Chummys Bakery Reviews 4.480

TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

What is there not to love about Chummys, all the products are delicious. I regularly send the cookies/cakes as gifts, the team are really helpful & ordering is easy.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The best brownies and cookies we have ordered! Its my 'go to' when sending to friends and family. The delivery is very quick and efficient and customer service is the best.

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Ordered Easter brownies as a treat for my son – unfortunately it wasn't delivered. Although I then redirected the delivery to a nearby post office, it didn't arrive until the day after it was supposed... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I had put in the wrong delivery date and Chummys was kind enough to make the ammendments and accommodate the changes in date and time. Their responses to my queries came in super fast!

Bedrijf heeft geantwoord

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4,7

Uitstekend

TrustScore 4.5 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 71% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 5 van de 5 sterren

Cookies and Brownies …

The best brownies and cookies we have ordered! Its my 'go to' when sending to friends and family.

The delivery is very quick and efficient and customer service is the best.

30 maart 2026
Review zonder uitnodiging
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Antwoord van Chummys Bakery

Hi Parveen,

Thank you so much for your amazing review! 😊

We’re absolutely delighted to hear that our brownies and cookies are your go-to for sending to friends and family, that really means the world to us.

We truly appreciate your continued support!


Chummys Team :)

Beoordeeld met 5 van de 5 sterren

What is there not to love about…

What is there not to love about Chummys, all the products are delicious. I regularly send the cookies/cakes as gifts, the team are really helpful & ordering is easy.

22 maart 2026
Review zonder uitnodiging
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Antwoord van Chummys Bakery

Hi Julia,

Thank you for such a lovely review!

We’re so pleased to hear you enjoy our products and that you keep coming back to send them as gifts, that’s the biggest compliment we could ask for.

We really appreciate your kind words!


Chummys team :)

Beoordeeld met 4 van de 5 sterren

Nice brownies

Nice brownies
Price okay with discounts

7 april 2026
Review zonder uitnodiging
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Antwoord van Chummys Bakery

Thank you for your review!

We’re glad you enjoyed the brownies :)

Beoordeeld met 5 van de 5 sterren

I had put in the wrong delivery date…

I had put in the wrong delivery date and Chummys was kind enough to make the ammendments and accommodate the changes in date and time. Their responses to my queries came in super fast!

25 maart 2026
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Antwoord van Chummys Bakery

Thank you so much for your lovely review, it really means a lot to us!

We’re so glad we were able to help with your delivery changes and that our team could get everything sorted for you quickly. We always do our best to be as flexible and responsive as possible, so it’s great to hear this came across in your experience.

We really appreciate your support and hope you enjoy your treats!

Many thanks,
Lou😊

Beoordeeld met 2 van de 5 sterren

I ordered to be delivered for my son…

I ordered to be delivered for my son for Easter. I ordered via a calendar ( you choose your date) which I chose 3rd April.

No delivery? So I look at the confirmation which lone behold says the 10th April!!!! Not the date I have chosen????? I then placed another order for after the Easter ( which again I chose as the 8th April) now this is due to be delivered before my order??? WTF ? Why when I wanted something for Easter I chose my date 3rd April be changed to the 10th???

Emailed now twice with no response. I could have ordered somewhere else which I will in future! Your ordering system does not work as your email response!!!!

So I have had a response and it seems I was wrong???? I cannot prove otherwise. Why on earth would I place my order on the 1sr April to order for the 10th?! I know what date I chose!!

The bakery have been in touch since this review and have kindly refunded the delivery costs, I am still absolutely convinced I chose the date but cannot prove otherwise. The bakery has apologised for any confusion. I can do no more than accept.
I’m sure the baked goods will be lovely once they arrive.

