Excellent customer service, asked when an item would be due back in stock to find it wouldn’t be produced again to then finding one last one left in the store. Was sent out for delivery a few hours la... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
5 Cashmere Cardigans arrived beautifully wrapped and in pristine condition after 4 days we bought them online! Thank you Charli
Bedrijf heeft geantwoord
The first dress I ordered (the Solange in washed blue - which is stunning btw!) had faulty stitching, I only realised once I was wearing the dress. Julie from customer services was really helpful... Toon meer
Bedrijf heeft geantwoord
Absolutely awful company, do not waste your money. I bought a ‘white fox’ shorts and T-shirt set, that looked lovely online. When it arrived it was very clear it was a fake and very poor quality r... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
NOT affiliated in any way with: CHARLIE LONDON - CHARLIELONDON - CHARLYLONDON https://uk.trustpilot.com/review/charlylondon.com ______________________________________________ We are 100% UK Based | Fast Customer Service | UK Customer Support 0203 576 5419 | Easy Returns | Trusted Reviews | Established 2008 | estore@charli.co.uk
Contactgegevens
Building One, Textile House, Cline Road, N11 2LX, London, Verenigde Staten
- +44 (0) 2035765419
- estore@charli.co.uk
- charli.com
4,1
Goed
173 reviews
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Antwoord van Charli
Thank you so much for your lovely feedback! It’s wonderful to hear that our quality and style continue to impress.
Warm regards,
Julie
Charli | Customer Care Team
I love the Erin reversible sweater and…
I love the Erin reversible sweater and now have it in two colors. Very cute and cozy. Love that the ties can be worn in the front or back. Nicely made. When the third color is available in my size, I will purchase that one too. Highly recommend.
5 maart 2026
Review zonder uitnodiging
Antwoord van Charli
Thank you so much for your wonderful feedback. We’re so pleased to hear how much you love the Erin reversible sweater, it’s actually one of our bestsellers and a favourite with many of our customers. It’s great to know you’re enjoying the versatility of wearing the ties both front and back.
Kind regards,
Julie
Charli Team
Love Charlie!
Recently bought a lovely jumper from Charlie
Charlie is a great company - speedy delivery, easy returns and great customer service.
16 februari 2026
Review zonder uitnodiging
Antwoord van Charli
Thank you so much for your lovely review. We're glad to hear your feedback!
Kind regards,
The Charli Team
Quickly delivered to me,,,
Quickly delivered to me,,,, lovely items and will definitely be buying more and they are not overpriced. Excellent 👍
16 februari 2026
Review zonder uitnodiging
Antwoord van Charli
Thank you so much for your lovely feedback. We’re so pleased you’re enjoying your pieces and we look forward to welcoming you back again soon.
Kind regards,
The Charli Team
Highly recommend this brand
Great quality clothing delivered earlier than expected
3 februari 2026
Review zonder uitnodiging
Antwoord van Charli
Thank you so much for your recommendation, it really means a great deal to us. We truly appreciate your support and are so pleased you’ve had a positive experience with the brand.
Warm regards,
Charli Customer Care Team
Items match online photos
Just received my second Charli order and am happy with my purchase. First time I ordered I was not as pleased with the quality of some items as they did not match photos, but this time all is great. From ordering to delivery it took about 10 days which I find good considering UK to Gernany takes much longer now after brexit.
21 januari 2026
Review zonder uitnodiging
Antwoord van Charli
We’re pleased to hear that you’re happy with your latest purchase and that everything met your expectations this time. We also appreciate your honest feedback regarding your previous order — comments like this help us continue to improve both our product imagery and quality consistency.
Thank you again for giving us another opportunity, and we truly appreciate your support.
Warm regards,
Julie
Charli Customer Care Team
Prompt shipping
Prompt shipping. Love the top! Will definitely order from them again!
21 januari 2026
Review zonder uitnodiging
Antwoord van Charli
We’re so pleased to hear you love the top and we look forward to welcoming you back again soon.
Thank you so much for your lovely feedback.
Warm regards,
Charli Customer Care Team
Great quality great fit
Always a gamble on line but the quality of this dress was great and it was a perfect fit . Design is good too … easy to look both casual or dressy a very versatile addition to my wardrobe.
18 januari 2026
Review zonder uitnodiging
Antwoord van Charli
Thank you so much for your thoughtful review. We’re so pleased to hear that the dress fit perfectly. It’s wonderful to know it’s become a great addition to your wardrobe.
Warm regards,
Julie Customer Care Team
Quick delivery and easy returns
Unfortunately the item I ordered didn’t fit me, but I did appreciate the quick delivery and easy returns process.
13 januari 2026
Review zonder uitnodiging
Antwoord van Charli
Thank you for sharing your feedback. While we’re sorry to hear the item wasn’t quite right for you, we’re pleased that you found the delivery quick and the returns process easy. We really appreciate you taking the time to let us know.
Warm regards,
Julie Customer Care Team
Bought yet another sweater!!!!
Bought loads of sweaters from Charli over the years. They wash well and retain their appearance. Lovely colours! Love all of them. Easy website, prompt delivery.
Highly recommend!
6 januari 2026
Review zonder uitnodiging
Antwoord van Charli
Thank you so much for your wonderful feedback. We’re so pleased to hear that you’ve enjoyed our communication, delivery, and products, it truly means a lot to us.
