CET Reviews 4.317

Easy process and helpful and experienced engineer-great service

Friendly and helpful technician.

CET were arranged by my insurance company and I was really impressed with the speed of the service. The plumber arrived in under two hours and sorted the problem within 15 minutes. He was professional, efficient and got everything working again quickly. Would definitely recommend.

The locksmith was very courteous and professional. Job was completed swiftly.

Shane was great, identified the problem and fixed it

Excellent response time to a leaking joint/ valve leaking from upstairs to kitchen

Quick response. Fixed the leak in radiator. Polite and friendly plumber.

My boiler broke down 10 days ago. An engineer came two days later. Since then it has been a catalogue of errors and endless apologies. They have not contacted me ONCE in all this time, even though they promise to each time I call. My case has been 'escalated' that many times I've lost count - and still no response. Have now given them an ultimatum: sort it or we're off to court.

Great service from CET. They quickly checked my cover, arranged the right contractor, kept me updated by text and phone with timings, and even followed up after the repair to make sure everything was completed properly. Ross the plumber was excellent friendly, professional, and sorted the issue quickly. Highly recommend.

We would never recommend CET Structures LTD.

Our boiler broke down 5 days ago, and CET sent an engineer within the hour. We were charged a £220 call-out fee for what should have been a simple one-hour repair. We also have home emergency cover, so we expected the issue to be resolved quickly.

The problem was apparently just a gas valve that needed replacing. However, the contractor stayed for only 2–3 minutes before leaving, and since then we have had no proper update or repair.

We have been calling CET every single day, often 4–5 times a day, and every time we are told, “We will call you back.” No one ever does. They also keep saying they cannot get hold of the contractor.

Another day passes with no heating or proper communication. This morning we called again and received exactly the same response.

At this point, we honestly want a refund. We could have hired a local engineer and had the boiler fixed much faster and for far less money.

We will also be contacting Trading Standards regarding this experience.

Based on our experience, we would strongly advise people to avoid CET and be cautious with home emergency cover policies, as there always seems to be a catch.

Update: Just now at 8:00am (14/05/2026) received message saying -
"Thak you for your home emergency job 1186485 has now been completed." What a joke CET.

Bad communication , not informing plumber what was required so arrived at the emergency job with no information . A plumber couldn’t fix the leak ! Leaving vulnerable adults 4 days without water and heating in winter ! Shocking customer service . We later found out it was a basic repair and could have been fixed in one day ! Plumber wasn’t knowledgable enough to fix the leak . They had to send another . Still no communication from CET about our complaint since March 2026 ! Ref no 501338669

Very nice Engineer who came promptly and sorted our problem out quickly. We were told at the outset what he was going to do and what he had done. Everything was clearly explained and we were advised as to how to proceed in the near future.

From the moment I first put my request in I received a phone call asking about the issue I had and they told me what happens next.I received the text for the timings and the engineer arrived within the time I was text.The engineer looked at the problem got his tools and fixed it.

Good service turned up on time on a Sunday.
Done a good job stopping the leak. Thank you,

Have cover for home emergency from my current account. We’ve had to use them twice recently for 2 different issues. Both times response times were excellent and work completed quickly and efficiently. Comms are good once you make a call and log an issue

Excellent service from a rapid start to a clean finish. Professional and trustworthy the engineer was a customer service champion. Will happily use again and can highly recommend.

Excellent service very quick response time. The engineer arrived when they said he would and was very polite and helpful

Excellent service, and left everything tidy, thank you so much

Very happy with the service CET provided. Came out same day to fix an escape of water that had come from kitchen radiator and had flooded my kitchen. Fixed leak and plumber was extremely polite and friendly. Would recommend the services of CET.