Wrong colour sent and lorry driver extremely rude with neighbours when all cars were correctly parked. Contacted customer support and received an invoice for the replacement with the wrong colour a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered a sample pack which was delivered very quickly and helped me see the difference in the products - all good quality so I'm sure the project will be great when it goes ahead.
Bedrijf heeft geantwoord
Ordered cladding for my garage roof and I'm very pleased with the product. Everything I ordered was delivered. Excellent communication about delivery dates and times, which changed several times but I... Toon meer
Bedrijf heeft geantwoord
Wow , how things change Having visited on many occasions with the other half , I have found some of the yard staff to be miserable and the yard area dirty, unorganised and a mess. This time , yard... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Cladco Profiles® Ltd
Geschreven door het bedrijf
Cladco Profiles® Ltd is a family-run business based in Devon and Andover, delivering roofing, cladding, decking and fencing materials to customers since 1972. Trusted across DIYers and trade professionals, we are constantly adapting to ensure the best possible service for our customers. Our team of experts are here to help throughout the life of your project; from quoting materials to providing help and advice on installation.
Our Mission Statement
Geschreven door het bedrijf
- Supplying high-quality, sustainable items at a competitive price.
- We are committed to producing the highest-quality products, using recycled and sustainable materials wherever possible. With continued investment in product development, we strive to meet customer demand and maintain our commitment to quality and innovation, as well as competitive pricing.
ISO‑Accredited Standards You Can Rely On
Independently certified for quality, sustainability and health & safety across everything we do.
We operate in line with three internationally recognised ISO standards: ISO 9001 for quality management, ensuring consistent products, reliable processes and continual improvement; ISO 14001 for environmental management, demonstrating our commitment to reducing environmental impact and operating responsibly; and ISO 45001 for occupational health and safety, providing a robust framework to manage risk and protect our people. Together, these certifications give you confidence that you’re choosing a supplier that works to high standards, values responsibility, and puts quality and care first.
Contactgegevens
Cladco Profiles, Beardown Road, Ex20 1UA, Devon, Verenigd Koninkrijk
- 01837659901
- marketing@cladco.co.uk
- cladco.co.uk
FREE Samples Across Our Product Range
4,3
Uitstekend
9K reviews
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Antwoord van Cladco Profiles® Ltd
Good morning,
Thank you for your review. We're pleased to hear you're impressed with the product so far and that it appears to be both durable and well made.
We appreciate you taking the time to share your feedback and hope it continues to meet your expectations for many years to come.
Kind regards,
Cladco Profiles®
Very poor experience
Very poor experience, wrong colour sent with correct labels so I didn’t notice on delivery. Customer service not very friendly and as per company policy we don’t care about any costs that may have to you.
8 september 2026
Antwoord van Cladco Profiles® Ltd
Good morning, Helder,
Thank you for your review.
We are sorry that this issue has left you with a poor impression of your experience. As previously explained, the original delivery was affected by a picking error, for which we apologise, and replacement boards were arranged once the issue was brought to our attention.
Whilst we have agreed to replace the incorrect boards, we appreciate that this issue has caused inconvenience to your project.
Kind regards,
Cladco Profiles®
Sent free samples as described
Sent free samples as described. Can’t fault the service
12 september 2026
Antwoord van Cladco Profiles® Ltd
Good morning, Darren,
Thank you for your 5-star review.
If you have any questions about your upcoming project, please let us know - our team will be happy to help.
Kind regards,
Cladco Profiles®
I have yet to purchase any products for…
I have yet to purchase any products for my garden studio project but, cladco have been very helpful with my choices regarding composite and metal profile cladding for my build.
The samples I received have helped significantly reference colour and design. I will definitely be placing an order soon.
11 september 2026
Antwoord van Cladco Profiles® Ltd
Good morning, Martin,
Thank you for taking the time to leave such a lovely review.
We're really pleased to hear that our samples helped you move forward with your garden studio project and that the information and guidance provided by the team assisted with your product selection.
