Chic Concept Reviews 

We were looking for a single bed for our toddler. Fabric samples arrived promptly.
Bed arrived around 3 weeks after ordering- which was the guidelines they stated on the website. Had a call to check what side I wanted the drawers on, which was useful! Very pleased with the look and quality.
Delivery men were very helpful. Was good it didn’t arrive flat packed like most things these days!

Would have given 5 stars if communication about the exact delivery time was better.

Would use this company again

From initial conversations to ordering the process was easy. The team on the WhatsApp channel were very accommodating and quick to respond. Panels arrived well packaged and looking great, sizing was spot on and they look even better installed. Recommend if you are in need of wall panels / headboards. Only reason for the 4 stars, after ordering I seem to have to chase to get an update, had no email confirmation of the order, no order number to quote etc.

Can only review the service as the product never turned up despite numerous broken promises. Repeatedly called over several weeks to chase delivery and each time given a different date! The operators on the phone sounded like they couldnt care less, promising it would come the following week each time to no avail. Still not received a refund or the product!

All queries were dealt with efficiently. Love my bed too, looks just like the picture.

Excellent customer service. Having children with severe allergies it was difficult for us to order a decent priced natural mattress quickly but the gentlemen at Chic Concept went above and beyond to design and make a mattress which was natural and contained wool but also fit onto our sons' new bunkbed in our new home. The delivery team were also lovely and kept us updated on our delivery time and date. Our son's love their new mattresses and it was a great price. Would highly recommend and definitely use again. Thank you for your help!

I placed an order for a full foam mattress with aloe vera cover. The mattress was very firm, with perfect foam density.

The item was delivered on time. The best thing for me was the excellent communication from the seller.

Arrived on time, fitted the customized headboard to the wall very quickly and efficiently and the end result looks great.
Only minor quibble was that they declined to take away the packaging.

Ordered upholstered wall panels. Very well made. Quick response to email enquiry re delivery. Very good delivery service by themselves

They made a bespoke Potenza Armchair for us.
It is perfect - as notified, was a longer wait for it to be made but well worth it!

Excellent service ordered panels for headboard lovely colour and quality, its the second time I've ordered from this company I would highly recommend

Thank you for a very quick delivery, wanted wall panels to complete and interior design project. Fantastic quality and service.

Quick, helpful, trustworthy, perfect to do business with. Thank you for your support.

Love the quality and designs, many colours and finishes buying 2 more beds. No issues with product or delivery would highly recommend.

First class service from Chic Concept.
I ordered a Super King Divan bed with floor to ceiling headboard panels in various custom widths. Delivery was within 2 weeks from order and the finished bed looks amazing.
Friendly people to deal with and they supply great products at a reasonable price. I’ve already ordered more fabric samples for another show-stopping bed for the guest room.

Great quality beds. Headboards are off the scale with the designs and quality. Really nice guys. I have bought time and time again

Bed is a good quality, headboard sizes made by measurements. Seller was very friendly and responsive. Delivery was made in time.
Thank you ☺️

I ordered a bed I am very happy.
Great communication.
Fast delivery I recommend.

Do not buy a bed off this company!
Had to get my money back off my credit card by making a claim. This was after constant promises of different delivery dates and staying in for 6 months. Unprofessional man answered the BT answer phone service back to you and says he sort a delivery and nothing happens.
DO NOT BUY!

Where to even begin with this company, what a shambles!

I ordered a bed for my daughter's bedroom and after hearing nothing from them for weeks I found a phone number to WhatsApp them. I would like to point out that at no point did I ever receive an email from this company, something I find very strange. We communicated via WhatsApp only and they told me that my bed would be with me 'hopefully' tomorrow. Tomorrow arrived and my bid didn't, but they didn't communicate this with me at all. I chased and was then told that 'all being well' it should be with me on Friday. I explained that I couldn't work with such vague timelines as I had work, but they were unable to commit. The messages were unprofessional and short and not what I would expect from a big company. After weeks, the bed finally arrived, at 11 pm at night. I waited in and up all day for the bed and I chased and chased via WhatsApp. 11 pm is a disgusting time to deliver anything, especially when you have young children in the house. Anyway, they delivered and left and then we noticed that the headboard didn't match the base, they were completely different. I sent another message and it transpired that our correct base had been delivered to somebody else so we had to wait in again on another day for them to collect our base from the other customer and bring it to ours. The bed is now up and the quality is poor. It is cheap, flimsy and badly made. You can see all of the staples where the material has been attached. I don't want anybody else to fall foul to this company, please go elsewhere for your furniture. Awful, just awful!

The quality of the headboard is very good and the installation was done very quickly