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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

This is not as scam… idk what yall are talking about anyway the glasses i ordered were delivered within the specified time frame and were high quality at that, just be sure to keep it in the case at a... Toon meer

Beoordeeld met 5 van de 5 sterren

Absolutely incredible, the glasses arrived quickly , well packaged and safe , the overall build quality is amazing. It comes with a bag and carry case for the glasses and a lens wipe plus an authentic... Toon meer

Beoordeeld met 5 van de 5 sterren

It took 15 days to ship i thought i was getting scammed but i contacted the ceo and he helped me alot. I really recommend the glasses because they are really high quality , I got the obsidian shine an... Toon meer

Beoordeeld met 2 van de 5 sterren

The glasses arrived and actually not bad but trying to contact the company is a nightmare! I’ve tried the contact us email on their site and their help email address. Everything comes back undelivere... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Brillengroothandelaar

Geschreven door het bedrijf

At Chronve, we’re redefining modern eyewear with a perfect balance of style, quality, and comfort. Our mission is to make premium glasses accessible to everyone—whether you’re after timeless classics or trendsetting streetwear-inspired designs. Each pair of Chronve glasses is crafted with precision, using lightweight materials and UV-protective lenses designed for everyday wear. We believe eyewear should not only enhance your vision but also elevate your confidence and express your individuality. We ship worldwide and are proud to serve customers across Europe, the UK, and beyond. Every order is handled with care, and our customer support team is always here to help—because your satisfaction means everything to us. At Chronve, fashion meets function—discover eyewear made for those who see the world differently.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

71 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,1

Alle reviews

(71)

64 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Chronve is legit

Chronve is legit, I ordered from their website and received my package quickly (roughly 8 days, faster than what they estimate) the product I’ve received was just as advertised and shown in the pictures and videos. I recommend them for sure, the glasses are legit blue light and have amazing build quality.

31 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Such a scam

First of all, I ordered my package 2 months ago, a couple days before December; the package hasn't arrived and I don't think it will because of how poor the costumer service is. In the past 3 weeks I have emailed them around 2 times and even contacted them through their TikTok account (being educated and asking for an explanation or a solution) and when they awnsered they were extremely rude, they didn't even try to make it look profesional, they awnsered me like if I was a random guy. Afterwards they ended up making me look like the one who started a fight. They said that the "customer service" takes around 24 hours and I haven't even got any signs of interest from them in two weeks. Three days later they posted a story where they generalize their customers like "dumb kids" and I find that extremely disrespectful because we are the ones who buy stuff from them and give them our money for the things they are selling, even though I have spammed messages because they weren't awnsering I think that it is their fault for having such a horrible organization. They are extremely unprofessional and they haven't gave me any solution. I would call this store a scam and besides that they treat their customers like sh*t. They claim to respond to every bad review for "transparency" but they somehow end up making us look like the ones that made a mistake. Even if we were the ones making one, its their responsability to notify us and offer a refund or even ask again for our direction or whatever to solve the problem. I'll wait patiently for a response. (And this is my order so you can't have any excuses 😂 ORDER #CHR2178)

24 januari 2026
Review zonder uitnodiging
Logo Chronve

Antwoord van Chronve

This review is highly misleading, so we need to clarify several points.

Yes, the phrase “dumb kids” was used — but it was not directed at our customers. It was aimed at individuals who do not purchase from us or who create issues by entering incorrect delivery information and then publicly accuse the store of being a scam. Those actions directly harm a business’s reputation and spread misinformation.

We respect and value all genuine customers who communicate respectfully and understand how to behave in a proper customer–business interaction.

Our website clearly states that customer support responses take up to 24 hours. This is visible before and after checkout. Claims that we “don’t respond” while ignoring this policy are inaccurate.

Regarding communication: we were not rude. The interaction escalated only after we were approached with accusations that we were scamming and ignoring emails. We will always remain professional, but we will not accept false claims. If a customer approaches us aggressively or disrespectfully, we will respond honestly rather than pretend nothing is happening.

It’s also worth mentioning that many of our customers are repeat buyers, with a significant number placing second and third orders. This alone reflects the trust people have in our brand and products.

We are always willing to resolve real issues when communication is respectful and factual. Posting misleading reviews and misrepresenting conversations does not help anyone reach a solution.

If you would like assistance with your order, our support channel remains open under proper and respectful communication.

Beoordeeld met 1 van de 5 sterren

This is a scam company

This is a scam company. They will take your money and never ship the product. I saw a TikTok ad and bought a pair of glasses but they just never sent it.

Edit: Once I get my refund I will remove the review. I waited more than a few business days and reached out by email and TikTok before writing this.

15 januari 2026
Review zonder uitnodiging
Logo Chronve

Antwoord van Chronve

Hello,

We strongly dispute this claim.

First, all orders require 3–5 business days for processing before shipment, which is clearly stated on our website prior to checkout. Placing an order does not mean it ships instantly.

