Charles & Ivy Reviews 

Customer service is a absolute shambles, no respect for customers who are paying £1000s for products that are not fit for service
I have received a faulty gate costing over £2000 and weeks later still have no response from them

Great experience. Kept informed all the way through. Delivery by Mark was great- very punctual and helpful. Always a very professional experience with Charles and Ivy.

Charles and Ivy provided excellent service dealing with our order and accommodating to our delivery date.
The driver Daz, who delivered and stacked our fencing was extremely helpful, polite and efficient.
I can highly recommend service that we received from the company and driver for stacking neatly.
Thank you for an excellent service all round

Mr and Mrs Murphy

Great customer service
Shannon went above and beyond to get my order delivered as quick as possible
Would highly recommend asking for Shannon

I wasn’t sure on the size mirror I needed. After speaking to Louise on customer services she has helped the process and is changing this for me. Thanks again, wonderful customer service x

Anthony braved the rain and delivered my fence panels and posts on time as scheduled.
He was courteous and careful handling the panels. He gave me information about the products as fixing kits are to be posted to me directly.

Delivery was made early evening by Steve and Pablo who were courteous and pleasant, unfortunately after looking at items delivered I have found a crack in one of the panels. I have emailed sales and am awaiting a response.

Excellent company to do business with the product I have a fence is brilliant. Looks really good and the customer service has been 2nd to none. Well done.

Good arrived before the scheduled time. Very polite and helpful driver.
Thank you

Delivery on time by the friendly Anthony.

Current experience is with Georgia from customer service.
My chosen product colour is currently out of stock awaiting a new consignment scheduled for the end of month. So a delay in the promised delivery.
However Georgia checked the expected restock and arranged a scheduled pre delivery slot to suit. If the product s equally good a further review will follow. Excellent customer service so far.

Initially, I was totally unable to contact C&I through phone, e mail or messenger.
However, once I did my order was despatched within 7 days.
Anthony, the delivery driver kept me completely up to date regarding delivery & arrived exactly on time - he was extremely friendly & helpful

Great friendly service. Carried water feature into shed for me.

Outstanding Delivery Service and Product Quality
After experiencing problems with other suppliers delivering damaged products, we were genuinely impressed with the service from Charles & Ivy.

Our wall panels arrived in perfect condition thanks to their dedicated delivery service. The panels were transported in a properly racked delivery van, which clearly showed the care taken to protect the product during transit. It was a refreshing change compared to some of our previous experiences with other suppliers.

A special mention must go to Mark, the delivery driver, who was excellent from start to finish. He was friendly, helpful, and clearly took great pride in ensuring the delivery went smoothly.

The combination of a high-quality product, excellent logistics, and first-class customer service has made Charles & Ivy stand out from the competition. We wouldn't hesitate to order from them again and would highly recommend them to anyone looking for wall panels.

Thank you, Charles & Ivy

Excellent service. I absolutely love my decorative screens. Thank you for the fantastic delivery service from Anthony he was very courteous & professional

First class experience . Anthony who delivered the panels was very friendly , polite and efficient, thankyou so much

Terrible customer service. Takes 30 mins to get through to customer services every time (don’t bother emailing them - they ignore those!). Keep promising to deliver missing parts and then on the day of delivery they say sorry not on van and cancel the delivery! This has happened three times - complete incompetence and they simply don’t care

Arrived within time slot. Anthony had already recognised that the paperwork and order did not match and was very apologetic, even though it was not his fault. He then took ownership of the problem and took time to ensure that all the missing elements were clearly identified and documented when he could have just got off home.
Excellent caring service despite fluffed order.

Great quality products
My delivery driver Anthony was very friendly and put away my delivery in a safe place

If I could put less than 1 I would. What an atrocious company. We ordered a bespoke gate on 4th June 2026, it’s currently 12th October and we have no gate, can’t get hold of customer service, sales answer quick so they can get more money out of you but they ‘can’t help’ it’s not their department. We had an automated email 6 weeks ago saying we would hear about delivery within 48 hours…still waiting, called multiple times, emailed and instagram messaged, the responder called me a different name so that was a great start and they couldn’t help either!
Having already paid £2500 up front and we still need to get a delivery date and contact their fitters so have absolutely no hope. I feel defrauded by this company! They are scammers. And after seeing the reviews we can only hope the right size gate and colour turns up if we ever get to that point. We will be seeking advice through our bank and potentially legal action under the section 28 consumer rights act.

Update: After putting this review on we got emailed within 24 hours telling us our gate won’t arrive at their warehouse until 7th December! 6 months from ordering! Then to arrange delivery and fitting it 100% won’t be done this year, no chance!

If you value your time, money and sanity don’t use this company.