Cell C Reviews 

Poor service for the last 2 months.Struggling to use my phone normally on internet.Can't even send a normal thing like a message to someone for the last 2 weeks.Have been on data roaming for nearly 2 years now since cell c don't give me internet any other way plus my phone is 4G but cell c don't provide 4G signal to my phone am very soon switching to a new network this bloody thieves is basically just stealing my money.

The most pathetic customer service I received in my life, both an agent and a supervisor hung up on me, still no resolution, I am being charged more for cellc'S incompetent staff, unbelievable, will be taking my business elsewhere!!!!!!

Cell C customer service is the worst I have ever experienced. I have written to CEO with no response after being shunted from pillar to post by customer service call centre agents. I cannot escalate to a manager anything and despite them cancelling my Sim erroneously, charging to have my number ported back, unable to reimburse me R6500 for a contract they erroneously cancelled with a sim swap, they still have the audacity to send a junior agent to call me for a security check and tell me I failed that after I passed 5 other security checks. Start by being accountable to your customers!!!! Best part is after this circus of being a loyal customer for years, I am told I need 30 days to port my number to MTN. This is after they cancelled my contract accidentally, cancelled my internationally roaming accidentally, ported my number back after I complained but put me on a contract that I did not sign for and then have the audacity after 10 calls and 40 hours of fighting getting nowhere...wait for it..telling me that you cannot port to another service provider as you are on contract now and have to go on prepaid??? CORPORATE SOUTH AFRICA CASE STUDY -HOW TO STONE WALL CLIENTS INTO WORST NIGHTMARE OF YOUR LIFE!
What is worse, you have no head office number listed as numbers provided by Telkom are disconnected. You have no access to an executive to deal with the numerous complaints on social media? Your customer service call centre is there to screen and squash calls by giving referance numbers but never resolving queries. Surely, your organisation should have transparency on your website to show how unresolved queries can be handled by an executive or referred to the ombudsman/board?

What a useless service provider I pity myself for joining this network one of the worst networks I have ever used. I think it the third time I experience sim card crash now and I am using a dual sim card phone with an mtn network working fine but cell c sim card kept on crashing and I am using my cell c number for alot of my personal business. I am so ashamed of being a cell c loyal customer let alone I have been changing my cell phone numbers for quite sometime now and they will tell me they can't bring old sim number back even when I try doing sim swap uhh even now they will not help me with this crashed sim card no matter what . If possible they help man I need to port my number to mtn I am tired of cell c. I will even influence my contacts to change to mtn now.

Dear Sir/Madam,

I am writing to express my frustration and disappointment with my recent experience while attempting to purchase a new cellphone from your company online.

Last week, I placed an order for a Samsung Galaxy A53 in black, and I was informed that the phone was in stock and available for delivery. I was also told that the phone would be delivered to me the following Friday. However, when Friday arrived, I did not receive the phone as promised.

When I contacted your company to inquire about the delay, I was informed that the phone was out of stock. This came as a shock to me as I had been informed earlier that the phone was in stock and available for delivery.

As a result of this misinformation, I am left with no phone and have been unable to use the device as intended. To make matters worse, I urgently require a phone for my daily activities.

In light of this situation, I would like to request that you provide me with a Samsung Galaxy A73 as a replacement for the A53, which I had initially ordered. I will accept this device from your company, provided it is currently in stock and available for immediate delivery.

The only reason I signed up for the A53 contract was because it was the only phone that was available in stock, and I require a device urgently. I trust that you will understand my frustration and take appropriate steps to ensure customer satisfaction.

Thank you for your attention to this matter, and I hope to hear from you soon.

Sincerely,

Customer Care???? Nope. a Very Big frustration. They took money from my bank account, and I logged a query; they sent a message saying the problem was solved. It was not. They said they phoned to explain why they took more money as agreed upon. I never received a call from them. I called them again, but they could not give me any answers as they said I was not the account holder. They could not verify me. Ridiculous.

