Circle Waste Reviews 822

I must have had more than 15 skips through this company . I have on many occasions had the pleasure of speaking to Sam to arrange this, he is a very helpful and pleasant guy to speak to and a credit to the company. Never had a problem with arranging delivery or collection.

The skip arrived quickly, extremely pleasant driver. However I'm not convinced it was the size ordered, the driver assured me that it was an 8yd. When I checked the size of 8yd skips on-line they were all 12 foot long, the one I received was barely 10ft long at its longest.

Would not recommend. Not someone to leave a review but the experience has been really poor.

Stevenson Skip hire is like a company owned by a company, owned by a company with Stevenson owned by Circle Waste, Owned by Waste Hire Services. All who know relatively little about further info in the business beyond their own areas.

Booked an 8 yard skip yesterday for £280. Was called to be told its a pricing error. Went back onto the website and could still book the skip again for this price.

Confused I rang the number back as no number left for me. This went on to a switchboard. Got transferred incorrectly twice. Then eventually spoke to someone who I thought was the right area. Got told I was being transferred to Riccardo and then got hung up on.

I then rang back to the same area Circle Waste Management and then was on hold for an hour before I eventually gave up.

Sam managed to get through to me the next day and explained this to him with very little sympathy being recieved. I was only offered a refund which at this point I took.

I didn’t read the trust pilot reviews before ordering the skip. These reviews are clearly at odds with Google reviews.
The skip was delivered a day late which delayed my project by the same time. I made 3 calls that day and was assured it would be delivered at various times throughout that day. It never arrived until 6.30 am the day after. When requested to collect the skip I was informed 3-5 days. It was collected 10 days later after repeated phone calls.
I’m not necessarily criticising the staff because they were always polite courteous and seemed to be doing their best. Perhaps the company should consider when contracting local operators they are able to deliver client expectations.

Booked a skip for delivery, didn’t turn up, didn’t call to tell me, only when chased did they say they shouldn’t have taken the booking as they didn’t have the skip. Awful, awful company. Read the reviews (unlike I did) and avoid completely!

Well where do I start I’m a builder working slightly out of town so decided I would use a management waste company what a mistake
First skip late being dropped off ordered 8 yard skip exchange they come to do that and got the skip stuck in the empty skip had to take it away and returned 2 hours later with a 6 yard skip.
This is not what I ordered so filled and still had approx 2 yard of much that I couldn’t get on it
Several emails and phone calls later trying resolve the matter short story long I get an email to say I’m not entitled to a partial refund as I ordered a 8 yard skip so totally skipped that my beef was they sent me a 6 yard skip instead of an 8 yard exchange to say I’ve had a frustrating two days trying to sort it out with the most incompetent skip company I’ve ever encountered is an understatement I can quite honestly say I would touch these with a barge poll
Rant over

TERRIBLE SERVICE- DO NOT HIRE FROM THEM! CON ARTISTS

Booking accepted and skip did not turn up on agreed date. No phone call, no callback, no invoice, no compensation; utterly inept at 'waste management' save yourself the hassle and fee by booking directly with the waste company themselves.

CIRCLE WASTE OF TIME

Skip delivered full day late.
Coping stones along driveway smashed.
Hydraulics hose burst and oil spilled over garden and footpath. Shrubs destroyed.
Feeble, Worse than useless response.

Absolutely disgusted with this company I rang up and asked if a skip was available for that day they said yes I asked how much for a 6 yard skip they said £340 Inc vat so I agreed and paid I then received an email saying £408 was taken out of my account and the skip wasn't coming until the next day I rang them back and asked why is says next day delivery and Mitchell Mason who was a complete jobs worth said its not its booked in for today within the hour I then rang back again and a different person answered the phone I asked again when was my skip coming she said tomorrow I asked if I could cancel she said yes but its £60+VAT I argued against the fee and then accepted it was coming the next day. So the next day came and it still hadn't been delivered and still haven't heard of them and they won't answer my calls

Just like to say Olivia was very helpful and very polite can’t fault service with circle waste keeped me informed with my purchase .deff recommend this company to use for hiring a skip .If need another in the future deff using them again and deff recommend to friends and family .

Ordered a skip as had been let down last minute by another company, assured it would be delivered, they took payment over the phone and then didn't deliver the skip or bother to inform that it hadn't been delivered! had to phone and ask where it was to be informed none available until next week! appalling service....should of looked at the reviews first, lesson learned!!

Utterly Appalling Service and Deceptive Pricing!

I am beyond frustrated with the atrocious service I received from this company. While they were quick to process my order – a small positive in an otherwise terrible experience – their pricing practices are nothing short of deceptive and extortionate.

As a central service that outsources to smaller skip hire companies, you'd expect transparent pricing, but what I got was a manipulative negotiation tactic. The representative I spoke with initially quoted £216, then 'graciously' offered a "reduced" price of £195. When I persisted, mentioning a previous cost of £180 for the same skip, he begrudgingly agreed to £180 if i order same day. This entire exchange felt incredibly unprofessional.

However, the real nightmare began after I provided my debit card details. Without skipping a beat, he announced the charge would be £216, claiming this included VAT – a detail he conveniently omitted from all prior discussions! My protests fell on deaf ears; the money was already taken. I was left paying an outrageous £216 for a skip that should have cost around £153 when my customer called another skip company the next day. This is an absolutely ridiculous markup and a blatant rip-off. I feel completely ripped off..

Cancelled without any notification. Only found out collection was cancelled when I phoned to enquire where they had got to on morning of collection . No apologies then or since. They are in the right business, RUBBISH !

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Paid for the skip, then told it wasn't available. Payment should not have been taken. Not good customer service

Terrible experience just avoid them. They are completely unprofessional cause you trouble and terrible customer service. Avoid them and avoid their management complete failure

Abysmal service. Basically they seem to be a central company that outsources work to other smaller skip hire. Unfortunately this means that they make promises they can't keep and don't understand how their outsourced companies work. We were made all sorts of promises about delivery, collection, timings etc. It was so dire, we wrote an official complaint as their practices had implications for our own company, but unfortunately they chose to ignore the complaint.

Use your money elsewhere.

Ordered a skip. Took money straight away. Promising next day delivery. Phoned next day to be told skip size not available for 3 more days.
Chris from Birmingham dealt with me. What a joke.
Do not rely on this company

AS THEY COLLECTED THE RUBBISH THEY WERE SUPER DUPER RUDE, IM NOT THE BIGGEST PERSON ON MAKING PEOPLE POLITE BUT HOLY CRUD THERE MORE TRASHY THAN THE RUBBISH THEY TAKE AWAY THE STAR RATING IS -8 AND A HALF!!

Take money quickly, but multiple phone calls and threats needed for drop off and pick up. Also, very very very very very expensive.