Excellent customer service, asked when an item would be due back in stock to find it wouldn’t be produced again to then finding one last one left in the store. Was sent out for delivery a few hours la... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
5 Cashmere Cardigans arrived beautifully wrapped and in pristine condition after 4 days we bought them online! Thank you Charli
Bedrijf heeft geantwoord
The first dress I ordered (the Solange in washed blue - which is stunning btw!) had faulty stitching, I only realised once I was wearing the dress. Julie from customer services was really helpful... Toon meer
Bedrijf heeft geantwoord
Absolutely awful company, do not waste your money. I bought a ‘white fox’ shorts and T-shirt set, that looked lovely online. When it arrived it was very clear it was a fake and very poor quality r... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
NOT affiliated in any way with: CHARLIE LONDON - CHARLIELONDON - CHARLYLONDON https://uk.trustpilot.com/review/charlylondon.com ______________________________________________ We are 100% UK Based | Fast Customer Service | UK Customer Support 0203 576 5419 | Easy Returns | Trusted Reviews | Established 2008 | estore@charli.co.uk
Contactgegevens
Building One, Textile House, Cline Road, N11 2LX, London, Verenigde Staten
- +44 (0) 2035765419
- estore@charli.co.uk
- charli.com
4,1
Goed
173 reviews
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The item arrived quickly
The item arrived quickly, was well packaged and as described on the website
2 december 2025
Review zonder uitnodiging
Antwoord van Charli
Hi Louise, Thank you so much for your lovely review. We truly appreciate you taking the time to share your experience with us.
Warm regards,
Julie Customer Care Team
The staff at the Muswell Hill store are…
The staff at the Muswell Hill store are impolite and discourteous. I went there with my mum and her friend, who was visiting from the States. It's safe to say we won't be popping in again.
8 mei 2025
Review zonder uitnodiging
Antwoord van Charli
Hi Lola, thank you for bringing this to our attention.
We’re genuinely sorry to hear about your experience at our Muswell Hill store. This is certainly not the level of service we strive to provide, we take feedback like this very seriously, and your comments will be shared with our retail management team so this can be addressed internally. We truly value every customer and want everyone who visits us to feel comfortable, respected, and well looked after.
Thank you for taking the time to let us know, and we’re very sorry that this experience has left you feeling disappointed.
Warm regards,
Daniella
Customer Care Team
Great quality
I am so pleased with my purchase of the Iris satin dress in eucalyptus. The dress is one size and incredibly flattering. The quality is excellent and the colour is true to the pictures.
I have purchased several items from Charli, and they all maintain their great quality wear after wear.
1 december 2025
Review zonder uitnodiging
Antwoord van Charli
Thank you so much for your kind words, we’re delighted to hear you love your dress! We design our one-size pieces with flattering shapes and beautiful drape so they feel effortless on every figure. We truly appreciate you taking the time to share your feedback. 💕
Warm regards,
Julie
Charli team
Absolutely love it
Absolutely love it! The style! The texture! Very comfortable and feels great on my skin. I straight away ordered another colour for while in stock.
27 november 2025
Review zonder uitnodiging
Antwoord van Charli
We’re thrilled to hear you’re loving your item.
Thank you so much for your lovely review!
Kind regards,
Julie
Charli Customer Care Team
lovely dress
lovely dress, fits beautifully, lovely quality and feels amazing
26 november 2025
Review zonder uitnodiging
Antwoord van Charli
Thanks for the 5-star review!
We are so glad you have enjoyed your purchase!
Kind regards,
Julie
Charli Customer Care Team
Very prompt service and delivery …
Very prompt service and delivery .Cardigan has vibrant colours as pictured on website.
24 november 2025
Review zonder uitnodiging
Antwoord van Charli
Thank you so much for your lovely review. We’re delighted to hear that your cardigan arrived quickly and that the colours were just as vibrant as expected.
