City & Guilds Reviews 

Great customer service, happy to help with any queries, professional and positive relationships. Linking with Kerry Dunkley has been a key element of our success in working with the City and Guilds.

City and Guilds qualifications suit our learners and meet the industry needs of the sectors that we work with. We have particularly valued the bespoke support that Andrew Marubbi has provided our centre.

Graham is always fully informed and responsive to our questions. He always follows up with further resources and contacts as required

City and Guilds are always very supportive and helpful with our learners and qualifications here at Burton College

Superb experience with city and guilds. Always on hand to assist and support the centre with anything that is required. I have to give a big shout out to Jon Price who has been fantastic for our centre.

Ability to create courses with industry experts that mean people learn skills, gain qualifications that lead to real jobs.

I have worked with C&G a number of years whilst at 3 different Employers, I have always found them supportive, timely and there if needed.

The service provided from C&G has always been top drawer. They are open, friendly and flexible.
Even most recently, when a learners submission to gateway was difficult, C&G was able to support me over the phone

I am very familiar with City and Guilds as i work in compliance for a college and the Guilds are one of the bigger providers that we use. Their website and online Walled Garden system are easy to use. We have a great relationship with our Account Manager Krishna. I often use the online chat function for Quality queries and the team are very helpful. All in all i enjoy working with C&G in my current role in FE.

The whole team at C&G has been instrumental in supporting us as a provider to enable our learners to achieve and succeed. Teaching staff are well supported by technical advisors, the quality team, EQAs, and moderators, ensuring that teaching, learning, and assessment are delivered to a consistently high standard. C&G is proactive in keeping us informed of updates, changes, CPD opportunities, and communities of practice, which further supports our continuous improvement.

Excellent long‑term partnership in the construction sector

I’ve worked with City & Guilds for many years and the relationship has always been outstanding, particularly within the construction sector. Communication is consistently strong across the board — from business development and quality teams to the BSE and Construction technical advisors. Their support, professionalism, and genuine commitment to learners and providers make them a trusted and valued partner. Highly recommended.

johurul has been amazing, he has given us full support through transition to City and Guilds. jo has given us courtesy calls and arranged supportive visits outside our
agreed contact time.
this has been an outstanding experience. I would highly recommend City and Guilds to other establishments.

Good communication from contacts at C&G (Lianne Marsden) with support provided when needed. Overall happy with C&G as a provider of qualifications.

Excellent service, always helpful. Laura is a fantastic Business Development Manager, always available to support when asked. Thank you

Laura Harrap is our centre contact, and whenever I encounter an issue, she is always quick to offer support, either by phone or email. Laura consistently helps us cut through what can sometimes feel like bureaucracy, particularly when we need to move swiftly for any reason. Her approach ensures that we are able to keep students at the centre of everything we do.

Feeling completely supported at all times. Knowing this is a prestigious, world renowned organisation yet we don't feel like a number.

Fantastic service at EPA.

Always available to help and give us the best service.

Customer Service is always 100%

Laura Harrap and Janice Collins go above and beyond

Overall, the company is excellent to work with. Information and support are readily available, and the organisation demonstrates a forward‑thinking approach while remaining open and responsive to feedback. Their collaborative work with training providers to drive positive change is particularly encouraging.

Quick in response to issues and changes to qualifications.

My experience over the years has been supportive and collaborative. The team do everything to help us achieve success and deliver effective programmes for our participants.