CJ Pony Parts Reviews 

I purchased a set of coil over shocks from CJ pony. I opened the box and the tea bar for the top of the shock is missing along with the C clips. I called their customer service it goes. I have to go to a E Mail. It has been four days and nobody can fix this. I keep I got two emails saying they needed my. Order number I called back and asked the person in customer service to connect me with somebody that can resolve this. They don’t do that. It’s all by E Mail. I am totally fed up with CJ ponies never use them again buyer beware

They never answer the phone and I’ve been on hold for over 20 minutes today ,the other day I listened to their recording for 30 minutes before I could finally leave my number for a call back finally an hour later they returned my call,this business is horrible STAY AWAY

I ordered online,
1st. they rejected my creditcard and told me to use Pay pall and that they would return the payment, had to ask 3 times for that.
2nd. they withdrew 2045,00 from my account which was the correct amount but next they they withdrew another 1020,00
Now arguing with pay pall as they support this kinds of withdrawals, CJpony said the didnt, even though I sent them copies of my bank account

CJ Pony sells parts that the fit and finish are garbage. Get ready to pay an autobody person big money to make the part what one would have hoped that CJ Pony would sell the original part as a quality part for a big price. Also where the part should meet the body panel of the car with the 3M tape sections do not touch the car to adhere. From my personal experience with CJ Pony parts they do not care about quality or any real backing for real client services. I would hesitate before purchasing anything from CJ Pony parts.After CJ Pony reached out to resolve the issue as expected just excuses and no resolution !!!

ordered list of small parts and a fuel tank, small parts showed up but no fuel tank. after multiple phone calls and wasted time on hold, and emails 3 weeks after first box delivered still no fuel tank

⭐ Disappointed with Missing Parts and Lack of Support

I ordered a Flowmaster complete exhaust system kit, but when it arrived the tailpipes were missing from the kit. I understand mistakes happen, but the lack of urgency from CJ Pony Parts to resolve the issue has been very disappointing.

After spending around $6,000 with CJ Pony Parts over the past two weeks, I expected better customer support. It has now been 10 days, and I am still waiting for a simple tracking number or a real update on my missing parts.

Instead of taking ownership and making a phone call to get the issue resolved quickly, they have only been sending emails to Holley/Flowmaster and waiting for responses. Meanwhile, I’m stuck waiting with an incomplete exhaust system.

I have purchased a lot from CJ Pony Parts and expected better service, especially after being a loyal customer and spending this amount of money. The products are good, but the follow-up and customer support on missing parts needs improvement.

Hopefully this gets resolved soon.

Absolutely horrendous customer service! They threw heavy door hinges in the same shipping box as my instrument cluster with zero packing. Naturally my instrument cluster was completely destroyed in route. I have spent the last 2 weeks of my life tirelessly emailing and calling them. They keep claiming that they are gonna make it right, but never actually will. Do not order anything from these scam artists! Run hard, run fast. It's just not worth the effort. I will definitely never order anything from them ever again, even if I have to pay twice as much elsewhere. Life is too short to deal with such a terribly run company! Whoever is in charge there should definitely be replaced with a competent individual asap, while there is still time to save your company from complete obscurity. If my part does not arrive today, as they promised again yesterday, I will unfortunately have no other recourse other than to dispute my credit card charge, which is a whole new pain for me. Thanks for making my life miserable! I should have known something was wrong when they tried to sell me shipping insurance. I mean who does that? Honestly, I have placed thousands of internet orders and have never been offered shipping insurance. This is indisputable proof that they can't properly pack your items, and have no plans to do anything about it.

I've spent over 6000 Dollars problems All the way when asked about parts not fitting properly finally asked for new parts wanted info on what works was told tri y headers when they arrived I questioned it again was told definitely needed that garage started install they would not work now car in shop they had someone there willing to buy them at less than I paid of course so went to another company and asked the same question witch I know the answer now they said for my cable clutch set up I had to use shorty headers shops going to install when they come in CJ pony parts cost me plenty and will not even reply to my email

after proving a physical bank trace and the money credited to their account & had to contact their bank for them!

Eventually got ahold of someone in customer service who actually cared and able to process my order for me.

Now waiting for parts to arrive in destination. Its been a hassle and frustrating but thankfully with persistence got my parts

Terrible return policy. Don't order parts till you need them. If you get anything early and need to return it won't happen. If a customer changes direction on his build u won't be able to return. I have unopened shipping boxes they won't return. By the time you get some parts you won't be able to return if it's wrong. Pay the extra couple bucks a deal with a company that stands behind what the sell.

No tracking provided, cheap carpet quality, most difficult part uncut.

Pièces jamais reçues, nous avons demandé le renvoi des pièces une 1ere fois, et de nouveau soient disant perdues au dédouanement en France. Une fois que l'on fait la demande de remboursement, ils font encore des soient disant recherches au niveau du transporteur et nous disent de patienter, cela fait 6 mois que cela dure !!!

deliver defected item in damaged box blaming the customer to proccess the order!

Twice ordering, all the parts aren't in the box. It's a massive pain getting all the info they need to fix it. Returns are not easy as well, I think they do that on purpose. I placed an order, called back 45 min to cancel it..I was told it had already shipped so I'd have to wait to get it than return it.

I ordered a seat belt kit and never received it. CJ indicated that the kit in the color I wanted had a 6 week delivery time but when it was ordered I was told it was in stock. I asked them to send a different color instead that they said was in stock and it was also not shipped. This has been going on now for almost one month. Now they are saying they are waiting to get a credit from their supplier before they can process my order for the substitute black seat belt kit. I have paid in full for the belt kit you would think that in the interest in keeping a customer happy they would ship the item and not make me wait for what really is an internal business problem between CJ and one of their suppliers. I am very dissatisfied with their performance and probably will never order anything from them again.

I bought an aluminum Dash bezel for my classic c15 truck. I have yet to receive the item. So requested a refund . I would told that i had to wait until they received the item even when they could see i never received it. Also the return doesn't include my shipping even though i never received the package. What a scam.

I have used CJ Ponyparts a few times to great satisfaction. But I agree. Customer service could be a little better. Hilsen Oliver from Denmark

Missing parts in an interior kit. "Customer service lady was quite rude and short, "we can't do anything about it we have to send it to our vendors!"
Not a company that wants return customers!!!

If I could leave 0 stars I would. Purchased a SCT tuner and they refused to give refund on a totally factory sealed box. I could understand if it had been opened but it has not. Will NEVER buy from there again.....

Sold me over $350 worth of car parts online. Did not send all the items and DID NOT have a packing list. I tried to work with customer service, who are hard to reach and promised to look into but never heard back after FIVE queries. AVOID THIS COMPANY!!!