I buy a personalised calendar every year for a family Christmas present. Christmas 2025, I order the calendar, spending a considerable amount of time choosing pictures for the next 12 months. When the... Toon meer
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Lees wat reviewers zeggen
I've been using CEWE for many years and even though their prices have increased significantly, I have stuck with them because of the quality of the books. I do wish they would bring back discount offe... Toon meer
I made photo books for the children leaving our national school to go to secondary as a reminder of their national school days and they turned out beautifully. I am very pleased with the quality and... Toon meer
I recently created a boxed Wedding Album gift for my niece. CEWE album was top class, the quality, service & price was beyond my expectations. I loved all the choices of design, colour, print etc whic... Toon meer
Bedrijfsgegevens
Over CEWE
Geschreven door het bedrijf
As Europe's leading photo printing company, we're passionate about turning your most precious photographs into beautiful, high-quality printed pieces.
Our lab utilises the most advanced techniques, combining years of in-house experience with photographer-approved print processes and materials to create the premium CEWE PHOTOBOOK, Wall Art, Calendars and more.
Home to the award-winning CEWE PHOTOBOOK, which transforms your images into a stunning storybook of memories.
Contactgegevens
Verenigd Koninkrijk
- 0330 912 2113
- info@cewe.ie
- cewe.ie
4,3
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 55% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Very easy to create a book
Very easy to create a book, great intuitive templates that are fully customisable.
Quick turn around, and beautiful finished product.
4 oktober 2025
Damaged frame
The print was done well, but unfortunetly the frame was damaged during transit as the picture wasnt wrapped in bubble wrap, just in cadboard and zipties. I emailed CEWE and sent pictures but no one replied to my complaint. For this reason, i would not recommend.
Edit: I have forwarded the email and pictures again as requested, still no reply. Amazing your "customer care team" can reply to negative reviews on trustpilot but not to emails.
3 oktober 2025
Antwoord van CEWE
Niamh
We are very sorry to hear that you were not satisfied with your order.
We want to sincerely apologise for any damage caused to your order. We have looked into the matter, and unfortunately, we are unable to find any correspondence with our customer service team regarding this issue.
We strongly recommend reaching out to our customer service team directly. Your satisfaction is our top priority, and we are committed to resolving any issues in your favour to ensure you are completely happy with your purchase.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 00 44 330 912 2113
Email: info@cewe.ie
Or Live Chat
Kind Regards,
Mya
Customer Service Support.
Picture was cut.
I ordered about 100 photos and many of those were cut out of the picture that wasn’t nice.it’s kind they put zoom on the picture and then printed it.
1 oktober 2025
Antwoord van CEWE
Edilaine Figueiredo Vaz
We are very sorry to hear that you were not completely satisfied with your order.
We want to sincerely apologise for any errors related to your order. We have looked into the matter, and unfortunately, we are unable to find any correspondence with our customer service team regarding this issue.
We strongly recommend reaching out to our customer service team directly. Your satisfaction is our top priority, and we are committed to resolving any issues in your favour to ensure you are completely happy with your purchase.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 00 44 330 912 2113
Email: info@cewe.ie
Or Live Chat
Kind Regards,
Mya
Customer Service Support.
A beautiful personalised phone case.
My order was excellent and done to perfection, a beautiful phone case. Delivery took longer than expected but worth the wait. Will definitely shop again.
26 september 2025
1st experience was great, 2nd not so good...
The photobook I made was great and easy to do. The pictures looked slightly darker on the finished product than the originals. I went to make another one, as the first one was so easy to do and that's where the problems started!
It will only allow me to go back so far on my photos so I can't upload all the ones I wanted. I then created a separate folder in Google photos of the pictures I wanted to upload and tried that. It didn't work. After trying that a few times, I uploaded them in smaller batches which seemed to work but when it brought he back to the layout section, none of the pictures were showing. I've spent about 2 hours trying this multiple times and in the end I just gave up as I was getting no where. It's a pity as the first book I made was very easy to do. I've uninstalled the app, rebooted my phone etc but it's not made any difference.
19 september 2025
Antwoord van CEWE
Wendy,
Thank you for taking the time to share your experience with us. We are very sorry to hear that you do not plan to use our service again. It is always disappointing to know that a customer has had such a frustrating experience after initially enjoying their first project with us.
If you ever decide to give us another try, we would highly recommend reaching out to our customer care team before you begin, as we could investigate and work to resolve any technical issues you may encounter. We want all of our customers to be able to create their products easily and successfully, and our team would do everything possible to assist you.
We are pleased to hear that your first photobook was great and easy to make, and we regret that your second attempt was affected by upload and app difficulties. Your feedback is valuable and will be shared with our technical team so we can look into the problems you experienced.
Thank you again for sharing your thoughts, and we hope that in the future we may have the opportunity to restore your confidence in our service.
Kind Regards,
Mya
Customer Service Support.
Memory Calendar
I am very happy with the calendar. Quality good and faster than expected delivery.
11 september 2025
The quality of the photograph i…
The quality of the photograph i received from your Company was totally unacceptable.
