CET Reviews 4.317

Speedy and efficient

excellent service. They turned up within an hour fix the problem and explained how to avoid it in the future. Very satisfied, thank you.

They are very good. Fast response, take care of problems with my property, dealing directly with tenants. Not like other home emergency company who are quick to take money but when it comes to providing services they ask thousand questions. If they offer home emergency only I would use them for all my properties

The quick response and action

An excellent service very nice and knowledgeable gas engineer .

Engineer sent around to our house on the same day and fixed within the hour.

CET were very good from the first call. They dealt with my home emergency (blocked drain) quickly and efficiently. The engineer arrived promptly and did an excellent job. No more blocked drain! Well done.

I recently had the pleasure of having a plumber from ECT . I couldn't be more satisfied with the service provided. Every thing was handled professionally and efficiently. He arrived on time, and quickly diagnosed the issue. The quality of the work was excellent. He made sure the area left clean. I would highly recommend him I found him to be very skilful. Thank you.

Had an emergency drainage issue and contacted CET through their emergency number. Lady talked me through the process and engineer was booked for same day. Engineers rang me when on his way, and later blockage was cleared.

What a top guy! Proper lovely contractor came out and sorted our drain no problem. Good communication before too with a text to say when someone would arrive. Highly recommend.

Absolute shambles. My Nationwide/RSA emergency cover sent a CET engineer who lied through his teeth. He claimed he was fixing a part, then told CET my system was full of sludge—despite never even taking a water sample. CET then refused the claim, demanding £550 for a 'Power flush.' My boiler was just serviced in January and confirmed to be spotless by an independent pro. Because the CET engineer slapped a 'Do Not Use' notice on it, I had to spend £2.7k on a new boiler and as my insurance policy doesn't cover this I am out of pocket. I've escalated this to the underwriters (RSA). Avoid CET at all costs; they’ll find any excuse to dodge a claim.

Good prompt call out and job fixed very happy

Very polite engineer explained very thing clearly
Checked everything throughly
Quick service from home protect
Arrived on time

Excellent service 10 /10.

We have Allianz Home Emergency Cover via MBNA and we reported that we had a slight leak on a valve going into the heating pump, at this stage we still had hot water and a working central heating system. This was passed on to CET and they arranged for an engineer to come out who then assessed the leak and ordered the required replacement valve part. He returned to fit this part 3 days later at 9:30pm on a Friday night. In trying to do the repair he split our hot water copper cylinder where a pipe entered it. We now have no hot water or heating as he has had to cap off various pipes to this cylinder to stop it leaking when we turned the stop tap back on. This was so at least we could have some cold water and flush the toilets. Both the company CET and Allianz now don’t want to accept any liability for what one of their employees has done and said it is down to fair wear and tear on the copper cylinder, which was working fine before even with our initial slight leak.

Quick response to my emergency plumbing problem which was sorted out by a friendly, efficient engineer. The initial telephone contact was good too.

Prompt and efficient
Polite and helpful
Rapid diagnosis

Fantastic service ...By 2 lovely guys who were polite and very professional.
Left everything clean and tidy.
Really cannot rate them enough. Went over and above their duties.

Arrived promptly on times indicated, found the fault quickly and fixed the problem, friendly, helpful guy.

I’m very happy with your engineer he was polite and very knowledgeable ide recommend him