Cell C steals your money by deducting early debit orders (NOT AS PER CONTRACT) and causes banking costs. After almost 3months of fighting today, I got an SMS to state that they will not refund me my banking cost which THEY caused. Please people find other service providers. I have been with Cell C for over 15 years and this was my last contract, I AM DONE with them. Pathetic to steal other people's money like this! Look at your 1-star reviews all over the internet - IT SAYS IT ALL

Cell C should not be allowed to be a network provider. They the worst. They more off then on and they dont seem to care. It just blows my mind why money was invested for this company. They are joke.

I'm surely disgusted with cell c they send phones to another property and made them sign and yet no identification taken to make sure the person is correct they then fetched the phones bare in mind two not even 1 but two they thn kept trying to take 1200 from my account for phones that wer not with me eventually they got the phones back brand new still sealed the lady called I had to call c.c for 10 months yet they received the phones way before that and now they affected my credit score for phones I dnt have....cell c is the worst services trust me I was with cel.c for 9 years Nd I use to love c c even though ppl told me don't do it....I'll be taking legal actions now

NEVER join CellC!! Their service and communication is absolutely pathetic!
I received no income through my business in Dec, so my debit order bounced 1/1 and I immediately made an arrangement with them to make double payment end of Jan (ref # and all). Yet, they have, after various emails and calls in this regard, just deducted the amount for a 4th time this month, costing me R150 per debit order bouncing😥

Worst marketing "strategy". If you give this company your information or use their network, expect to be bombarded with sms's and even direct pop ups on your phone through the sim card. I don't know who at cell c thought that would be a good idea. I paid for my phone, sim, data etc. I don't expect forced marketing. Your phone will feel like one of those services that offer a free option but you're forced to watch ads except you would have still paid. Don't think they even care for the feedback so this is just a warning to those considering this network in the interest of transparency.

Last year around October a consultant phoned me offering a contract phone which I decided to take. Upon receiving the device I realized that was not the correct one I called customer care, they sent courier to collect it. After days received a emailto say that I must phone for replacement. The service I received from 145 customer care is very pathetic and disgusting, I spoke to almost 5 people or more for almost 3 days without anything. Until I told them to just cancel everything because their service is horrible. To my surprise now I they debited my account which I reversed. Now I receive statements that I owe them and account handed for collection. Send an email, they will investigate and until now, they have not done anything and it affected my credit rating, I can't take a contract anywhere.
This cell c is very bad it just needs to be closed down, is destroying our lives.

We had been a CellC fibre customer for about 6 years. In May 2021 during the COVID lockdown we decided to run our office from home. Instructions were given to Cell C to debit our company account in future all information was supplied and confirmation was received. At the end of April 2022 our internet went down .Cell C support we notified ( ticketCF002023 Siphelele Ntombela) was received but no response and no action. On phoning some days later I was told by the support contact our account was terminated ( no reason given all debit orders up to date) instructed them to reactivate. Still no action.
We therefore instructed them to terminate as of 30 april 2021 and a debit order was paid for the cancellation period despite no connection .We received a confirmation email from Thabang Letsie by return confirming the same and the account was up to date.
Early May we struggled to get Cell C to release our fibre line to Coolideas and it only happened with the intercession of our IT consultants a week into May 2021. To date our new ISP CoolIdeas have offered excellent support.
Question.How do Cell C Fibre retain clients with their complete lack of support to old established clients.?
CellC fibre now appeared to have a collection agency attempting to badger us about an unpaid account. My comment 'see you in court"

cell c if iwould give it 0 stars i would network services is terrible i wouldnt say the load shedding outages are the cause cell c has always been this terrible when it comes to network services i live in the middle of joburg cbd area but still, mtn is the best network service provider stay away from cell c as you have plenty of options to choose the best reliable network provider cell c just need to ease up when it comes to their price plans and focus on the real work they promised their consumers which is network services

The sales guys were great in getting me the devices I needed but once delivery was made I realized that both devices were faulty. I contacted them within the required period to collect the devices. They took a month to respond with a request for a collection Address but they never pitched. I sent emails and made calls without any success. I stopped the payment but they kept trying and payments went through. It's been few months down the line and they just ghosted me. The walk in shop said they don't take devices that were purchased online. I don't recommend anyone to use cell c services because this was a clear indication of unethical business practices and no customer care. It makes sense why it's not doing well as a business. Day light robbery if you ask me. Very unhappy.

