was weer tegnikuste wat toe reroute ingeval daar iets met lyn gebeur het, nie die antwoord nie. Nou 6 dae later sit ek nog steeds sonder sim of lyn wat werk. Ek het al met 20 plus call operators gepraat, was al 4 keer self in cell c se winkel, het al met omtrent 5 tegnikuste gepraat. Het 3 case numbers. Ek wil my kontrak kanselleer maar ek moet penalties betaal! CPA is volgende. Dis pateties!!! Ons is al oor die 15 jaar by cell c, hou nog vas alhoewel almal sleg praat van die dienste.

I can't even give them one star. The customer service is so poor. I requested my contract to be cancelled in the beginning of September. I still have a contract and now it is my problem to get the contract cancelled as someone did not do their job properly.

They have loads of excuses and then still expect one to pay for their mistakes. I told them I'm not going to pay as I gave 30 days notice.

There should be a zero rating as 1 star is not correct however that was the only option I had. I called for an upgrade and the consultant offered me a samsung A74 so I took it only to receive delivery of an Oppo A74. I called them and was told they will send the courier company to take it back cos the consultant misinformed me and the call was recorded however it is gone 3 weeks and nobody has come. I called many times I even asked for team leaders and was told they will call me back but im still waiting. I have names of everyone I spoke to and reference numbers. I am very disappointed with the service. I mean how can u sell an oppo as a samsung. Now I am told I cannot return as the 7 day period is over. I even emailed customer service and guess what no response. I need to contact the ombudsman now as I am tired of the run around.

I am absolutely disgusted with Cell C, they are the worst service provider!!!! I hate them! It seems they can't do anything, especially answer the Fu#*ing phone!!! I honestly wish that they would just get shut down. Worst company ever!

Bad customer service ever in my life my sim card has not being working for 21 days and they keep on saying someone will call me until now but they will debit me for no even not receiving any service from them please help how to go about this I am very disappointed with cellc

I needed to do a sim swap as my phone was stolen, CellC stores are required as per their own company policy to give you an un-ricad sim card that you can use to do this through their call centre.

the Davenport store outright refused to give me the new sim card, I even had them speaking to the call centre agent and they refused. the reason given "The Owner doesnt allow this anymore".

They also claimed that they are not actually a Cellc store but in fact a franchise???

They wasted my time, as well as my money. whats more, it is an embarrassment. to be quite frank, I was made to feel like an @$$h0L3

I was then forced to drive across town in traffic to the Cellc store in Overport centre, the staff their gave me a sim card immediately and within 5 minutes I had completed the sim Swap

how does a huge @$$ company like cell c still not have provision for tower batteries to kick in as soon as loadshedding or any power outages hit?
vodacom, mtn AND EVEN TELKOM all have perfectly working signal during power outages but me on cell c? NOTHING
im not sure if this is just a problem in joburg itself or not but im moving to vodacom DONE.

Cell c store and entire cell c sucks. I called and even went to the store for same swip, they asked most stupid questions like how many times I used emergency top up act n guess the same card I used since from contract until I completed my contract payments. Now they can't even try to find a way to assist except asking for emergency top up and last number called yet the number in question was used for data and linked to my bank app. Non of my friends n family should use cell c.

Cell C advertises a month-to-month deal which allows you to "cancel anytime" and "subscribe month to month with NO cancellation fees". It is referred to as "no lock in".
This was explained to me as such, and I agreed to the deal. I have another contract which is expiring within a few weeks, and I phoned them to hear if I can switch this contract/number to the same deal.
When accepting the contract, the consultant suddenly mentioned "commitment fees" - the advertisement EXPLICITLY states NO FEES. The consultant just said that the terms has changed and there is fees now. I refused to proceed, but I insisted that if they advertise something, they should stick to the advertisement or stop advertising. A week later, and its still being advertised incorrectly on the website.
In light of this I queried my existing contract - and was informed that, although I was never explained the new terms or agreed to their terms or was even informed of the Fees let alone agreed to it - I am responsible to pay R1900 commitment fees.
I have, over the last week, lodged several complaints to their customer service department. I had one call from a guy telling me that he cannot help me with the complaint, and that I should phone them and ask for a manager.

since end of July 2022 I tired to move one of my contracts to my wife's name(for business reasons), this was done at last on 09 August 2022 after I complained on Hello Peter.
Thabisile Ngcobo(Social Media Department) informed me that all is sorted.

