Cisco Homes Reviews 

Cisco homes just brilliant. Very pleased with our Solar panels, extremely friendly and helpful staff, especially Sue Stewart who helped us through everything. Aftercare very good.
We highly recommend Cisco Homes
10 Stars from us and thank you.

Mitch arrived promptly, and got on with the job without any hesitation though it wasn’t the easiest of situations. As I have two meters it was quite a tricky process, but he sought advice, and got the problem resolved quickly. The finished work is very neat , and he cleaned up afterwards. Throughout the work he was very friendly and professional, but he kept me updated about the work, and then explained the GivEnergy app to me, after he had helped me install it on my iPad, as I am not the most knowledgeable I T user! Thanks Mitch, for a good job! The customer service team was also very helpful, and have kept me informed about the situation since I placed my order.
Cisco Homes was recommended to me by a friend who used them, and I am very glad that I followed their advice. Thank you all!

This is my third review about this company (feel free to check my previous ones to see the ordeal we are going through with Cisco Homes), and yet again it is a 1 star. This company never ceases to amaze me if it comes to unreliability and the amount of lies a company can tell to their customers.
This time a review is due about the company as our Solar PV system that was installed on 08/05/2022 is not working about 90% of the time since February this year (2023). We called them about a thousand times, sent them emails about our issue, but we only got lies, lies and more lies.

In February after the initial report of the issue they didn't get back to us, so we had to phone them again a few days later, when they claimed the employee investigating our issue unfortunately was sick and noone took care of our complaint, but promised they will investigate now.
A couple days later we called again, when we were promised a call back. Then they called to tell a guy name Lloyd will call us back to instruct us how to properly set up the inverter manually (!). Then nothing happened for a few days, when we called them again. Lloyd answered the phone - at first he seemingly did not even know we were expecting a call back from him, but then it turned out they did not even see my system on their side as remote assistance wasn't even set up during the installation.
Then it took several calls for them to agree to send someone to set it up properly around the second half of March. The guy came, was shocked that the battery was incorrectly configured and the wiring of the generation meter was completely off, so he said he will fix these. But this did not resolve the issue, in fact it made things worse tripping-wise.
We had to call them multiple times in the next few weeks about this issue, and all we got was empty promises that they are investigating my issue. About a month later we got to the point where they agreed to send out an employee again to check everything. They told us the guy will come and work on our system all day to re-examine the whole installation to the smallest wire, so he will be there in the morning and will stay all day. We were in all day and we called them at noon to ask where the electrician is, as he did not show up. They promised he will come soon. After 30 minutes he showed up only to be here for 10 minutes tops (did not check ANY wiring or anything) saying they will need to swap the circuit breaker, as they usually don't even install this type of circuit breaker where I need to step in and manually switch it back on in the first place, and they told me someone will be here to swap it in yet again 2 weeks.
AND TODAY, a day before the guy was supposed to come to try to fix our issue they called us to tell that the electrician is in hospital, and it will be almost another 2 weeks before someone comes out to swap the switch. This was the point when we decided to take this further, as we had enough.

We are at a point now where we can safely say that we were completely ripped off by this company, as we have a system for that we paid 13k but is not working for over 3 months now, yet it is just over a year old, so we are essentially losing money since February, and we lost all confidence that they will be able or are in fact willing to help us.
Not to mention they were lying before the installation itself (installer's house got flooded, car broke down etc.), then scratched our render which they did not even want to acknowledge at first, then the side of our house in question got repainted 3 months ago (so they eventually agreed to fix this).
They only really seemingly started to take care of our complaints once I started leaving 1 star reviews here on Trustpilot - then they were quick to call and agree to helping us and try to bribe me into changing the review to at least a 4 star (I did not, as they do not deserve it).

In the past few days our issue got even worse if I might say, as the system is just simply not recharging the batteries anymore even if they are supposed to be online and there is no warning message, and the system even keeps tripping in the middle of the evening/night when there is no sunlight at all, so I am sure that swapping the circuit breaker will not solve anything.

Also, we are still missing the certificate required to be eligible for export tariffs, and we kept mentioning this to them as well every time we called them throughout the year (mostly to have the render fixed), but they only seemingly realised that this certificate is still missing the last time we called them and mentioned to them it has been almost a year already. We find this is also unacceptable, as I am losing money of the feedback tariff as well (well, if our system was working properly).

Our advice is: NEVER EMPLOY this company for anything.

The whole process has been efficient and trouble free. Every step has happened as set out and agreed and the employees were friendly and worked quickly and in a clean and tidy way. The installation took just over a day and I was talked through the operation of the system by the electrician before he left the site. All in all it seems a job well done.

Sales - Very informative
Installation Team - Very prompt, tidy, professional
Installation within 48 hours
So far so good, thank you!

After instillation of our solar panels in 2021 I still have had no paper work what so ever not even a receipt.
We are unable to claim for electricity sent to the grid due to this.
The company tried blaming the National Grid but I contacted them directly and have found out they have never submitted the forms needed.
I am still waiting to hear back from Cisco homes after months of calls getting me nowhere.

Great customer focussed and professional. Being a family run business made all the difference. As a customer, I was treated with support, fairness and efficiency. The work was carried out by a friendly and very capable team with ample experience. Thoroughly recommended.

Cisco homes did exactly as promised they were clean and efficient .The only slight niggle was the time it took to take the scaffolding away but I guess that that was out of their (Cisco's) control.

We recently had solar panels and battery installed . The sales team were very clear. At the last moment the company changed the battery system from the Chinese to a British version which worried me at the time. Now I read a current review I am so glad they did that. The scaffolding is outsourced so it may be longer with you than desirable but the actual installation was first rate. The roofers were polite, did a brilliant job and the electrician was fast and efficient. In 48 hours we were up and running. All my queries have been promptly answered and the company has kept me fully informed throughout. The price was fair and all rubbish was promptly disposed of. We are now running on sun!

