Die Abwicklung Online funktionierte problemlos. Wir haben einen 10m³ Container bestellt. Auch die vorzeitige Abholung ging schnell. Wir haben den Container nicht voll gemacht und auch kein Ber... Toon meer
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Lees wat reviewers zeggen
Simply put, Mathew Forde and the entire team at Clearco are incredible partners who support our business today and take the quality time to understand and deliver on our needs of tomorrow. They do ex... Toon meer
Bedrijf heeft geantwoord
Aboslute class, sorted my funding needs within 7 days. Nice support from Kiarash and they really want to understand your business and offer a tailored solution. Highly recommend.
Bedrijf heeft geantwoord
First, it started off with invoice funding which worked fine. They moved from that to cash funding in 2025 (not dependent on paid invoices anymore), and now they are still doing cash into the busines... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Clearco is the non-dilutive working capital solution for ecommerce businesses in the United States. Clearco’s unique Invoice Funding product allows businesses to access the funding they need against invoices and receipts for inventory, marketing expenses, shipping, logistics and more. Clearco offers capped weekly payments and does not take collateral or personal guarantees from its customers. Founded in 2015, Clearco has funded more than 10,000 businesses with $2.5B invested.
Contactgegevens
33 Yonge St, M5E 0A9, Toronto, Canada
- +1 (415) 610-5166
- info@clear.co
- clearbanc.com
3,5
Gemiddeld
353 reviews
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extremely disappointed
I am extremely disappointed in Clear Co. Everything started out great and our company spent ample time and resources getting the process set-up to work with our existing processes, we saw it as a long term agreement. I took several draws with clearco when needed and was told everything was going great and not to worry if I needed a draw anytime then it would not be an issue as we were running a model account with zero problems. Then July comes and I request a draw to get some inventory moving as I had planned. My Account rep takes days to respond and when he does, the clearco story starts changing the story about draws, now all of a sudden we needed to wait a few weeks to review the potential 4th quarter performance. So I wait a few weeks and continue to pay our % revenue toward our balance as agreed. We come into august and I request the draw, my rep takes days to respond and now states that due to the macroeconomic climate it has impacted the next capital advance for my account and he copies his manager into the email, The manager states he is going to call me, NO CALL. I am still waiting!!
The worst part is they had made certain this was not going to happen to our account as long as there was no major change to our business. Our business remains strong. !
Bottom Line Clearco is having difficulty with its business model and I do not recommend its services. It has been a waste of my time and I regret ever taking their call or email from their sales team. There are many products out there, do not believe the hype that they are founders for founders. They are all talk upfront they want to get you hooked and raise your percentage as you become a number to them. Very disappointing.
12 augustus 2022
Review zonder uitnodiging
Antwoord van Clearco
Hey James,
This is Louie from the Clearco Customer Success team,
Thank you for taking the time to write us your feedback here on TrustPilot. We value your feedback surrounding your experience with your Account Manager and thank you for sharing details about your business.
I understand that the lack of communication, set expectations, and changes to our processes has been frustrating. I made sure to address this with management of our Account Management team and someone should be in touch soon.
We apologize that your time has been wasted and we would be happy to work with you to make sure we improve these pieces.
We would love to hear from you via e-mail at support@clear.co. Please feel free to address me directly and I am happy to hear more about your experience.
Looking forward to hearing from you.
Warm regards,
Louie
Clearco Customer Success
Poor experience
I completed my application and connected my platforms. Signed the application and direct debit then was told they were pausing international funding 2 weeks later!!! Poor experience from a potential client!
7 augustus 2022
Review zonder uitnodiging
Antwoord van Clearco
Hi Shelley,
Sáoirse here from Clearco Customer Success.
I am incredibly sorry about the frustration this has caused; here at Clearco we are all facing the uncertainty caused by the global macroeconomic environment as well as internal changes that we are undergoing right now, so I empathize deeply with your frustration.
The decision to temporarily halt international funding was not made lightly, and we are very sorry for any inconvenience this may have caused.
Please know that we are doing our best to solve this as quickly as possible, and greatly appreciate you taking the time to share your feedback regarding this experience with us here.