Today my debit order went off still for both contracts, but I only have one contract under my name.
But my wife was not Debited for her amount.

yet again the issue was not sorted out.

Called Cell C customer care and they just said they can not help me.
so I will reverse the payment and not pay my account until Cell C have fixed this issue.
why do you even have a customer care department?????

I will Not pay for poor service Again.
such poor service yet again.

Cell C you are loosing Customers with this type of poor service.

I phoned customer care to blacklist my two phones as me and my wife was robbed at gunpoint on the 31/07/2022. Customer care told me that they will escalate it because they cant do it. Device insurance said I must give them a ITC number for them to process the claim, however it's 11/08/2022 and I'm still waiting on the ITC number. When I went the cell c store and a consulted gave a ITC number for my one phone and now they tell me the number is wrong after a week and a half and also send a email saying that the claim is being process for the 1 phone. No I must wait for the ITC number for both phones. I have been phoning customer care everyday to receive the ITC numbers but with no luck. On top off everything no one communicates to saying they are still working on it. Every time when I speak to customer care they say that the query is with the back office. The people working in there Backoffice need to be disciplined.

Wosrt Service Provider in South Africa

This company must actually rate a NO Star because it doesn't deserve even a 1 Star. Poor customer service. My sim was damaged a couple of weeks back, called the service desk they asked a bunch of ridiculous nonsense. Eventually they sent me off to the physical store, first time they were offline and second time they didn't have sim cards and they were rude.

Worst service!! Cost me alot of money, inconveniences and problems. Im without a phone now because of their mistakes YET AGAIN. IM STILL WAITING FOR THEM TO FETCH THEIR WRONG DELIVERY ... I AM FED UP!!!!!!!

Cell c failed to allocate payment from 2021 June. I ve been calling them going to the store but nothing is happening. I had case no but nothing was done by cell c.then my account was handed over to debt collectors. That money was allocated 06 April 2022 to the debt collectors.they say I have balance 1.500 .my credit report is affected by cell c with their incompetent services.

There should be a 0 rating available, or rather a minus rating.
Pushing an 80 year old person to give exactly 30 days notice to end a contract (at the end of it's term), then finding a ridiculous excuse to not cancel it, scoring an additional month for Cell C.
No escalation path, no way to contact management and no management returns any calls.
No management after 17:00 at branches and staff openly say they have no escalation paths into Cell C either.
Cell C should be investigated by the Organized Crimes Unit.

Something has gone terribly wrong at Cell C. From failing to allocate payments, wrong billing, poorly trained customer service .list is endless. It's a 0 out of 10.
They also just dream up of figures and say your account is in arrears when it's not. Make sure you check the statements sent to you otherwise you are paying money you don't owe.

Eligible for an upgrade which I did 3 weeks ago via Cell C Direct on 084145. Still to receive my new handset and NO communication from them on the matter! If only they knew that effective communication would have gone a long way in solving this problem and frustration. I phoned several times in the meantime only to be put through to another department which asks the 5 security questions all over again...it is one company, yet every time you are transferred to someone in a different department, you have to answer the same security questions again. This is a clear sign of poor customer service! I have stopped phoning them because no consultant could help me up till now.

If there would be the option to give no star at all, that would be my choice. Just tried to talk to an agent and he was so rude. Always interrupted while I tried to explain the problem, told me to get to the point (I'm not mother tongue English so finding the right words is not always easy for me but I am not a bad speaker either) I then felt disrespected and decided to told that guy my mind about his service and unmotivational service, and I hung up. No more cell c. It's the worst I've ever experienced.