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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent customer service, asked when an item would be due back in stock to find it wouldn’t be produced again to then finding one last one left in the store. Was sent out for delivery a few hours la... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

5 Cashmere Cardigans arrived beautifully wrapped and in pristine condition after 4 days we bought them online! Thank you Charli

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The first dress I ordered (the Solange in washed blue - which is stunning btw!) had faulty stitching, I only realised once I was wearing the dress. Julie from customer services was really helpful... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Absolutely awful company, do not waste your money. I bought a ‘white fox’ shorts and T-shirt set, that looked lovely online. When it arrived it was very clear it was a fake and very poor quality r... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

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Geschreven door het bedrijf

NOT affiliated in any way with: CHARLIE LONDON - CHARLIELONDON - CHARLYLONDON https://uk.trustpilot.com/review/charlylondon.com ______________________________________________ We are 100% UK Based | Fast Customer Service | UK Customer Support 0203 576 5419 | Easy Returns | Trusted Reviews | Established 2008 | estore@charli.co.uk


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4,1

Goed

TrustScore 4 uit 5

173 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,1

Alle reviews

(173)

50 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

I’ve just received my first Charli…

I’ve just received my first Charli order of the libby shirt and so far I’m really impressed! Really nice attention to detail with the cuff buttons and I even got 10% off for my first order!! Next day delivery fee was quite steep but absolutely worth it with the discount :)

3 juni 2025
Review zonder uitnodiging
Logo Charli

Antwoord van Charli

Thanks for your review Kirsten! Just so you know we offer a Tracked 24 service via Royal Mail also which takes 1-2 days in addition to the guaranteed next-day UPS service. Hope you love wearing your new Libby Shirt !
Best Regards,

Daniella
Charli Customer Services Team

Beoordeeld met 5 van de 5 sterren

Love the outfit

Love the outfit, it goes perfectly with my summer wardrobe. I have a few charli pieces and I’m always impressed with value, given they’re good quality too.

14 mei 2025
Review zonder uitnodiging
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Antwoord van Charli

Thanks for the 5-star review!
We are so glad you have enjoyed your purchase
Kind Regards,

Daniella
Charli Customer Care Team

Beoordeeld met 5 van de 5 sterren

Effortless

I recently discovered Charli and I’m genuinely impressed. I picked up a few of their shirts and absolutely love the fit and quality. I rarely leave reviews, but felt I had to this time. It’s refreshing to buy from an independent brand instead of ending up with the same high street pieces everyone else has.
I don’t have much time to shop, but Charli makes it effortless. Great experience overall!

29 mei 2025
Review zonder uitnodiging
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Antwoord van Charli

Thank you so much for your kind words. We're so happy you love Charli!

Beoordeeld met 5 van de 5 sterren

I’ve always loved Charli - keeps getting better!

I love Charli and have been a customer for years. The fabrics are always great, wash really well and the clothes are effortlessly gorgeous. I’ve just received my order for my upcoming holidays and my summer wardrobe feels complete!

29 mei 2025
Review zonder uitnodiging
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Antwoord van Charli

We’re so happy you’re loving Charli. Thank you for your kind words!

Beoordeeld met 5 van de 5 sterren

Great business who produce high quality…

Great independent business with strong ethics who produce high quality merchandise.

Having ordered from them on multiple occasions for my partner I can say that the process was seamless.

I did note some negative reviews on here and I would question the validity of them based on my experience with the Company.

9 april 2025
Review zonder uitnodiging
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Antwoord van Charli

We’re so grateful for your support. Thank you for choosing Charli!

Beoordeeld met 5 van de 5 sterren

Beautiful Quality & Seamless Experience

Absolutely love my cardigan from Charli– the quality is amazing and it’s quickly become a staple in my wardrobe. It fits perfectly, and the whole online shopping experience was smooth and personal. You can really tell there’s care behind both the product and the brand. Highly recommend!

29 mei 2025
Review zonder uitnodiging
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Antwoord van Charli

Thank you taking the time to leave a review. We're so happy you love your purchase!

Beoordeeld met 5 van de 5 sterren

Lovely Product

I recently purchased the Marlowe shirt from them and I'm absolutely obsessed!! The shirt is gorgeous, the construction and finishing is very well done, the design is unique but not over the top so I can pretty much wear them anywhere, be it out with friends or to the office - there's nothing to fault really. Got asked several times where I got the shirt from already.

18 mei 2025
Review zonder uitnodiging
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Antwoord van Charli

Thank you for your kind words. We're so happy you're loving you Marlowe Shirt!

Beoordeeld met 5 van de 5 sterren

I recommend this brand and have had a…

I recommend this brand and have had a great shopping experience. Got the Lyla crochet set. Well packed and the next day delivery worked out so very happy to have it for my summer holiday!

22 mei 2025
Review zonder uitnodiging
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Antwoord van Charli

We’re so grateful for your support. Thank you for choosing Charli!

Beoordeeld met 5 van de 5 sterren

Amazing brand and really great quality

Amazing brand and really great quality! I shop from them a lot and always great quick delivery and customer service. Products are exactly as described on website!

