CET Reviews 4.317

Good quality service

Plumber came out, just looked up at ceiling, pipes visible as ceiling crashed down night before. he did not fix the leak as a family member had fixed the leak by buying part from screwfix. However for safety I needed a professional to check it. Plumber did not climb on a ladder or check pipes, he took photographs, in all, 5 mins in the property and advised he would pass his findings on. He made sure we had water running. Three stars are because he did not physically fix anything or touch pipes etc.. we thought he would climb on a ladder and take a closer look as a professional. He was polite.

We had an emergency as all our sockets and lights failed this morning. I tried the trip switches but nothing worked. I called Direct Line Home Emergency, my insurance company, they sent an electrician out, he was here within an hour. After extensive testing the fault appears to be our shower. We are waiting for the manufacturer to come and check it. I also received a follow up call to check we are ok.
I cannot fault the service received, shame they couldn't fix the problem, I fear the next step will not be so positive!!

Really pleased we woke up in a panic but after speaking to our insurance company we were assured this would get sorted. The plumber was very pleasant and got everything sorted for us.

Excellent service from the engineer, was on time extremely polite and very professional. He sorted the problem out quickly and also cleaned up after himself.
Would definitely recommend.

Excellent service. Engineer arrived within the hour. Boiler problem sorted. Now better than ever, cannot fault. Helpline lady very helpful, knew exactly what I was trying to explain. All round great service. Thank you.

After waiting for an hour and a half for someone to contact me re sorting out a home leak. They rang back to say they couldn't find a plumber for my area and told me to find my own. Not sure why I have been paying for home emergency insurance as essentially I have been left to sort it myself.

Quick response

The engineer was very helpful and did all he could to solve the issue.

The team kept me well informed about the timing of their visit. They went ‘above and beyond’ to help me as my wife is seriously ill and recovering from major surgery. A first intervention failed to fix the problem but they had someone back with me first thing the next day, no quibbles.

In our mid 80'and water coming out of emersion heater .call was answered very professionally. Communication whilst waiting excellant.Engineer very polite and knowledgeable...we were assured at all times that they were acting in our best interest..Well done

Excellent and quick response to a major leak in the bathroom. The CET engineer arrived less than 2 hours of the first call to insurers and promptly sorted out the issue. Very professional. Thank you.

Friendly and informative. Very experienced and helpful. Came out on same day as phoned (Sunday).

Quick, efficient, friendly.
Excellent help and fixed the problem!

Very professional and helpful

So far, excellent staff members and electricians. Prompt response, Polite and extremely professional,

Steven was amazing. So friendly and I believe went the extra mile to fix my drainage problem. He worked very hard and I’m so grateful!!

Plumber arrived promptly. Work carried out quickly and efficiently.
Couldn't have been better.

Called on Wednesday and they came out 0930 Thursday . The operative who attended was very knowledgeable and despite having to source a new hose (70
Mile round trip ) the job was completed by early afternoon .
We were kept informed throughout.

I had to make a claim for a blocked drain that was overflowing on to my patio and I couldn’t fix it myself.

My call was dealt with quickly and politely with no quibbling as to whether it was covered under my policy or not. This has been a problem in the past for me with other providers.

An Engineer was assigned really quickly which exceeded my expectations and the communications were great throughout.

The Engineer who came was friendly, polite and skilled. He sorted the problem out very quickly and thoroughly.

All in all, I could not fault my experience of making a claim and so can highly recommend the company.