Circle Waste Reviews 821

I have hired 7 skips from Circle Waste since early August. Each time, I paid in full for the agreed hire period, including council permits, but the service was repeatedly mishandled.

Most recently, after paying for one month, the skip was collected after only two weeks, even though I never requested early removal. When I questioned this, they were rude and demanded I pay again for the council permit — despite my original payment covering the full period.

They also never provide receipts or invoices, making it difficult to resolve disputes. Very poor customer service, misleading practices, and an attempt to charge customers twice for the same service. I would not recommend this company.

This is the worst company I have ever dealt with. I ordered the skip, it never arrived as the company has multiple outlets that do not communicate with one another e.g. online orders do not communicate with telephone orders/actual orders. Paypal canceled the transaction after I ended up just using the recycling centre, the skip then arrived and left mostly empty. The company then threatened legal action unless I paid the same day, after I had offered to pay previously and it had been refused- again due to system not joining up. Completely unprofessional with awful communication and aggressive attitude to customers, they simply don't care.

I ordered skip to bin my house renovation wastage. Soon as confirmation email come I got to know most of the wastage I can't put on this skip. I got email around 4pm and I call them to cancel but no answer. Then I email same day 6pm for cancellation. But still they charge me £204.00 for nothing.

Did not honour my online booking.

I booked online but was then told they didn’t have availability and couldn’t commit to the booking, despite me being fully flexible as to when this could happen. V disappointing.

I ordered a skip from this company on the 22nd of July. It turned up well after midday. I kept it for around 8 weeks before phoning them to collect it. I have phoned them every week since , sometimes twice a week. I still have it today so I am contacting the local council to hopefully fine them. They keep on fobbing me off. Do not use them. I am in the Dudley area.

I booked a skip with Circle Waste to help clear my late father's house. Their online system allowed me to select a Saturday delivery and confirmed the booking. But late on the Friday before, I received an email saying the skip would instead arrive Monday — leaving me no time to find an alternative provider.
Monday was my final day on site, so I bagged all the waste and left it ready for loading. What followed was a frustrating chain of delays:
- 10:30am: Promised delivery time
- 11:30am: Told it would arrive by 12:30
- 12:30pm: Called again — now “another hour”
- 1:30pm: Still no skip — told it would be another hour
- 3:30pm: Called again — “another 30 minutes”
The skip finally arrived just before 4pm. I only had time to half-fill it before leaving, effectively wasting half the cost of the hire.
The experience was chaotic, stressful, and nearly resulted in cancellation. I would not recommend this company to my worst enemy.

Spot on company delivered straight away and picked up more or less straight away can't complain.
Cheers guys

BEWARE BEFORE YOU BOOK WITH THIS COMPANY
I ordered a skip from this company and told them at the time of booking that it was a household renovation. They said thats fine. Once my skip was ready for collection, the skip was collected and then a few days later I got a phone call to say they will be charging me an extra £90 plus VAT because I'd put carpet in the skip which is not included in a household renovation!! What a rip off ! I agreed to pay £90 inclusive just to get rid of them.

I wish I had read the reviews here before ordering, lesson learnt!
I ordered online for 24th Sept and then rang to double check I'd ordered correctly which was confirmed. Quite important as was dealing with my fathers house an hour away from me. Waited all day and skip didn't arrive. Checked email confirmation later and 25th Sept was stated. It was delivered 25th.
Mainly filled Skip with garden waste but hadn't finished job and needed to flatten down etc before ringing for collection which said I needed to do before 14 days.( Printed in large red letters on my order confirmation). This morning (3rd Oct) I received an email saying they were unable to take Skip yesterday as too overloaded and I had to now pay £130 plus vat before they would collect it. On top of this they would charge £70 plus vat for each week it was overdue. I rang to explain that I hadnt flattened garden waste yet and had read I was to ring for collection and had upto 14 days to do this but was told I'd ticked a box online to say I wanted it for 1 week.
They were very nice in customer services and did knock it down to £114 .
If I was in a better position financially I would take this further as I have proof in the email that clearly states ring for collection of Skip within 14 days.
I would never hire a Skip from this company again and wouldn't advise anybody else to either.