We look forward to helping when you're ready to place your order. In the meantime, if you have any questions about the products or your project, please don't hesitate to get in touch.
Kind regards,
Cladco Profiles®
Not sure what to expect but yours…
Not sure what to expect but yours wasn't. Still not sure!
9 september 2026
Antwoord van Cladco Profiles® Ltd
Good afternoon, Alan,
Thank you for your review.
We're sorry to see that your experience fell short of expectations.
As we're unable to determine the nature of your concerns from your review, we can't comment further, but we appreciate your feedback.
If you haven't done so already, please get in touch with our team if you would like us to investigate further.
Kind regards,
Cladco Profiles®
Wrong colour sent and lorry driver was very rude
Wrong colour sent and lorry driver extremely rude with neighbours when all cars were correctly parked.
Contacted customer support and received an invoice for the replacement with the wrong colour again...contacted them a third time new email is now correct. Let's see what turns up on the delivery.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Cladco Profiles® Ltd
Good afternoon, Helder,
Thank you for your review.
We are very sorry that your order was affected by a picking error and for the inconvenience this caused to your project. We were also disappointed to hear about your experience with the delivery driver, and this feedback has been passed on for investigation with our Transport Department and the third-party haulier involved.
We've been in touch directly to arrange replacement of the incorrect boards and collection of the originals, and we appreciate your patience while we worked to put things right.
Kind regards,
Cladco Profiles®
Sample and support were excellent
3 september 2026
Antwoord van Cladco Profiles® Ltd
Good afternoon, Patrick,
It's great to hear how satisfied you were with your sample order and overall experience. We hope the pack has provided you with plenty of ideas and inspiration for your upcoming project.
If you have any questions about our products or would like to discuss your project with one of our team, please get in touch - we're happy to help.
Kind regards,
Cladco Profiles®
Delivery on time
Delivery on time. Had to chase up one item missed from original delivery, but this was rectified immediately.
Good Product
8 september 2026
Antwoord van Cladco Profiles® Ltd
Good afternoon, Michael,
Thank you very much for your 5-star review.
We're sorry there was an issue with a missing item, but we're pleased we were able to get everything resolved quickly and back on track for you.
If you need anything else, please don't hesitate to get in touch.
Kind regards,
Cladco Profiles®
Ok but check what your ordering.
Ordering was ok, although I did manage to order two products with different profiles when I thought I had ordered the same ! My fault.
The customer services were good at keeping me informed and the delivery driver was fantastic, really helpful.
10 september 2026
Antwoord van Cladco Profiles® Ltd
Good afternoon, Colin,
Thanks for taking the time to share your experience with us. We're pleased to hear everything went smoothly overall and that our team kept you updated throughout the process. It's also lovely to hear such positive feedback about the delivery driver - we'll be sure to pass that on.
And don't worry about ordering two different profiles by mistake...it happens to the best of us! We're glad it didn't take away from your overall experience.
We really appreciate your feedback and hope to welcome you back for your next project.
Kind regards,
Cladco Profiles®
All organised when item was collected…
All organised when item was collected in person. Good service and products. Will gladly customise again.
6 september 2026
Antwoord van Cladco Profiles® Ltd
Good morning, David,
Many thanks for your 5-star review. We're delighted to hear everything was well organised for your collection and that you were pleased with both the service and the products you received.
We really appreciate your support and look forward to helping with your next project.
Kind regards,
Cladco Profiles®
Items were ready for collection on time…
Items were ready for collection on time and that process was easy and staff very polite and he helpfull.
I do think your delivery charges are horrendous for smaller sales and fairly local.
8 september 2026
Antwoord van Cladco Profiles® Ltd
Good morning,
Thank you very much for your 5-star review. We're delighted to hear your order was ready for collection on time and that our team made the process easy and welcoming.
We're also grateful for your comments regarding delivery costs. While we offer free collection from both our Okehampton and Andover sites, delivery charges reflect the specialist handling, packing and transport required to safely deliver building materials across the UK. We regularly review these costs to ensure they remain as competitive as possible while maintaining a reliable delivery service.
