City & Guilds Reviews 82

We have always received a good service from City and Guilds, particularly from our BDM, Jon Price. If I have any queries or questions he quickly responds and supports us a centre the best he can.

We use C&G as our EPAO for 3 apprenticeship standards. Our partnership manager, Janice, is supportive and responsive. The EPA team are also very responsive and helpful. Would recommended as an EPAO!

Always found them really good to work with and always helpful, Sandra Connor has be amazing great person

Krishna a great support, she very responsive and links with the college on a regular basis. She knows the Heads of School well and provides tailored support and guidance on qualifications. Krishna visits the college often and is friendly and approachable.

Fantastic support and great communication throughout. Having our own dedicated Business Development Manager makes everything so much easier and far more efficient. Laura has been outstanding — she is in constant contact with us, keeps us well informed, and is always on hand to offer support and guidance whenever we need it. Her proactive approach and reliability have made a real difference to our experience

Our account manager Kerry always makes time for us and is there to support any queries. This has been a working relationship built over many years and continues to support our organisation

Krishna has been consistently approachable and easy to contact, and we benefit from seeing her regularly during her visits to the college. Whenever we’ve encountered any issues, she has been quick to offer support and guidance. She serves as a strong and effective link between City & Guilds and Warwickshire College Group, helping to ensure clear communication and smooth collaboration. Her breadth of knowledge is impressive, and the support she provides is always highly valued and well received by the team.

Great team, especially in vocational areas such as Beauty, Hair, and, Hospitality. Support is available when you need it and communication is swift.

Working with Krishna is a dream, she is so attentive and supportive to our centre, thanks for all your help!

The business development manager is fast to respond to any questions and follows through any concerns to their conclusion, ensuring that we receive the very best support.
In addition, we are regularly updated of any changes or new products to the market.

Working with City & Guilds and the ILM Level 5 team has been one of the best parts of building Digital Delivery Academy.

A particular thank you to Kevin Wilkinson. From the very first conversation Kevin understood what we were trying to do and supported the vision the whole way through. He's been the kind of partner you hope for when you're trying to build something different. Practical, honest, quick with answers, and willing to push back when something needed challenging.
The wider team across City & Guilds and ILM saw the same thing. They could easily have looked at what we were building and asked us to fit it into a more conventional shape. Instead they looked at the audience we were trying to serve, ex-service leavers and people stepping into operational leadership, and they helped us shape a course that genuinely meets them where they are.

The result is a programme that gives ex-service leavers practical project management training they can put to work on day one of their next role. None of that would have been possible without the trust and support City & Guilds and ILM put behind this from the start.
Thank you.

A cut above!
And exceptional work in custody

Very understanding and supportive team that action queries quickly and efficiently.
This applies to training requests, virtual and face to face meetings, EPA support and more.

Excellent support from business partner, responsiveness of customer service and the quality team in relation to any enquiries.

I have been working with City and Guilds for many years in different industries, I have always found them very responsive, willing to help and have a wealth of knowledge to help centres achieve what they need for their learners. The quality assurance processes that are in place are there to support and help centres, improve and progress delivery and enable the learners achieve their full potential. I have always found the staff that I have been working with supportive and helpful even when mistakes happen.
Overall I would recommend City and Guilds to training providers due to the range of qualifications, being recognised worldwide and the help and support they give to centres.

I have consistently had a very positive experience with City & Guilds. Their approach is both supportive and proactive, making a real difference when guidance, information, or clarification is needed. Whenever I have had questions or required assistance, the support available has been timely, clear, and reassuring.
City & Guilds demonstrate a genuine commitment to quality and partnership. They do not simply respond when issues arise; they actively provide useful updates, clear guidance, and well-structured resources that help build confidence and understanding. This proactive communication ensures that expectations are clear and that support is always accessible.
Overall, the professionalism, responsiveness, and encouragement shown by City & Guilds make them a pleasure to work with. Their positive and productive support greatly enhances the experience for providers and learners alike, fostering trust and continued improvement.

Our Business Development manger is always very responsive and provides us with relevant sector updates to keep us informed.

City and Guilds are a responsive and supportive organisation. They build positive relationships with stakeholders and listen to and respond to their views and requirements. They have hardworking employees who understand and champion their sector.

We’ve had a long-standing working partnership with City & Guilds, and our experience has consistently been a positive one. They are always responsive and approachable, which makes a real difference in a busy college environment.

One of the things we value most is that there are “real” people we can speak to within both the Quality and Customer Service teams. Having clear, reliable points of contact means we can get timely answers, as well as specialist support and advice when needed.

Our account manager is also highly engaged, regularly coming into the college to meet with staff, offering practical guidance and helping us stay aligned with best practice.

Overall, we appreciate the strong relationship we’ve built and the ongoing support they provide.

Our centre always receives excellent apprenticeship support from C&G, including regular updates from Jon Price (Business Development Manager - Central North)