Charli Reviews 

I ordered a pretty, floaty dress that only came in one size (up to a 14). I wear a 12 so expected it to be loose and floaty but it pulled across the bust and felt quite tight under the bust. I tried to send it back giving the reason why but the website would only accept my return if I changed my reason. Nobody answers the phone so I had to give another reason and I have to pay return for it to go back even though the sizing is misleading ☹️

I was a little reluctant to purchase from this company after reading the latest reviews but I have to say I've been really happy with my purchase. The selina cotton set is lovely, fits really well and good quality

I ordered an item in good faith for a vacation. It arrived late and didn't fit. I have subsequently been charged $50 in shipping fees and received obnoxious responses from their "customer service" department. Way to go in building a business and attracting loyal customers Charli London. Unreal. You so don't get it.

Really disorganised company and expensive for the quality of clothes! I tried to exchange - from purchase to finally getting a refund as the item was never sent took over a month!

Be sure you want to keep your item(s) before you order!

Not only are you charged for the original delivery, but you are also charged for the return AND the original delivery charge you paid is deducted AGAIN from your refund too. So you pay for delivery TWICE if you dare to return, as well as the return charge.

Rang customer service (as I assumed it to be a mistake), only to be glibly directed to small print in their T&Cs saying they always deduct the delivery charge you paid too as they 'gave that money to Royal Mail' (their choice of supplier for their business).

I was also emphatically informed by Sam that the reason my top was 'so cheap' is because customers who keep items shouldn't be penalised by people like me returning them! Have bought from Charli several times in the past but never had to return before. One top costing £36 cost me £11.89 to have delivered and to return. Beware! Interestingly, I returned the top because it was dreadful quality with stitching at the collar coming apart. Charli is most definitely not what it used to be. I will not be buying again. Shortsighted.

Clothes were okay, but absolutely terrible customer service when trying to make a return. No one picked up the phone or returned calls. ‘Customer service manager’ was extremely rude. Never buying from them again and would advise others not to.

Really lovely clothes. Return process efficient - refund came through quickly and exchange really quick also.

Good website, easy to navigate, looked for ages to find a long cardigan and more than happy with the long cream cardigan I received and the midi grey skirt so good service, good comms and efficient delivery service, no issues. I would buy from again

*Update* Despite the first purchase not being a great experience, I placed a second order for a different blouse. This time the material was spot on, and the toile pattern was just lovely. I'm really happy to have given Charli a second chance and got a beautiful blouse to wear.

I ordered the Mae blouse and the description stated that ' Mae is a soft viscose blouse with a relaxed fit'. When the blouse arrived, it was clearly made from very thin cotton, and not viscose at all. It was very creased when I got it out of the packet, and this type of cotton will never look good like the picture on the website. If I had known the item was cotton, rather than viscose I wouldn't have ordered it.

I checked how to return the blouse and saw that, although items have free delivery, £3.99 is deducted for P&P for returns.
I tried to contact customer service on the phone, as I'm not happy that the full amount wouldn't be returned, especially as I would have kept the item if it was made from the fabric as described. There was no answer on the phone and the mailboxes were all full for the various extensions. I am awaiting a reply by email.
Even though Charli gives you the option to review items, there are no visible reviews for any of the items. This is concerning as it's hard to get ideas of customer satisfaction of the website.

*Edit- I had a reply by email the next working day, and they have agreed to refund the charges and will also change the description for the blouse.
It's a pity they won't actually change the material for the blouse as it would be a really lovely item in a better fabric.

About a year ago I went to purchase something from Charli. I bought a skirt took it home and tried it on. It didn’t look quite right on me once I brought it home and so took it back to the store a couple of days later in the original packaging and pristine condition. They refused to offer me a refund and instead gave me store credit (£80). I said that I wasn’t 100% sure on the skirt when I bought it and that the assistant helping me knew that and therefore should have told me that they didn’t offer returns. Anyway, I was upset as £80 is a lot of money for me. I checked on their website and it did say they offer returns. So I went back to the shop the next day and they were actually pretty unpleasant towards me even though I am pretty shy and extremely un-confrontational. Since then I haven’t been back to use my store credit because it is such an unfriendly environment (I was also told I couldn’t use store credit in any other branch of the shop or online). Is it just me or does this feel like stealing? Anyway we are are a year on now and it still upsets me when I think about it.

Cannot rate this company anymore if I tried! I’ve recommended it to so many people! Even abroad! The items I currently have are the Maddie shirt in navy, Maya shirt in jeans blue, ligia shirt in French toile, poppy sweater in ivory, a lilac wrap over(OOS) and a cream poncho all absolutely gorgeous, perfect fit and incredible quality. The poppy sweater comes up large around the neckline as an FYI, but still recommend it. Will be placing a new order soon on their spring collection and cannot wait!

I placed an order, subscribed to their newsletter and 10 minutes later received an email telling me I had 10% off my first order.
I contacted them immediately to explain this and asked if the discount would be applied to my order as it was my first order.
I had a reply to say as it had not yet been processed this would be done and a refund made.
I have yet to see if this happens. But assuming it does it shows good after service.
However, why not put the discount code on the order form if it applies only to the first order?

Smooth transaction from placing my order to payment. Quick delivery which is always a bonus

This was the first time i have bought from Charli London and I have to say my experience was brilliant from start to finish! The products are of very high quality i will certainly purchase again 10 out of 10!!

Excellent quality and stylish clothing. Customer service is also second to none.

Delighted with my purchases. Good quality and styling. Good standard of packaging and delivery.

Bought the Alma co ord set. After wearing twice holes appeared in the skirt and both skirt and jumper have bobbled. Contacted customer service with date of purchase and photos of the holes in skirt.
The reply I got was it was wear and tear so no exchange or refund despite explaining I had hardly worn since buying in Dec ‘23.
Having read their website they are proud of their sustainability through the materials they use! I have an outfit having worn twice which is now fit for the bin, neither sustainable nor value for money.
Awful products and worse customer service.

1)Your cashmere travel wraps are of good quality.
2)However I miss the GIFT PACKING IN A WHITE BOX that you used to have. Please bring the WHITE GIFT BOXES back. To some of us PRESENTATION matters, and we are prepared to pay for such gift packing

Garment nicely packaged, love the shade of pink, delivered in a timely manner

Absolutely awful customer service - stay away! Clothes are mediocre. Awful shopping experience & aftercare. Stay away!