Chic Concept Reviews 

Had a really good experience Adam was always communicative. Got back to me on WhatsApp with any questions I had. Kept me updated. The product itself is good I’m pleased, i’d order again. Thank you Adam.

Recommend
Good communication
Delivery on time
Bed itself 10 out of 10

I strongly advise anyone considering this company to think twice. Everything looks great at the beginning - quick replies, friendly WhatsApp messages and bespoke options. But the moment they take your money, the entire attitude changes.

They completely ignore phone calls and messages. They scheduled a delivery for when I was on holiday, leaving my mother-in-law to wait in all afternoon for nothing. When they finally turned up a week later, they managed to forget the footstool. Another delivery slot was arranged, and once again we waited in all day - and once again, nobody showed up. No phone call, no message, no explanation.

What’s even worse is the total lack of accountability. No apologies, no acknowledgement of their mistakes, no compassion at all. Just silence.
We are still waiting for the missing item, and at this point they refuse to communicate on every platform - WhatsApp, phone, email, Instagram, Facebook. It’s impossible to get any response.

This company has been unreliable, unprofessional and incredibly frustrating to deal with. I wish I had never ordered from them, and I hope this review saves someone else the stress we’ve been put through.

Spoke to chic concept before ordering as had a question about the material and they replied very quickly and were very helpful . Ordered my piece of furniture which was dispatched very quickly. Arrived today in lovely condition very good quality. Just what I wanted.

First time buying a bed and couldn’t have asked for better service. Custom made a headboard to specifically fit the measurements of my angled ceiling, courier let them down but the replacement courier and company themselves were amazing.

Bed exactly as described. The courier was so nice. Took his time very polite top block. 5 stars

DO NOT ORDER FROM THEM. We ordered a bed from these people and the customer service and delivery was nothing short of abysmal. The first scheduled delivery for which I took a day off work never arrived. When we called which was numerous times to get the delivery we were fobbed off with lies and excuses. We finally received the order a month after purchasing. Yes the website is cheaper than most but ended up costing us more due to loss of earnings when they advised delivery. The savings originally were considerably outweighed by the huge incompetence and inconvenience they caused.

I would like to thank Chic Concept for delivery exactly what we asked for.
I visit the company he went through everything and showed me the end finish.I gad excellent customer service.
I had the delivery with in a week. There was a little hick up with the installation but when Kofi and his helper came were exceptional they didn’t leave till it was perfect to the cm.
Excellent work from start to finish
Viv

Superb company to deal with .
I’ve had a superking bed with headboard included and 4 separate wall boards for another bedroom.
Quality is better than I expected, especially considering the very attractive price.
Wall boards look great and are very easy to fit.
All items delivered by their own driver . Very well packaged.
Communication from the company was good
I’m so pleased I’ve just ordered another standard double bed and headboard for another bedroom.

Would rate 0 stars if I could.
After perfect communication up until the date of order since then I have not received my item nor am I getting any replies via whatsapp or phone.
Have requested a refund on numerous occasions and am yet to get my money back.

Great customer service and the bed looks very nice.

Love it, mattress is very comfy and the bed itself is the same colour as the carpet. The delivery and fitting was quick and we are happy with the product.

Very helpful and personalised service. The products were good quality as described.

I enquired about a specific bed. They had part of the order. I approved the production and the following day it was delivered. Got it for a good price also.
Thank you. Chic concept

Great customer service. All my furniture arrived on time and the quality is divine. Very pleased with my order and its quality.

I felt incredibly well looked after by this company, especially by the manager himself. He took the time to really listen and understand the exact measurements I required. He even stayed on the phone with me for quite some time, helping me work out precise dimensions, advising me on what would work best for my space, and making sure the headboard, base, and mattress would all align perfectly.

That level of patience and attention to detail made me feel truly supported in getting the design I wanted.

The delivery was impressively fast—my order arrived in less than a week—and they even helped arrange someone to install the headboards for me. The whole transaction felt easy, straightforward, and built on mutual trust, which made the experience stress-free from start to finish.

Now that everything has arrived, I can honestly say I’m in love with my new bed and headboards. The quality feels solid and well-made, and although I’ve only had them for a week, I’m confident they’ll last.

If you’re considering purchasing from this store, know that you’ll be well looked after. Customer service truly seems to be their priority, and they deliver both excellent products and an excellent buying experience.

COURT ACTION! CUSTOMERS BEWARE!
Paid for 2 x bedside cabinets months ago, but not received. I have contacted them multiple times. They give excuse after excuse, but no goods and no refund.
I am now taking the company to court. I will also be getting my money back via my credit card company.

I recently just ordered and received my Amelia chesterfield bespoke headboard from chic concept.I would just like to thank Adam for his 5 star plus service.It was so nice to speak to someone who is so helpful and understanding when I phoned to order.Exceptional service. The delivery men were so pleasant and even put my headboard behind my settee untill I was ready to put it in the bedroom.Excellent service from then after their long journey.The bespoke headboard I ordered is beyond my expectations beautiful quality.I would highly recommend chic concept UK and cannot thank Adam enough.Excellent communication and first class service. From a very happy customer Lynne from Ebbw vale south Wales.

I am split with this company. Never ordered before but good website and placed an order online on 20 June 25 after receiving free material samples. I heard nothing about delivery so I contacted them and was told it would be no later than 12/13th July. Evening of 12th, I received a phone call saying the bed was loaded on the van but there was an issue with the brakes and it won’t be delivered on 13th July should be 16th July but they need to confirm their route first. It was delivered on 16th about 6pm, wrong headboard! So frustrating, paid extra for wings on the headboard and they weren’t there. They had to take the wrong one away I can’t recall much of an apology just send it back and we’ll attach wings. It was finally delivered back on Tuesday 29 July at 4pm. I am split because the actual bed is good, better colour choices available than other companies but customer service is poor and trying to contact them is difficult. They don’t answer very often despite what time or what day and I called them many many times to find out when the bed was first being delivered and secondly when the correct headboard would be redelivered. Poor daughter, the excitement of her new bed wore off quickly and she ended up saying, I’ll believe it when I see it. Improve your customer service and check orders better before dispatch then this would be a good company to use. This was my experience of them as a new customer.

Very well built and excellent quality. Was better than I expected to be honest. The hydraulic struts were a nice touch I wasn't expecting either.