CET Reviews 4.317

Prompt response and engineer personable. Did a good job.

Very quick response to my boiler leak emergency. The engineer was very thorough and returned twice more with further spare parts to ensure that my boiler was fully working.

I can't praise CET and their staff and contractors enough. They were courteous, sympathetic and efficient throughout my claim. I Must make special of their appointed technician, Chris Robson. Throughout the numerous visits to our property he went above and beyond our expectations. He was always on time, and genuinely cared and made sure he solved our problems. Brilliant service. I would recommend Direct Line, CET, Centego and, in particular, Centego's Chris Robson without hesitation.

The service and communication were excellent.
The boiler problem was rectified within the working day and I was kept informed by phone and text of what would happen and when.

The call handler was polite had engineer out the same day, he was very friendly was such an easy process.

I had quite a bad leak with water pouring through my kitchen ceiling and down the walls. I phoned cet and they were very helpful, and sorted out a plumber to come to my property within a couple of hours.

HE-1172429
Absolutely terrible! These were used as part of my Privilege home insurance as home emergencies. I had a leak coming through my kitchen ceiling. I telephoned and they said they would assign a plumber - the plumber (after several hours) turned up - in the mean time, I had already had a phone call saying they couldn't get into the house - this turns out they had gone to wrong house. The plumber they assigned stayed in the house for 7 minutes and stated that the problem was a seal on the bath, and there was nothing they could do. This was questioned several times - with the promise of another plumber to come out as a second opinion - that second opinion never came. I rang my insurance and asked for any type of report or what to do as the leak continued. I was sent from CET a report and a set of pictures of the work that was done - the pictures were of an electrical plug in someone else's house! The leak continued and although I continued to try and get some help - nothing came. On Saturday 2nd May - my kitchen ceiling fell through, because of the damage the water had done. I insisted a plumber come out and this one found the first plumbers were completely incorrect and the issue was a pipe from the toilet- it took just 20 minutes to fix. I now have a massive hole in my ceiling, the stress it has caused and having to try and get it fixed is massive. I raised a complaint with CET and Privilege - I phoned today to get more info and was totally fobbed off- the call handler was rude, obnoxious, kept interupting - no care whatsoever for what had happened. As in their words "this is just your opinion, we decide what happens". It's clear if they their first plumbers had done their job none of this would have happened- if they had sent a second opinion when they said they would none of this would have happened - the ceiling company who came put said it was clear the damage was water damage, the second plumber who came out said the first plumbers should hgave nown it was not the bath or shower as the leak was on the wrong side of the ceiling. There has been cover up after cover up in order to get away from their mistakes. I suggest you steer well clear of this company.

7th May - A loss adjuster visited today and found the insurance company liable and has made enquiries as to whether I should pay the £550 excess for the ceiling to be repaired - the loss adjuster and even Privilege themselves both agree that the excess should be covered by CET because they caused it. We will see how they try to justify any of their actions despite a mountain of evidence against them. If I am not 100% satisfied with their complaint "investigation" then I have my evidence and the Ombudsman standing by. I should not be 1p out of pocket because of the litany of mistakes this cfompany have made - and if I have to go further and then have to claim for stress, not being able to use bath or shower in my own home - I will

Engineer was very polite. Covered his shoes when he came in.
He explained what the problem was and got my boiler working again.

Excellent customer service. Engineers were very helpful and professional

The emergency situation was dealt with promptly and efficiently and resolved our problem

Incredibly helpful and issue was resolved quickly. I would highly recommend.

Great service sorted my blocked drain quickly and with great courtesy

The engineer was quick to rectify the blocked drain with rodding and jetting.
Useful to check what connection pipes were inside the manholes for future reference

Quick response. We were kept informed when they were going to be later than expected. Really friendly and professional plumbers who did a good job. Got a call after to check everything was sorted.

9 hours after reporting issue a tradesman attended. While the tradesman (a well known local company)was very good, the lack of knowledge from some support team members was unacceptable. I spoke to several people, being passed from pillar to post, given two wrong contact numbers until I finally got transferred to Pav who was the only one who knew his job and the processes required for my claim.

There is a distinct lack of urgency. We were left with dangerous electrics which we’ve had to sort out ourselves. React tried up claim they left a voicemail however this is not correct. They are unable to attend for over a week and this is a concern.

Excellent customer service.

The engineer came quickly, did an excellent job, was very friendly.

Made sure everything was working before he left.

Gentleman could not make me feel better about the situation was so lovely and nothing a bother, made a very upset 28 year old about the state of her house feel better. Fixed his issues in minute. He je an assort to your team

I was pleased with the quick response to my boiler problem. I reported the problem in the morning and I got an engineer appointment late afternoon. The engineer by the name of Baz was polite and helpful.He set the hot 🔥 water temperature according to what I like. I am totally happy with the service.☆☆☆☆☆

Very professional and timely. Resolved my fault very quickly with the minimum of disruption. The engineer was very good.

The home insurance company quickly sent out the guy to fix the issue with the sink. He was very quick and easy to get on with. Plus he was very tidy in his work