Warm regards,
Julie
Charli Customer Care Team
Very Efficient communications
Very Efficient communications, fast delivery and lovely products
31 oktober 2025
Review zonder uitnodiging
Antwoord van Charli
Thank you so much for your wonderful feedback. We’re so pleased to hear that you’ve enjoyed our communication, delivery, and products.
Warm regards,
Julie
Charli Customer Care Team
Lovely cardigans
28 oktober 2025
Review zonder uitnodiging
Antwoord van Charli
Thank you for taking the time to leave a review. We're so happy you love your purchase!
Warm regards,
Julie
Charli | Customer care team
Flattering fit and beautifully soft
The cardigan is beautiful, soft and classy. As I’m a size 8/10 and this garment is one size I was worried it may be too big but the cut and shape ensures it would fit and flatter all.
31 oktober 2025
Review zonder uitnodiging
Antwoord van Charli
Thank you so much for your kind words, we’re delighted to hear you love your cardigan!
We design our one-size pieces with flattering shapes and beautiful drape so they feel effortless on every figure. We truly appreciate you taking the time to share your feedback. 💕
Warm regards,
Julie
Charli | Customer care team
AVOID - this shop RESELLS from temu
Bought a knitted jumper for £75 only to find it on Temu later for around £10 which means the shop applies a criminal +650% markup. Disgusting.
And the quality is also extremely low (as you would expect for stuff sourced on Temu) because the jumper started bobbling after a single use.
Edit: Don't trust their deflecting reply, I purchased from the official website and then saw the exact same item on Temu. They are scamming people into thinking they are buying quality items when in fact there's no quality and an extremely inflated price. Avoid.
18 oktober 2025
Review zonder uitnodiging
Antwoord van Charli
Dear Customer,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience, but we believe there may be some confusion, we are not affiliated with Temu or any other retailers.
Charli.com is an independent British brand, and all of our pieces are designed in London and produced by our own trusted manufacturers, featuring our own label.
It’s possible that you may have purchased from a different website with a similar name, such as charlylondon.com or charliesuede.com, which are entirely separate companies and not connected to us in any way.
We’d love to help clarify this for you. Please feel free to contact our customer care team at estore@charli.co.uk with your order details, and we’ll be happy to look into it.
Warm regards,
The CharliTeam
Let down with different lengths to same item in different colours
I have ordered before and kept a shirt which i love. This time i spend hundreds of pounds and got different colours sizes etc in a jumper skirt co ord in two different colours.cost 300 for two sets . I was very disappointed to find tops differed by at least 5 inches in length in some colours same design!. So indicates a very glam front to a very cheap quality goods shop. I returned sending clear pics and my disappointment. I paid full postage for one return and they sent me a label for second but I have never receivd one word of communication about what went wrong. I really wanted items too. Dont get me wrong they refunded me but I am now dunious of quality.would be very wary ordering with this company if everything they sell is different sizes...I sense China
12 september 2025
Review zonder uitnodiging
Antwoord van Charli
Dear Customer, We’re really sorry to hear about your experience and completely understand your disappointment. It’s never our intention to make you feel unheard, we always aim to resolve concerns as fairly and kindly as possible.
We appreciate your feedback and will share it with our team to improve how we handle similar situations in the future.
Please feel free to contact our customer care team at estore@charli.co.uk with your order details, and we’ll be happy to look into it.
Kind regards,
Charli Customer Care Team
Waiting for a response.
I bought a blouse, wore it once for a couple of hours and it started to fall apart at the seams. I have contacted Charli, however, no one has acknowledged my mail.
17 augustus 2025
Review zonder uitnodiging
Antwoord van Charli
We’re so sorry to hear this and truly understand how disappointing it must be. This definitely isn’t the experience we want for our customers. Please rest assured we’ll look into this urgently, could you kindly resend your email to estore@charli.co.uk with your order details so we can assist right away?