Second, this review was posted without a name, order number, or any form of proof that a purchase was ever made from our store. At this time, we have no record of an order associated with this review.

Accusations of a “scam” without evidence are serious and misleading. If you have genuinely placed an order and are experiencing an issue, the correct step is to contact our support team directly at help@chronve.store
, where we assist customers daily and resolve real order-related problems.

We are always willing to help verified customers, but unfounded accusations without any attempt to contact support or provide order details are not acceptable.

Beoordeeld met 1 van de 5 sterren

1 Star

1 Star – Poor Customer Service & Refusal to Resolve Delivery Issue

The shipping updates were great and showed my package as “successfully delivered” to my front door. However, there was no package anywhere to be found. I waited a full day in case it was mistakenly left at a neighbor’s home, then emailed Chronve to report the issue and request photo proof.

They sent a photo showing only the package with no surrounding location context, along with GPS coordinates. Chronve claimed it was “clearly delivered correctly” and told me to file a police report if it was stolen. When I checked the GPS coordinates myself, they were not my address — they were on the main road, indicating the photo was likely taken inside the carrier’s vehicle.

I replied with this evidence and received no response. I followed up again after the weekend — still no response. I have email proof that Chronve is fully aware of the situation and has chosen not to address it.

I understand this was a carrier issue, not necessarily Chronve’s fault, but how a company handles problems is everything. Being dismissed, ignored, and offered no resolution, refund, or replacement is unacceptable.

This company does not value customer service or accountability. I will not be shopping here again.

6 januari 2026
Review zonder uitnodiging
Logo Chronve

Antwoord van Chronve

Hello,

Thank you for sharing your feedback. We’d like to clarify the situation for transparency.

According to the carrier’s official delivery confirmation, the parcel was marked as successfully delivered, supported by GPS coordinates that correspond to the delivery address provided at checkout. This information is generated by the carrier’s system and is not created or altered by us.

Once an order is confirmed as delivered with valid tracking and GPS data, responsibility for the parcel transfers to the recipient. In cases where a package is stolen after delivery, the correct next step is to report the incident to local authorities, as this is considered theft.

Additionally, shipping protection was not purchased with this order. Without shipping protection, we are unable to cover losses related to theft after confirmed delivery, as clearly stated in our shipping policy.

We did our best to assist by reviewing the carrier evidence and explaining the available options. Unfortunately, without shipping protection and with confirmed delivery, we are unable to issue a refund or replacement.

We understand how frustrating lost or stolen packages can be, but dismissing carrier-confirmed delivery as incorrect is not supported by the evidence provided.

Beoordeeld met 5 van de 5 sterren

good business

i have ordered multiple items from these people and they kept me updated on my orders also my items were really high quality and i would order from them again 👍

29 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

It took 15 days to ship i thought i was…

It took 15 days to ship i thought i was getting scammed but i contacted the ceo and he helped me alot. I really recommend the glasses because they are really high quality , I got the obsidian shine and the ice ashed. Trust me these are the best glasses on TikTok I recommend shopping from chronve. Thank you.

28 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

These glasses are perfect quality

These glasses are so high quality they look the exact same as real chrome hearts even if it took a little long to arrive it was not their fault it got lost in transit and they tried everything they can to get it back but in the end they sent me a new pair. Their costumer service is also 5 stars I trusted them with my money and they delivered THANK YOU CHRONVE

22 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Order not delivered after 2 months

I have been waiting for 2 months for nothing, my oder has not even started processing since 31th October. My emails are not getting any replies and the i cannot even track my package. Man I call it scam…

31 oktober 2025
Review zonder uitnodiging
Logo Chronve

Antwoord van Chronve

Hello,

We would like to clarify that we have not received any email from you regarding this order. You previously left a review about this issue, which we replied to, and that review was deleted afterward, making it appear as if we never responded. You have now posted a new review instead of contacting us.

We are always willing to help resolve genuine order issues, but repeatedly posting negative reviews without reaching out through our support channel does not help resolve the situation.

If you want assistance with your order, please email us directly at help@chronve.store
with your order number, and our team will help you as soon as possible.

Please contact us directly rather than attempting to damage our reputation publicly.

Thank you.

Beoordeeld met 3 van de 5 sterren

Never received my order

Update: though it was a huge hassel after several emails and then even receiving the wrong order, I have to say they made it right and shipped me my correct order and I received it just in time for Christmas. Thank you.

Never received my order. There is not any customer service to be found. No response to emails to what is the only contact there is. Which is what I didn't need especially this time of year.

19 november 2025
Review zonder uitnodiging
Logo Chronve

Antwoord van Chronve

We’re very sorry for the delay and the frustration this has caused. Due to the holiday period, we’ve been receiving a very high volume of emails and orders, and our response times have unfortunately been slower than usual.

This is not the experience we want any of our customers to have. We will be reaching out to you via email as soon as possible today to check your order status and resolve this for you right away.

Thank you for your patience, and again, we sincerely apologize for the inconvenience.

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