Thank you again for your kind words, and we look forward to helping with any future projects.
Kind regards,
Cladco Profiles®
Antwoord van Cladco Profiles® Ltd
Good morning, Heather,
Thank you very much for taking the time to leave us a 5-star review. We really appreciate the feedback.
Please let us know if we can help with anything else.
Kind regards,
Cladco Profiles®
Good service and good quality
The customer service staff were professional and helpful, and were able to guide me through the materials and equipment needed for my project without it being a “pressure sale” .
Delivery was on the date we agreed and was professionally and nicely done with minimum fuss.
Quality of the material looks very good.
14 augustus 2026
Antwoord van Cladco Profiles® Ltd
Good afternoon,
Thank you very much for sharing your experience with us.
It's great to hear that our team was able to help you find the right materials and equipment for your project while providing helpful advice without any pressure. We're also pleased that your delivery arrived as agreed and that the process was smooth and straightforward.
Kind regards,
Cladco Profiles®
Antwoord van Cladco Profiles® Ltd
Good afternoon,
Thank you for your 5-star review. We're delighted to hear that you were pleased with the quality of your composite cladding and that your order arrived promptly.
We really appreciate your feedback and hope the cladding is a great addition to your project. We look forward to welcoming you back to Cladco Profiles® in the future.
Kind regards,
Cladco Profiles®
Excellent allround
Ordering easy, excellent quality product,delivered as requested, delivery driver ensured load was delivered safe and securely.
8 september 2026
Antwoord van Cladco Profiles® Ltd
Good afternoon,
We really appreciate you sharing your feedback. It's fantastic to hear that you found the ordering process straightforward and were pleased with the quality of your products.
We're also delighted to know that your delivery arrived as requested and that the driver took care to ensure everything was unloaded safely and securely. I'll be sure to pass your kind comments on to the wider team.
Thank you for choosing Cladco Profiles®. We look forward to welcoming you back for any future projects.
Kind regards,
Cladco Profiles®
Antwoord van Cladco Profiles® Ltd
Good afternoon, Fred,
Thank you very much for your review. We're delighted to hear that you were pleased with the product and that everything you needed arrived together for your project.
It's great to know we could provide a convenient experience from start to finish. We really appreciate your feedback and look forward to welcoming you back for any future projects.
Kind regards,
Cladco Profiles®
Great product delivered in good time…
Great product delivered in good time and helpful staff
5 september 2026
Antwoord van Cladco Profiles® Ltd
Good afternoon, Alison,
Thank you for your fantastic 5-star review. We're delighted to hear that you were pleased with the product and that it arrived within a good timeframe.
It's also great to know that our team was able to provide helpful support throughout your experience. Your kind comments mean a lot to us, and we really appreciate you choosing Cladco for your project.
Kind regards,
Cladco Profiles®
Antwoord van Cladco Profiles® Ltd
Good afternoon,
Thank you very much for your 5-star review. We're so pleased to hear that you were happy with both the quality of our products and the service you received.
We really appreciate your feedback and look forward to welcoming you back for any future projects.
Kind regards,
Cladco Profiles®
Antwoord van Cladco Profiles® Ltd
Good afternoon, Scott,
Thank you very much for your 5-star review. We're delighted to hear that you had such a positive experience from placing your order right through to receiving your delivery.
It's great to know everything went smoothly, and we really appreciate you taking the time to share your feedback. We look forward to welcoming you back for any future projects.
Kind regards,
Cladco Profiles®
Antwoord van Cladco Profiles® Ltd
Good morning, Alex,
Thank you very much for your kind words and recommendation. It's wonderful to hear that you've had such a positive experience with both our products and our service.
We're pleased that our team has been able to provide the support you needed and help make the process straightforward from start to finish. Comments like yours mean a great deal to everyone here at Cladco.
Thank you for choosing us, and we look forward to welcoming you back for any future projects.
Kind regards,
Cladco Profiles®
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