3 april 2026
Review zonder uitnodiging
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Antwoord van Chummys Bakery

Hi Alicia,
Thank you for your updated review, and again, we’re sorry for the confusion around your delivery dates.
As discussed directly, we always fulfil orders based on the delivery date selected at checkout and confirmed in the order confirmation email.
That said, we completely understand how frustrating this situation must have been—especially when ordering for a specific occasion like Easter—and we’re glad we were able to resolve this with you by refunding the delivery cost as a gesture of goodwill.
We’re pleased to hear you’re looking forward to receiving your order and hope you enjoy the baked goods when they arrive.
Many thanks,
Chummys Bakery

Beoordeeld met 3 van de 5 sterren

Issue with delivery but eventually sorted

Ordered Easter brownies as a treat for my son – unfortunately it wasn't delivered. Although I then redirected the delivery to a nearby post office, it didn't arrive until the day after it was supposed to. It was a bit tricky getting hold of Chummys (I did email and also left a voicemail). They did however respond later to say they were refunding the delivery cost.

2 april 2026
Review zonder uitnodiging
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Antwoord van Chummys Bakery

Hi Gail,

We’re really sorry to hear about your experience.

We can confirm that, having checked the tracking, your parcel has now been collected from the Post Office. We can also see that you have been in touch with us directly, and we hope this has now been fully resolved for you.

If you do need anything further, please don’t hesitate to reach out.

Beoordeeld met 1 van de 5 sterren

Scam artists, buyer beware!!!!

I ordered Ed what was meant to be a gift, instead received an empty box that was reseated with sellotape.

They have intentionally misrepresented their service. It has left me embarrassed and the recipient thought it was an early April fools joke.

What is worse, is that they refuse to refund what is clearly an issue between them and allegedly their third party deliver supplier in DPD who already have a global reputation of having a poor track record.

It is clearly irrefutable they have scammed me and that appears to be their business model, In they just go out to scam customers out money and hold them to ransom. Wholly dishonest & never to be trusted.

Diabolical and disgusting customer journey. Never again!

26 maart 2026
Review zonder uitnodiging
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Antwoord van Chummys Bakery

We’re sorry to hear you’re unhappy, but we do need to correct a number of statements in this review.

We do not, and have never, sent out empty boxes as part of any “business model”. With over 4,400 verified reviews and a 4.7 rating, that claim is clearly not grounded in reality.

What you’ve described is far more consistent with an issue in transit, which is exactly why we work with couriers like DPD and follow a formal investigation process when something like this occurs.

While we completely understand your frustration, accusing a small business of deliberately scamming customers is a serious allegation and simply not accurate.

We have already been in contact and are following the appropriate steps to resolve this properly.

Beoordeeld met 5 van de 5 sterren

Best brownies ever

Quick and straight forward order and delivery tastes delicious xxx

26 maart 2026
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Antwoord van Chummys Bakery

Hi Sarah,

Thank you so much for your lovely review! We’re really pleased to hear you found the ordering and delivery process quick and straightforward, and even better that you enjoyed the brownies 😊
We really appreciate your support and hope to bake for you again soon.

Kind regards,
Chummys

Beoordeeld met 5 van de 5 sterren

These I buy as gifts

These I buy as gifts . Never been disappointed at all .

26 maart 2026
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Antwoord van Chummys Bakery

Hi Angela,

Thank you for your kind review and continued support!

Kind regards,
Chummys

Beoordeeld met 5 van de 5 sterren

Yummy

My daughter was absolutely delighted with the tasty brownies

25 maart 2026
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Antwoord van Chummys Bakery

Hi Sharon,

Thank you for your lovely review! We’re so happy to hear your daughter was absolutely delighted with the brownies 😊

Kind regards,
Chummys

Beoordeeld met 5 van de 5 sterren

Amazing would recommend.

The brownies and packaging were exceptional. easy ordering and fast delivery. A great present for any occasion. It is my go to.

25 maart 2026
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Antwoord van Chummys Bakery

Hi Jane,

Thank you so much for your wonderful review!

It’s great to know we’re your go-to for gifts – we really appreciate your support and look forward to baking for you again soon.

Kind regards,
Chummys

Beoordeeld met 5 van de 5 sterren

Excellent brownies

Excellent brownies, perfect gift. Assorted flavours all delicious and well presented and packaged. Would definitely recommend.

30 januari 2026
Review zonder uitnodiging
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Antwoord van Chummys Bakery

Thank you for your review and recommendation! This means a lot to us and we glad you enjoyed them 😊

Beoordeeld met 5 van de 5 sterren

Absolutely delicious brownies

Absolutely delicious brownies! Highly recommend

14 februari 2026
Review zonder uitnodiging
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Antwoord van Chummys Bakery

Thank you so much! 😊 We’re so happy you enjoyed the brownies, your recommendation means a lot to us!