29 mei 2025
Review zonder uitnodiging
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Antwoord van Charli

Thanks for the thoughtful review! We’re really grateful for your support :)

Beoordeeld met 5 van de 5 sterren

Great experience and dresses ❤️❤️❤️

I recently bought 2 summer dresses (Gigi in black and juno in red) from Charli London. Absolutely love love love… everything arrived on time and the quality is great. Would recommend

21 mei 2025
Review zonder uitnodiging
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Antwoord van Charli

Thank you taking the time to leave a review. We're so happy you love your purchase!

Beoordeeld met 5 van de 5 sterren

Really happy with my Charli jumpsuit…

Really happy with my Charli jumpsuit which arrived today and in lovely packaging. Perfect holiday outfit. Highly recommend.

28 mei 2025
Review zonder uitnodiging
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Antwoord van Charli

We're so happy you love your purchase. Thank you for taking the time to leave a review!

Beoordeeld met 5 van de 5 sterren

Great service

I made a few purchases from Charli with no issues at all, I've been using the clothes all the time as they have good quality and are very comfortable. Prompt responses from the customer service when needed and quick delivery.

16 mei 2025
Review zonder uitnodiging
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Antwoord van Charli

We’re so grateful for your support. Thank you for choosing Charli!

Beoordeeld met 5 van de 5 sterren

Good quality and versatile pieces

I bought the billie tee and loved it so much I just got the second colour! Its the perfect material for spring/summer. Shipping is quick too :)

28 mei 2025
Review zonder uitnodiging
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Antwoord van Charli

So glad to hear that you're loving Charli!

Beoordeeld met 5 van de 5 sterren

Love my purchase and can't wait to buy more!

I bought the Marlowe shirt in a M/L after seeing it on socials, and I must say, the fit and quality are perfect! It's a great shirt which can be dressed up or down depending on the occasion. Would definitely recommend purchasing from Charli and can't wait to buy more!

26 mei 2025
Review zonder uitnodiging
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Antwoord van Charli

Thank you for your kind words. We're so happy you're loving your purchase!

Beoordeeld met 5 van de 5 sterren

Great Quality & Fast Delivery

I recently bought the Solange dress and it was just beautiful. Amazing quality & super speedy delivery. Can't wait to buy more from Charl!

16 mei 2025
Review zonder uitnodiging
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Antwoord van Charli

Thank you for your support! We're glad you're enjoying your Solange dress.

Beoordeeld met 1 van de 5 sterren

Mauvaise expérience

Malheureusement je trouve ça unfair ! Sur votre site et lors de passer la commande ce n’est pas clair qu’il y’a d’autre frais à ajouter à la réception du colis !!!! J’ai eu la surprise de payer 119 $ de plus que les 317$ je trouve ça comme excessivement cher ! A cause du non disponibilité dans la boutique du Canada ( prix : 280$)
Am really disappointed and am quite sure it will be the first and last time to deal with you
Best regards

21 mei 2025
Review zonder uitnodiging
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Antwoord van Charli

hi Saloua,
Apologies you were suprised by the local duties and taxes on importation to Canada. We do note this on our Shipping Page. However, just so you know, we have now migrated to an all in-inclusive model which have all associated importation costs included depending on your country (in your case Canada)

Please email us if there is anything further we can do to assist - and I hope you can give us another try

Kind Regards,

Daniella
Charli Customer Care Team

Beoordeeld met 5 van de 5 sterren

Outstanding service

Outstanding service from start to finish. Ordered a blouse which was too big so organised an exchange with them. Fast service! I’ll definitely be back shopping!

16 mei 2025
Review zonder uitnodiging
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Antwoord van Charli

It’s wonderful to hear this! Thank you for taking the time to share.

Beoordeeld met 1 van de 5 sterren

Poor experience

My dress to ages to arrive and when it did I was very disappointed the material was very poor quality as was the belt
I wrote a review on there site twice both have been removed and they aren’t replying to my emails asking for a refund

9 mei 2025
Review zonder uitnodiging
Logo Charli

Antwoord van Charli

Hi,

I don't think this review is for us.
We have had instances of people buying from a brand called 'Charlie' - and as its a very similar name - they have been posting negative reviews.

We always respond to emails within 1-2 business days as part of our normal process and you are able to reach our customer services team Monday through Friday on 0203 576 5419

Thanks,

Charli Customer Services Team

Beoordeeld met 1 van de 5 sterren

Very poor customer service

In response to your reply- my name is not Tracey- the set was the Stella khaki and I have your email reply - there has been no reply to my last email. This is a fair and honest review about a product I liked but was not fit for purpose after wearing once. I’m not sure saying my review is fake is the right way to deal with this.

Outfit was lovely - was one size and I’m about a 12/14
the trousers in the set were very loose not tight
Wore once and fabric ripped away from the seam. I was only sitting. So no way could have been over stretched. Sent a lovely email explaining and suggesting was a fault. Email back saying won’t refund or return as nothing wrong when left warehouse. Now not replying to emails- outfit was £90 should have been made better. I pay more for clothes to last. I will now start a repay through my credit card as not fit for purpose. Would not use again communication is dreadful and such a shame as the item was really nice otherwise.

25 april 2025
Logo Charli

Antwoord van Charli

Hi Philipa,

I don't think this review is for us.
We have had instances of people buying from a brand called 'Charlie' - and as its a very similar name - they have been posting negative reviews.
We don't have any record of an order with your name.
We are working with Trustpilot to remove the reviews made on our account in error

Thanks,

Charli Customer Services Team

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