Kind regards,
Charli Customer Care Team
Great shop good delivery and quality of…
Great shop good delivery and quality of items
Just a shame about the sizes cause nothing fits! Would be good if they had XS/S option
19 augustus 2025
Review zonder uitnodiging
Antwoord van Charli
Thank you so much for your lovely feedback! We’re delighted you’re happy with our delivery and quality. We really appreciate your suggestion about offering XS/S sizes, it’s valuable feedback we’ll be sure to share with our production team.
Kind regards,
Charli Customer Care Team
Delighted with the jacket
Delighted with the jacket, only had it for a day and had so many compliments, it’s just fabulous. 🤩
1 augustus 2025
Review zonder uitnodiging
Antwoord van Charli
Thank you so much for your lovely review! We’re thrilled to hear you’re loving your new jacket and that it’s already turning heads. What a fabulous choice!
Kind regards,
Charli Customer Care Team
Ordered a light blue slash neck sweater…
Ordered a light blue slash neck sweater size small/medium. The size is enormous more like a 16/18 and the stretchy knit doesn’t help. The arm length is extra long and not easy to turn up. So disappointed. Now trying to figure out how to return as there is no information with the packaging.
25 juli 2025
Review zonder uitnodiging
Antwoord van Charli
We’re so sorry to hear the fit wasn’t as expected, we completely understand how disappointing that can be. Each order includes a packing slip with a QR code linking directly to our returns portal. You can also easily arrange your return via the Returns page on our website - https://www.charli.com/pages/returns
For extra help, just click the “?” widget on our website — all return details are there. If you’d prefer, you can also reach us anytime at estore@charli.co.uk
or via our Contact Us page, and we’ll be happy to assist.
Kind regards,
Charli Customer Care Team
great service
Easy to order & delivered quickly
Wish they did an xs size as most items come up big
21 juli 2025
Review zonder uitnodiging
Antwoord van Charli
Thank you so much for your kind words! We’re delighted to hear you’re happy with our service.
Kind regards,
Charli Customer Care Team
Delivered on time
Delivered on time . Lovely top . Beautiful fabric . Very happy
18 juli 2025
Review zonder uitnodiging
Antwoord van Charli
Thank you for your feedback!
We’re delighted to hear you’re happy with our service.
Kind regards,
Charli Customer Care Team
Beautiful quality and super fast…
Beautiful quality and super fast delivery
Thank you
17 juli 2025
Review zonder uitnodiging
Antwoord van Charli
Thank you so much for your lovely review!
Kind regards,
Charli Customer Care Team
I bought a super cute very expensive…
I bought a super cute very expensive blouse.
Adhered to all washing regulations. Still, my shirt shrank. Very unfortunate. Customer service very bad got first response, had to answer very many questions while I had told all that in my first mail! Then I asked for response 3 times kreer but no reply.
Finally, after my last mail, I get a reply with the response that there is no way I complied with the washing regulations. So the bottom line is that I am lying!!! They are offering me 15% discount on my next purchase. So this is going nowhere!!!
10 juli 2025
Review zonder uitnodiging
Antwoord van Charli
We’re really sorry to hear about your experience and completely understand your disappointment. It’s never our intention to make you feel unheard, we always aim to resolve concerns as fairly and kindly as possible. We appreciate your feedback and will share it with our team to improve how we handle similar situations in the future.
Kind regards,
Charli Customer Care Team
Never got the dress i order
I order a dress for $300 & never got it. Sent an email to the company & never got a respond. Will take legal help to sort this problem. Is the website fake?
4 juli 2025
Review zonder uitnodiging
Antwoord van Charli
We’re very sorry to hear you haven’t received your order — this is certainly not the experience we want for our customers.
Please contact us directly at estore@charli.co.uk
With your order details so we can investigate and make this right as quickly as possible.
For extra help, just click the “?” widget on our website — all details are there and you can contact us by clicking on the email widget. Or via our Contact Us page, and we’ll be happy to assist.
Kind regards,
Charli Customer Care Team
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