Avoid this company. I paid almost R40,000 in full for two tablets, and since then I have been unable to get any response. My calls go unanswered, my WhatsApp messages are ignored, and the office a... Toon meer
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Received my order, ordered a week ago, not really proportional with 5 days delivery but anyway I get the delivery. I can say it was quick because I get told if shipped from Hong Kong, a week is way b... Toon meer
Absolute poor service and they don't see to care about customer service. Made purchase via Layby and sent through payment and no response have to chase them in order just to get any response... and... Toon meer
Thus order is very much important to me. My work depends on, thank you you have delivered. Super happy, will see how the device performs
Bedrijfsgegevens
Geschreven door het bedrijf
CENAVA delivers rugged computing solutions for extreme environments, specializing in industrial-grade tablets, laptops, and smartphones. Founded in 2003, we combine durability (IP68/IP69K, MIL-STD-810H) with global reach, serving industries like logistics and defense. Trust Highlights: ✅ Certified Reliability: CE, FCC, ROHS, and explosion-proof compliance. ✅ Customer-Centric: Transparent shipping tracking and responsive support. ✅ Global Expertise: South African team with international standards. Your experience matters—share your review!
Contactgegevens
Spaces Menlyn Maine, 0181, Pretoria, Zuid-Afrika
- 0121411699
- support@cenava.co.za
- cenava.co.za
2,9
Gemiddeld
52 reviews
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Heeft 4% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Cenava is straight out thieves I placed…
Cenava is straight out thieves I placed my order and there were a bunch of excuses. Then they don't answer your phone calls and down the line I was Scammed out of R 15 k and still no product so be warned DONT BUY FROM CENAVA.
R Mostert
24 juli 2025
Review zonder uitnodiging
Antwoord van Cenava
I hope this message finds you well. The review you posted regarding your experience with our services to you, we're reach out to address your concerns.
First and foremost, we want to sincerely apologize for any inconvenience or dissatisfaction you may have encountered. Your feedback is incredibly valuable to us, and we take all customer experiences seriously, especially when they indicate that we have not met expectations.
To better understand the specific issues you faced, I would appreciate if you could provide more details about your experience. This information will enable us to investigate the matter thoroughly and take the necessary steps to improve. Our goal is always to ensure every customer leaves satisfied and confident in choosing us.
Please know that we are committed to resolving this situation to your satisfaction. If there is anything we can do—whether it be a refund, replacement, or another form of compensation—please let us know. Your trust means a great deal to us, and we want to make things right.
Thank you for bringing this to our attention. We look forward to your response and the opportunity to turn your experience around.
They never deliver. There is no stock.
Cenava lied about having local stock of a phone I was interested in. After payment, they went silent and did not give updates of the order for days. Calls went unanswered until I threatened over email to get refund. They then lied three times about delivery date. I eventually demanded refund. They threatened to take 20% of payment as holding fee. I had to do charge back with my bank to get full refund. Please avoid this business, no matter how attractive their product prices look.
1 juli 2025
Review zonder uitnodiging
Antwoord van Cenava
Dear Valued Customer,
We are writing to inform you that the item you recently ordered was currently sold out. We are awaiting the arrival of new stock and are working diligently to replenish our inventory as quickly as possible.
We sincerely apologize if your order was placed during this out-of-stock period. We understand how disappointing this can be and appreciate your patience and understanding as we resolve this matter.
Please rest assured that we will notify you as soon as the item becomes available again. Should you have any questions or require further assistance, do not hesitate to contact our customer service team.
No feedback on order - pathetic customer service,
Been waiting for over 10 days for feedback on my order.
Advertised as in-stock - only to be told no stock - please wait 3 days.
Still waiting and no response from Cenava.
17 juni 2025
Review zonder uitnodiging
Antwoord van Cenava
We are pleased to inform you that your recent order has been successfully delivered. We sincerely hope that the product met your expectations and that you are fully satisfied with your purchase.
At Cenava, we highly value the feedback of our customers, as it helps us improve our services and better serve you in the future. We would greatly appreciate it if you could take a few moments to write an honest review of your experience with both the product and our service.
Your candid opinion is important to us and will assist other customers in making informed decisions. Please feel free to include any comments or suggestions you may have.
Thank you very much for choosing Cenava. We look forward to hearing from you soon.
Great prices 😁
Great prices 😁, offered a nice discount for my 3 ulefone armor 24.
10 april 2025
Review zonder uitnodiging
Antwoord van Cenava
Dear Hamilton
I hope this message finds you well.
We would like to extend our sincere gratitude for taking the time to provide a positive and honest review regarding your experience with us. Your thoughtful feedback is greatly appreciated and serves as a valuable endorsement of our commitment to delivering exceptional service.
At CENAVA we strive to exceed our customers’ expectations and to maintain the highest standards in all aspects of our operations. Your kind words affirm that our efforts are resonating with those we serve, which motivates us to continue improving and delivering outstanding results.
Thank you once again for your trust and support. Should you have any further comments, questions, or if you require assistance in the future, please do not hesitate to reach out. We look forward to the opportunity to serve you again.
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