This company did not advise us of the potential problems in remortgaging or selling our property when we were sold spray foam insulation by them.
Despite complaining they have advised us that they feel they are under no obligation to provide this information to people being sold their product.

Overall I'm very happy with the service provided.
The consultant who visited our house was very helpful and explained our options very clearly.
The team that performed the installation were very friendly and efficient and tidy. The electrician explained everything very clearly.
The only negative point was that the installation had to take place over 2 days as the wrong clamps were issued. The installer explained that he could have used those clamps, but really the correct clamps should be used and I would rather have the job done properly even if it did take an extra day.
However, this also meant that the electrician was not available again to commission the solar panels until the next week. The delay was unfortunate, but the end product was worth the wait.
I did have a cheaper quote for the installation, but felt much more comfortable with the service that Cisco were offering.
I can already see from the app that this will be a very good investment in the coming years.

Cisco Homes installed solar panels and a solar battery a few weeks ago. The system is either not set up properly or is faulty and we raised the issues with the customer services team within a few days of the installation. A month later we have not had a resolution to the issues. The UK based team aren't sure why the battery keeps charging from the grid instead of the solar panels. They passed us onto the manufacturer in China who also have not helped resolve the issue with the battery. As a result we need to pay for extra electricity as the battery is force charging from the grid. Because we have not had any certificates sent to us as of yet, we cannot sell any extra electricity back to the grid. Hence having this solar system is turning out to be expensive.

The panel fitters and the electrician who attended to fit the solar panels were very polite, efficient well mannered and very helpful.

The guys who fitted the panels and the electrician were nice helpful easy going people who tidied up after they had finished, My only criticism was the scaffolding was left up fo eight weeks, over Xmas.

We were contacted quickly after our enquiry by an excellent, well informed sales person. After full explanations of alternatives we ordered our solar panels. We were helped at all stages by the sales person and company through a minefield of Conservation Area problems. Delivery was on time. Installation neatly done and area left tidy. We feel we have been well treated and at a good competitive price.

Kind and very helpful sales person and also workmen kind and polite.

No show for appointment.
No phone calls.
No messages.
No idea!

I have to say the work completed by the subcontractors ( scaffolders, electrician and fitter) was excellent.
However I asked for the £13697 invoice to be itemised in order to see the detail of what I am paying for. I asked for this information several time over a protracted period. In the maen time although I had paid up front in full I was asked for more money on two occasions and was also sent another customers invoice. Taken from a phone call from Scott,this is the answer I got from the manager.
"Difficult to breakdown individual costs of solar system, obviously we got a lot of stuff we pay for like, NCS certificates and all that kind of thing. As well it all costs us money and we pay for your insurance and warranty. Its just so difficult to break down individual stock items in other words"
That call was taken at 13:02 on 22nd July. Despite further requests and a written reply claiming it would be dealt with, I am still waiting!
It seems very bizarre that this business refuses to be, transparent, open and honest. PITY

Great service from all the team. From Jon who gave us an honest review of what we needed, the engineers and electricians who installed the system were polite, cleaned up behind them and demonstrated a flexible approach to problem solving.
Special thanks to Sam and Tiana for their after sales customer support. You were great.

Below is the letter I wrote over a month ago to the MD after solar panels were installed. The company has not deigned to answer!

In

Mr Stuart Umney
Cisco Homes
Unit 5, Estover Close,
Plymouth,
Devon PL6 7PL

Dear Mr Umney

I am writing to record how perturbed I am about the installation of a solar panel system on the flat roof of our bungalow.

Before I explain what worried me, I must compliment the installers for their professionalism and empathy while they were here. No. blame falls on them for any of the adverse events detailed below.

My concern was caused by the pre installation work explained by the salesman, which I expected, which didn’t occur. When my husband Mike and I first discussed the purchase of solar panels with Phil Slater the system, process and installation was explained and our many questions answered. We were led to understand that a survey would be required to ensure the roof was strong enough to take the weight of the system before the installation could be progressed.

Once we signed up for the system we appreciated the regular updates from Tianna, explaining there was a delay in the delivery. Each time I explained we were waiting for a surveyor before it could be confirmed the roof was suitable for the installation of the solar panel system.

Phil rang us to say there had been much discussion about a system for our bungalow and it had been agreed that we would have a better more modern system involving an aluminium frame into which the panels slotted. It would be more expensive thant the system quoted but there would be no change in the price to us. We would be the first customers to have this new superior system installed. So, having seen an aluminium frame system on a house down the road, we relaxed about not having had a survey done.

The day came when the installation began and part way through I noticed that there was no aluminium frame being used. The installers were wonderful when I queried what was happening. They had noted for themselves that a survey should have been done and there was no report, so they understood my concerns. They rang the office to seek clarification and Scott Edwards rang me.

He didn’t actually call me a liar but was quite forceful and unsympathetic. He was loud and talked over me. According to him there was never a plan to use the aluminium system, it would be trialled by the company before any customer had it installed (I had said we were to be the first customers to have it installed). He said other customers had waited longer than us to have the installation done and bluntly asked did I want the installation or not! The roofers were happy to install the system on the roof. And anyway, if there was a problem it would be Cisco Homes problem not mine. Whilst I accept that we were told Cisco Homes would take responsibility for any problems with the weight on the roof, it would have a major impact on us if a problem develops. I felt as if my concerns were swept aside, even those about the strength of the winds here. I felt boxed into a corner when told to allow the installation to continue or the team would be reallocated.

As a result, I feel quite unsettled not just about the installation but also the integrity of Cisco Homes, something I thought should be brought to your attention.

Kind regards

Jayne Stone