Very disappointed with Cell c's service.
I went to Cell c Tygervalley store to open a new application for a contract on 22/09/2022. I handed in my ID and bank statement for Huawei Nova double deal. I was called by the consultant the next day that the application was approved, only when i reached the store, he presented Oppo brand to me and telling me that Huawei is not compatible with google. I asked him for a demo phone, he said that there isn't any in the store but he is personally using to newer version. He really pushed for that Oppo brand, other options I was asking for like A23 samsung, he told me no stock. He opened the box of one of the two phones, i took the phones and return them in the store as they were, in less than 2 hours, time to drive to my house and back, i asked for other option, however the consultant took the phones in, and advise that he will call me in 7 days to come back and then i can sign for other phones, he mentioned that "it is cell c policy, he can even call a manager to confirm that to me". Reference numberAgreement Number: 10310220923995471976
When i reached home, I sent a mail to fidele tabino
---------- Forwarded message ---------
From:
Subject: Your feedback for case number 2092600864

Good Day

Thank you for contacting TPHD

Kindly be advised we have received your request for the cancellation.

Please note that the customer needs to go to the CellC store direct for follow up on the cancellation.

Regards
Monky
CellC
Sep 26, 2022, 10:46 AM
to customerservice

Dear CellC Team,

I returned the 2 phones back to the store in Tygervalley center to the same service consultant who assisted me on the same day as they were not compatible with my house setup and also realized that they were not the quality I was looking for, unfortunately. The cellC consultant advised that the contract will be cancelled before he can offer us other telephone options.
Today on Monday, I am coming from the store and the same consultant advised us that we need to wait for 7 days, claiming that's CellC policy. I consider this email will serve as a cancellation for this contract as I didn't use the phones and am waiting for CellC to authorise the consultant for more desirable options.

I went twice to the store without any success, I even call their call center. Until in second week of October, i went to the store and the consultant advised that the matter was resolved and if i needed other phones, i could come in. With the sad experience, i didn't want anymore.
And only now i saw a debit order went through my bank account of R785,74. I went to the bank and reverse it, why do you want payment for something I don't have?, that is being dishonest. Please kindly stop that illegal debit order on my account.

Absolutely poor, I'm disgusted and frustrated as I have at two occasions received fraudulent contacts from Cell C. I followed all the necessary procedures and submitted the documentation in order for the contracts to be removed from KY account and canceled. After months of following up via telephone and emai repeating my story to every consultant the matter I told the case is still in progress. In the meantime I'm being billed and the amounts gets deducted from account. I honestly don't know where to anymore as they need to refund me and months later they are just taking my money. No feedback from them. Never will I make use of them ever again.

Last year in July, I gave notice to Cell C to end ****le stick contract. They read the e-mail, but did not cancel the contract. End of that month, I received an invoice. Again I contacted them, they said they will cancel, but did not. After that, books of communication has been going on between me and Cell C, but they do not credit the "arrear" amount as they are suppose to. They handed me over to attorneys, and I explained to them as well the whole useless situation. Yet, they keep calling me. And now my credit score is affected as I am ÄCCORDING TO CELL C 2 months in arrears with Cell C (WHICH I AM NOT!!!)

I don't want to even give the 1 star. In June 2022,they couldn't find my payment even though I have emailed them all of my bank statements on several occasions. Finally they did. I requested a cancelation and followed proper procedures only to later find out that my contract was never canceled. I tried again in August giving the 30days prior cancelation notice. My contract was officially canceled on 29 September 2022 but I am stilled being billed for instaments that I have fully paid off and a cancelation fee that I don't owe.
The service is terrible. The agents are rude with bad attitudes and they never solve the problem. I am still waiting for feedback since I refuse to pay money that I do not owe.