Beoordeeld met 5 van de 5 sterren

I ordered a box of brownies for a gift…

I ordered a box of brownies for a gift and I messed up the address. Chummy's sorted it straight away. My friend loved the brownies so much she ordered 30 for a party she was having.
Super quick delivery as well.

13 februari 2026
Review zonder uitnodiging
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Antwoord van Chummys Bakery

Thank you so much for your lovely review! 😊 We’re so glad we could help get everything sorted and that your friend loved the brownies, 30 for a party sounds amazing! We really appreciate your support.

Beoordeeld met 5 van de 5 sterren

Absolutely amazing customer experience

I ordered cup cakes for my niece's birthday and on checking the order the day before her birthday I realised that I'd selected the wrong delivery date and they weren't going to be delivered for another week! Argh! As it was literally the day before, I contacted Chummys feeling quite gutted and to ask if they could bring the delivery forward as much as they could to get them to her as close to her birthday as possible. I honestly didn't think for a moment they would be able to get them to her in time but to my amazement they were totally cool about it and said they could still deliver them the next day. Absolutely amazing! I was over the moon and the cakes were duly delivered and my niece loved them.

There aren't many companies who will deliver the next day just like that, especially when the mistake was mine, and I was blown away by this fabulous customer service.

So not only are Chummys extremely gorgeous goodies, they also have a brilliant team and logistics behind the scene. I've ordered from them a few times now and the cakes and brownies are yummy. Bravo Chummys!

5 februari 2026
Review zonder uitnodiging
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Antwoord van Chummys Bakery

Hi Sarah,

Thank you so much for sharing this incredible review! We’re so glad we could help save the day and make your niece’s birthday extra special. Mistakes happen, so we’re always happy to help where we can.

It means the world to hear such kind words about our team, service, and bakes. We’ll be sure to pass your lovely feedback on to everyone behind the scenes.

We’re delighted you’ve enjoyed ordering from us and hope to bake for you again soon!

Chummys team 😊

Beoordeeld met 5 van de 5 sterren

Excellent products very good value and…

Excellent products very good value and a lovely choice if flavours. Family and friends love getting these treats

23 februari 2026
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Antwoord van Chummys Bakery

Thank you for the wonderful feedback! We’re so pleased you’re enjoying the range of flavours and finding great value in our products. It means a lot to know your family and friends love the treats too 😊

Beoordeeld met 5 van de 5 sterren

Probably the best brownies I have ever had

The brownies are amazing, one of the best I have ever had. The option of choosing a favourite delivery date is also perfect

23 februari 2026
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Antwoord van Chummys Bakery

Hi Alessio,

Thank you so much for your lovely review! We’re thrilled to hear you enjoyed the brownies. We really appreciate your support and hope to bake for you again soon!

Chummys team 😊

Beoordeeld met 5 van de 5 sterren

Pistachio & White Chocolate Cupcakes

Ordered pistachio and white chocolate cupcakes for my husband's birthday. They arrived on time and were absolutely delicious! They also lasted really well. Will definitely order from Chummy's again!

23 februari 2026
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Antwoord van Chummys Bakery

Hi Rebecca,

Thank you so much for your positive review! Glad to hear the cupcakes went down a treat! 🤩

Beoordeeld met 5 van de 5 sterren

Special birthdays

I sent a gift to my son for his 40th he was so pleased with the brownies, I then ordered for a friends 70th he was just as pleased. Both said they were delicious. I will be sure to order again

29 januari 2026
Review zonder uitnodiging
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Antwoord van Chummys Bakery

Hi Rose,

Thank you so much for your review! We’re so glad your son and friend enjoyed the brownies. We hope they both had a lovely birthday! 🎉

Beoordeeld met 5 van de 5 sterren

Perfect gift

That was gift for my sister on her Birthday. It arrived perfectly on time. As sister said brownies were incredibly delicious.

22 februari 2026
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Antwoord van Chummys Bakery

Thank you so much! We’re so glad the brownies arrived on time and that your sister enjoyed them. We hope she had a lovely birthday! 🎉

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