CET Reviews 4.317

Engineer who attended was fantastic. Turned up at allotted time slot. kept us informed was polite and listened to us. He then carried out the repair ensuring the job was finished before he left. even though it was the end of his shift and he had to stay longer.
when i called customer services the call handler was lovely and assisted in every way she could.
Overall a very positive experience.

Thank you

Absolutely terrible service. Got a blocked sewer which their contractor only partially resolved on Thursday evening, meaning by Saturday afternoon we had an overflowing chamber cover on the patio. Was promised an engineer visit by 10pm Saturday only for them to be a no-show. Phoned them at 10pm only to be told that the contractor had cancelled at 8pm, but nobody had seen fit to contact me. I was then told nobody could come out now as it was dark! After pressing them I was promised an escalation, but then received a text to say a contractor would be on site some time between 8am and 5pm on Sunday. Not my idea of "escalation". Chased first thing on Sunday morning to learn that "escalation" was actually just give the contractor who'd let us down last night a second chance, and that if I wanted CET to try a different contractor the issue starts over, meaning I could very well then be waiting until Monday. Apparently no way of even checking whether another contractor could respond quicker without gambling away your existing slot - even though, as I learned last night, the slot is still not a commitment. Definitely not my idea of "escalation". Asked the agent at least 5 times whether in my position she would feel like she was getting acceptable service. She refused to answer every time, which speaks for itself.

Great job done by the engineer who unblocked our drains and got the bathroom back working. I was kept informed by very competent and polite staff who also understood and empathised with the problem we were facing. Thank you.

The engineer who came out was very helpful and thorough. He fixed our lighting circuit.

I am now living in an inhabitable home due to the workmen ship of this company I have no USABLE toilet in my home I will contacting environmental health trading standards and the ombudsman as soon as they open Monday morning I’m disabled and vunerable and need a toilet desperately but I will not sign a disclaimer after the plumber siliconed my toilet to the wall and it’s on tiles just I. Case all tiles come of the wall thankyou in advance for poor quality of workmanship

They responded very quickly and efficiently. The problem was sorted out with minimum disruption. Would recommend CET to anyone.

The engineer was polite, friendly and did a great job in sorting the drain out.

I can only tell you that CET provided an efficient and timely service. I was impressed by the speed of response and the professionalism of the engineer who attended our emergency. Thank you

Good service, quick repairs, and good communication.

Call centre staff were helpful. But I was left chasing. This seemed to have been the fault of the contractor. But CET could have chased more . We had no heating and hot water for 4 days. The contactor had to order parts but they should have suppliers that have a better supply of parts.

Fantastic experience. Good communication and job well done for plumbing and pest control - both managed well with competent workmen (hopefully, as only time will tell).

Emergency plumbing service was fast, efficient and fixed at first visit. Ross was super knowledgable and a great credit to his company and Direct Line.

Philip was very professional and knew exactly what was wrong with the boiler. He fixed what he could straight away and explained what was wrong with the boiler. He then ordered the parts and fixed the boiler in 2nd visit. Very happy with the service.

The representative was efficient kept me up to date with the progress of the repair.then dealt with the leak promptly

My boiler is not fixed over 15 days now. After so many phone call engineer came on 16th March and within an hour a boiler stopped working. Called centre again go booked on 17th March and no show from engineer after calling again to call centre (no courtesy of customer of inform me) they said appointment is now moved to next day. 16 days to fix emergency and still counting. Terrible terrible subcontractors from swinton home insurance

They dealt with my issue very quickly and efficiently. The engineer was very good and thoroughly done the repair

Plumber was prompt. Polite and knowledgeable. Explained everything and fixed the issue promptly. Would highly recommend.

Very understanding representative to whom I spoke on the phone today.
Very swift to send out an engineer to deal with the issue at my home.
A very swift resolve of the situation by the visiting engineer today.

The engineer sent out to search for aa watee leak in my place is very efficient, helpful and knowledgeable.

Excellent service and efficient booking. Turned up super quick and did the job!