We appreciate you taking the time to share your experience. 💕
Warm regards,
Julie
Charli | Customer Care Team
Loved this jumper
Loved this jumper, great quality and prompt delivery.
7 januari 2026
Review zonder uitnodiging
Antwoord van Charli
We’re so pleased that you love your jumper and that it arrived promptly. Your support truly means a lot to us.
Warm regards,
Julie
Charli | Customer Care Team
Another great purchase
Another great purchase from this amazing brand..quality and style
2 januari 2026
Review zonder uitnodiging
Antwoord van Charli
Thank you so much for your lovely feedback! It’s wonderful to hear that you’re enjoying your purchase and that our quality and style continue to impress.
Warm regards,
Julie
Charli | Customer Care Team
Five star rating
Helpful and good serve - Daniella happy to help.
Just a point I love the styles that Charlie do but some of the one size only are a little on the big size and so perhaps there could be an option of two sizes. one slightly smaller option. this refers to jumpers.
1 januari 2026
Review zonder uitnodiging
Antwoord van Charli
Thank you so much for your kind words and five-star rating! I’m so glad I could help and that you had a positive experience with us. It really means a lot to hear your feedback.
Warm regards,
Daniella
Charli | Customer Care Team
Loved this sweater
Loved this sweater
Fits well on size 14
Has got shape. Shorter at the front and longer at the back which suits me when I wear it with my satin skirt.
Looks smart and dressy but casual at the same time
Really pleased with it
5 januari 2026
Review zonder uitnodiging
Antwoord van Charli
Hi Jo, thank you so much, we’re so glad to hear you loved your sweater! We really appreciate you taking the time to share your feedback.
Warm regards,
Julie
Charli | Customer Care Team
Absolutely love this outfit…
Absolutely love the outfit I bought from Charli having seen it in an article in the New York Times on what to travel in!
Have bought several pieces in the past and always been super happy with quality for pricepoint.
Daniella very helpful and always fast delivery. Very happy!!
23 december 2025
Review zonder uitnodiging
Antwoord van Charli
Thank you so much for your kind words. I'm delighted to hear you love your Charli pieces and that I could help you in any way. We truly appreciate you taking the time to share your feedback with us 💕
Warm regards,
Daniella
Charli Team
No Dress, No Refund
Ordered a dress, did not receive the dress, wrote to them and requested a refund, got nothing
14 mei 2025
Review zonder uitnodiging
Antwoord van Charli
Hi Mandy,
We’re very sorry to hear this and would like to look into it for you as a priority. If an order hasn’t been received, we absolutely want to investigate and resolve this as quickly as possible.
Please contact us directly at estore@charli.co.uk with your order number and delivery details, and our customer care team will be happy to assist you.
Warm regards,
Daniella
Customer Care Team
I am deeply disappointed with this…
I am deeply disappointed with this company I made an order for 200 dollars clear back in end of January beginning of February and still haven’t received it I have contacted customer care several times to just get the run around they said they would send another order back in June and that never showed either I honestly don’t believe they even sent it. I keep asking for my money back since I’m not going to receive the items I ordered and keep being told they were gonna check into the shipping and get back to me and have never done that once now that it’s December I have reached out several more times and they have quit responding to me at this point it feels like I have been stolen from I can’t believe that a high earning company can’t simply get me my items or give me back my money and no longer have the decency to respond I would never order anything from these people as they are dishonest and do not value their clients
20 december 2025
Review zonder uitnodiging
Antwoord van Charli
Dear Marcus,
We’re very sorry to hear about your experience, but we believe there may be some confusion, as I could not find an order in your name in our system.
It’s possible that you may have purchased from a different website with a similar name, such as charlylondon.com or charliesuede.com, which are entirely separate companies and not connected to us in any way.
We’d love to help clarify this for you. Please feel free to contact our customer care team at estore@charli.co.uk with your order details, and we’ll be happy to look into it.
Warm regards,
Julie
The CharliTeam
Poor quality, no refund, terrible customer service
The clothes are poor quality and returns are not free. Charli London received my return 10 days ago according to the Royal Mail tracking and I still haven’t received any confirmation or refund from them. I’ve contacted them twice and just receive a generic automated response. Terrible customer service. Avoid at all costs!
12 december 2025
Review zonder uitnodiging
Antwoord van Charli
Hi Meridy,
Thank you for your feedback.
I am sorry to learn of any issues regarding the return of your order.
We’ve checked your return and can confirm that your refund has been processed. We also note that we received one email from you, which was responded to by our customer care team, advising that we were checking with our returns department. Your refund was then processed after they confirmed, so this matter was resolved promptly.
We’re sorry if the process felt frustrating, and that this experience has left you feeling disappointed.
Warm regards,
Julie
Customer Care Team
Great place to shop withgood delivery…
Great place to shop withgood delivery and quality of items only if the size is not issue.
10 december 2025
Review zonder uitnodiging
Antwoord van Charli
Thank you for your feedback. We’re so pleased to hear you enjoyed shopping with us and were happy with the delivery and quality of our pieces. We appreciate your comments regarding sizing and will certainly keep this in mind as we continue to refine our collections.
Warm regards,
Julie Customer Care Team
I love my items from Charli
I love my items from Charli, everything is well made, different from what you get in the usual shops and delivery is very quick.
12 december 2025
Review zonder uitnodiging
Antwoord van Charli
Hi Lois, Thank you for your feedback. I'm delighted to hear you love your Charli garments. We truly appreciate you taking the time to share your feedback with us 💕
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