Tried to book a skip online and despite getting confirmation emails it was quickly followed up by another claiming they were unable to provide the size of skip requested. When I phoned to enquire I was told I could book over the phone but not at the web price. Complete rip off

Firstly, I did not call this company but a different company and somehow ended up with Circle Waste! Urgently needed a 4 yd skip which they could deliver the next day, great! Very efficient delivery and collection by the skip company Circle Waste used. Fast forward and I noticed on my bank statement that I was charged £348.00 for the skip, which I didn't think was correct. I called the company and following their automated instructions spoke to 4 different people until I had a lady who could perfectly hear me whilst I was talking about the issue who then, suddenly, couldn't hear what was being said and put the phone down! Second round of calls and was put on hold whilst the operator listened to the voice recording of our booking. Several minutes later (it doesn't take that long to listen to a digital voice recording on a CRM system) I put the phone down as it was obvious I wasn't going to be communicated with.

Checked the on-line price for Circle Waste when I saw on my bank statement what I had been charged and was quoted £241.00 incl. vat for a 4 yd skip so why was I charged an additional £107.00!!

The chap who came to collect the skip (which had already been collected) was very helpful in calling the company to find out why we were overcharged but said that there was nothing he could do because they are a broker!!

Avoid this company and book direct with a skip company, which I thought I had done, but like they say, live and learn!!

Worse skip company ever and I don't even use skip in life, it's first time, called to collect skip on Monday and it's been nearly 2 weeks since no one came to collect, call them they keep saying tomorrow but never turn up, save yourself and rent skip from better company.
They will charge for any extra but can we charge them for delays and lies for not collecting skip

The worst company I have ever ever dealt with. They attempted to charge us double. Then said it was a mistake. Then cancelled one of the skips without informing us. They tell you they will give you a refund and that they wi call you back which they never do.
I feel so stupid for not looking this company up on Trust-pilot! We have lost thousands of pounds because of costs incurred because they failed to honour the contract.
Don’t make the same mistake we made !

If I could put 0 stars I would . I paid £365 for a skip- did not receive a confirmation e mail with details of all the items you cannot put in the skip which is nearly everything that you want to skip when moving house . I have now been charged a further £168 pounds for 3 items on their list . My advice to not use circle waste . Customer service would not reduce this bill when contacted .

Terrible service. Skip didn’t arrive for 2 days and they couldn’t even tell me when it’s coming. I finally cancelled the order and they charged me ridiculously cancellation fee saying that because the driver was on his way! Time and money wasters. Avoid!!!

If I could give 0 stars I would, damaged my driveway on skip collection 5 months ago and still waiting for date to be repaired. Constantly being told I will receive a call back and nothing, doesn’t respond to emails and when they do act they are re asking for things I’ve already given them.
Now have to go through a solicitor to get them to fix the damage.

The worst customer service, delivery, exchange, collection,..... total waste of time, money and energy. they keep on delaying and keeping you for hours on the phone then they will drop the line.. I don't recommend this company at all.

Circle Waste Warrington gave me one of the worst customer experiences I’ve ever had. They promised to collect my skip on the 10th, never turned up, and gave no warning. The same happened on the 11th .Then the next morning, without notice, a driver showed up, found my gate locked (of course it was locked they were two days late!), didn’t bother to knock or call, and just left. After that, they had the nerve to charge me £100 for a “wasted journey.”

This is outrageous. They failed to deliver on the agreed date, then punished me for their own mistake. It feels like a deliberate scam to squeeze extra money out of customers.

The lack of communication, reliability, and fairness is shocking. If you value your time, money, and sanity, do not use Circle Waste. There are plenty of honest skip hire companies out there – this is not one of them.

DO NOT USE THIS COMPANY - YOU WILL BE LET DOWN - Skip was meant to be picked up 30th August and still after 12th sept still not picked up which was the completion date of new owners. They use the same excuse that they ran out of time or driver forgot etc. Getting through is a nightmare with 20 min waiting time.

Horrendous service! If I could put no service I would! Do not use! £60 cancellation fee for not being told what could go in the garden waste skip! Really disappointed and awful