Charles & Ivy Reviews 

First class delivery from Anthony & Daz

Order received today as advised. Anthony & Daz, the delivery drivers kept me informed of delivery time and were very polite and helpful on arrival. Both made sure the item delivered was as ordered and checked that the item I had previously ordered incorrectly was taken away. These gentlemen are a credit to your company and it was a pleasure dealing with them. My whole experience has been impressive. I would not hesitate in dealing with your company again. Thank you MAT

Anthony and Daz, great service provided thanks so much for the delivery

From the first concert with ordering my heritage fence over the phone the lady that took my order was very helpful and happy you kept me informed every step of the way I will have
no trouble of recording you to anyone who asks about my new fence. And the men who delivered it were fantastic thanks Gary and James.

Delivered correct item on time, even told me when they were close so I could be in

James was very helpful and friendly. Easy delivery thank you.

Gary was excellent with the delivery.
First class, polite and friendly!

Hudson Dark Oak Composite Fence

If you want a good product, good customer service and don’t want to replace materials after a few months because of defects at your own cost, then I suggest you go somewhere else.

‘Oversold’ the posts I originally paid for. Alternative given.
Free upgrade post caps as advertised didn’t arrive, I chased and eventually got them despite reluctance.
Fence stained and severely faded after 3 months.
C&I eventually admitted in writing that the product was defective.
Replacement materials offered but refitting cost was rejected by C&I. (£200.)
Replacement materials arrived with one panel arriving damaged. C&I took 20 days to respond and advised that the damaged board shouldn’t be a problem.
The product looks no better than previous.
Poor customer service, typically taking a week + to respond and when advice is given, it’s not helpful and clearly aimed at C&I having to do nothing to resolve issues.
Poor products, defective in this case despite the hefty price tag.
I’m now out of pocket for having to reinstall products that C&I admit are defective.
Think twice.

Horrendous service. Been on hold for an hour today. Product 6 months over due. Last email said October then get an email today saying November.

They won’t refund me either. Charles and Ivy, if you are Reading, please consider refunding me.

I feel very sorry for the potential hundreds of other people in same situation

Driver Mark was very pleasant and helpful

The lead in time was a bit longer than expected but the staff were great to deal with. Anthony and Daz did a great job delivering it to our yard.

Just received my order, big thanks to Maria in customer service she was very helpful!

Good experience of delivery - advance warning, helpful with delivery location

Well done Anthony and Daz

Shocking company. ordered 3 items. Two arrived damaged and the other was the incorrect item. Replaced the incorrect item with another incorrect item.Still waiting for money back and its way passed the agreed time so I am taking further action.

Really happy with my order, it looks amazing!!! Everything went smoothly thanks to Maria. Definitely recommend.

Very happy with the product, delivery was great, Anthony phoned ahead and made sure it was left in a secure place.

Long lead times, customer service non existent no one answers phone or emails, finally arrives without hold down brackets so cannot be installed poor service all round

Driver and delivery were fine.
Delay getting to this point was poor and way beyond what the C&I website/ order confirmation promised.
There's a chip out of one of the screens which i only saw after i unwrapped it.

James and Mike B were very helpful with the delivery of my gates 👍