As well as that the efforts I have made to resolve the issues have been dragging on and on and still I have not got it resolved.
I have paid €31.99cent for tje photograph and I have nothing to show for it.
9 september 2025
Antwoord van CEWE
Mr Christy Cronin,
We are sorry to hear that you were not completely satisfied with your order.
I have looked into this for you and can see that you ordered an image in a large poster format. The image was stretched significantly and printed with poor quality. You kindly provided a photo of how it appeared in the software before ordering, and this clearly shows a large warning triangle indicating that the quality was very poor and would not look good when printed at such a large scale.
Regardless, we investigated this with our production team and reprinted the poster with the automatic image correction turned off to see if this would help. Unfortunately, the quality became even worse with the reprint. We contacted you on 02.10.25 to inform you that we were investigating, and again on 06.10.25 to explain how poor the reprint quality was. We offered to cancel the reprint and refund your order in full, as there is nothing further we can do to improve this. We also suggested selecting a different photo or choosing a much smaller poster size.
We have not yet received a response from you. Please reach out at your earliest convenience to let us know if you would like us to proceed with this action.
Kind Regards,
Mya
Customer Service Support.
Feedback on Album Print Quality
I really liked the album, especially because of how easy it was to design it on the website, the wide variety of models and sizes available, and the punctual delivery. However, I was quite disappointed with the print quality.
When using the editor, it showed me the limit of how much I could enlarge the images. My photos were taken by a professional photographer and are in high resolution. While creating the album, I followed the guidelines to ensure the photos would remain sharp. Still, in the final product, including the cover, which was particularly disappointing, the print quality was not as expected, as the pixel grid is visible on the photos.
Had I known this would happen, I would have ordered a smaller album with higher print quality instead. I would like to know what can be done about this issue.
That said, I really enjoyed using the website and do intend to create more albums in the future, being more mindful of the print quality.
7 september 2025
Antwoord van CEWE
Fabiane Delgado Tavares,
We are sorry to hear that you were not completely satisfied with your order.
I have reviewed the correspondence and can see that you have been in contact with our team, who are currently awaiting the return of the photobook so that we can fully investigate and rectify this for you. Of course, we do not want you to have a product that you are not 100% happy with, and we will do our best to resolve this for you.
Thank you for taking the time to share your feedback with us, as it is always appreciated and helps us improve our service.
Kind Regards,
Mya
Customer Service Support
Disappointing outcome but good service
Unfortunately, my initial experience wasn't good, but the support team were very good in dealing with it.
My print was held up and not collected by the courier, so I had to chase up on it after the due date. It was sent out promptly, but I had already missed the reason I ordered it. The black and white print had a green hue to it, but we have identified that the AIO feature may have caused that, so it should be turned off for B&W. It was also cropped, so requires 3mm bleed (which wasn't evident from the ordering process and was a further disappointment).
The support team did resolve all the issues well, so I may try them again in the future.
4 september 2025
Antwoord van CEWE
Norman,
We are sorry to hear about the issues you experienced with this order and appreciate you taking the time to share your feedback. While situations like this are not ideal, we are pleased to know that our team was able to work with you to resolve them, as we always want our customers to feel 100% satisfied with the end result.
Thank you once again for sharing your feedback, and we hope we have the opportunity to serve you better in the future.
Kind Regards,
Mya
Customer Service Support
Loved my albums when they arrived
Loved my albums when they arrived. Beautiful quality paper in both versions that I ordered. The process was easy to navigate and editing and arranging the photos was well explained and simple to use. Very happy and will use Cewe again.
17 augustus 2025
Photobook and app
The application to create the photobook crashed on me couple times, but I was working with around 200+ graphic so that could be it. It was resolved within days, Customer Support was easy to reach and helpful. The photobook turned out amazing, wonderful quality!
21 juni 2025
Something wrong with my cards as I The gap between the picture and the edge of the card is not the same width, so I can't try selling them.
Something wrong with my cards as ordered. The gap between the painting and the edge of the card’s not the same width, so I can't try selling it.
Thank you
3 augustus 2025
Convenient and straightforward.
It's very convenient to be able to create a book at your leisure, with no deadline, once you've got the software on your computer. The system is easy to use and the product of good quality. The printing doesn't take too long.
26 juli 2025
Fast delivery Failure
I could choose 2 possible dates, standard shipping and fast shipping. I trusted fast shipping, paid extra, and parcel arrived after the standard shipping date.
Disappointing
25 juli 2025
Antwoord van CEWE
Josip Peic,
Please accept our apologies that your order was delayed. I have reviewed this and as an apology for the delay we have processed a refund of your express fees and postage charge. Please allow up to 5 to 7 working days for the refund to appear in your account.
I understand how inconvenient and frustrating this delay must have been, particularly if you were relying on the order arriving on time, and I am very sorry that we fell short on this occasion.
We are reviewing our processes to help reduce the likelihood of this happening again and to improve our service going forward. Thank you for your patience and for bringing this to our attention.
Kind Regards,
Mya
Customer Service Support.
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