We hope that once this has been solved, we will have an opportunity to rebuild a working relationship with you and all our international founders.
Please feel free to get back in touch if there is anything else we can do for you in the meantime.
Wishing you the very best for your continued success.
Kind Regards,
Sáoirse
Clearco Customer Success
Clear Co Totally SCAM and FRAUD!
First of all, we've been paying 2% of our Amazon earnings for almost a year. Or rather, we thought it was.
Clear Co continuously pulls all data from your Amazon Seller account. It controls your earnings, steals your data and uses your personal data.
YOU AUTHORIZE YOUR BANK ACCOUNT FOR DEBIT, BUT CLEAR CO CONTINUOUSLY CONTROLS ALL MONEY ENTERED IN YOUR BANK ACCOUNT!
What do I mean?
-Clear Co sees ZELLE payments sent individually to your bank account as a win and charges you 2% from there.
-Clear Co determines the REFUND of FEDERAL TAX from your bank account as income and charges you 2% of a legal payment. It takes extortion like a usurer from the FEDERAL TAX REFUND you receive for the tax you pay.
-Clear Co determines individual payments from your family as a profit and sends dark clouds over you. It also earns money.
-Most important! Clear Co sees salary payment, sign bonus payment and even relocation payment from your job for a month as a profit and earns 2% from you like tribute.
CLEAR CO CONTRACTS WITH YOU ONLY FOR AMAZON SALES BUT;
- FROM ZELLE PAYMENTS from your family,
- MONEY SENT FROM YOUR FRIEND,
- FROM THE MONEY RECEIVED FROM FEDERAL TAX REFUND,
- IF YOU ARE WORKING IN A JOB, FROM YOUR SALARY EARNED EVERY MONTH,
- FROM THE BONUS YOU RECEIVE FOR THE SIGN BONUS,
That is, it profits from all the money that goes into your account!
We are preparing a huge news file and a case file on CLEAR CO. We will fully use our LEGAL RIGHTS.
THEY WATCH OUR BANK ACCOUNT AND TAKE MONEY FROM ALL MONEY THAT ENTERS OUR BANK ACCOUNT, LIKE A USER.
WE WILL CLEAN THIS SURFACE THAT HAS BEEN GOING ON FOR A YEAR WITH A FEDERAL ACTION BY LEGAL METHODS. WE COLLECTED ALL THE EVIDENCE. WE WILL GET ALL VICTIMS TOGETHER AND OPEN A CLASS ACTION.
STAY AWAY FROM THIS COMPANY. DO NOT WORK WITH THIS COMPANY!
1 augustus 2022
Antwoord van Clearco
Hi S.Imren,
Chris here from Clearco Customer Success.
Thank you for taking the time to share your feedback and for your patience and understanding with our ongoing changes.
Clearco contracts contain an agreement for an agreed percentage of revenue in order to repay the funding provided to you. This isn't related to any payments received in your bank account, but is instead calculated from the revenue data from your sales platform. As sales platforms are intended for sales, we do assume the data received to be aligned correctly.
I can confirm we don't monitor bank accounts to debit income of any type, however our payments team will be happy to help with any discrepancies you have regarding amounts you've been debited.
Please do not hesitate to reach out to support@clear.co so we can assist.
Again, thank you so much for taking the time to share your feedback!
Kind Regards,
Chris
Clearco Customer Success
Theyre available until you sign a…
Theyre available until you sign a contract, after that you can not get in touch with anyone!
18 juli 2022
Review zonder uitnodiging
Antwoord van Clearco
Hello,
Sáoirse here from Clearco Customer Success.
Thank you very much for taking the time to share your feedback with us; it is incredibly valuable to helping us grow and improve.
I am very sorry to hear that you have not been able to reach anyone since signing your contract with us; this is highly unusual and something I would like to look into for you.
Can you please send an email to support@clear.co addressing it to myself, Sáoirse, in the subject line? With that, I will be able to look into your account and hopefully find a resolution to this for you.
Thank you again for taking the time to share your feedback with us. I look forward to hearing from you soon.
Kindest Regards,
Sáoirse
Clearco Customer Success
AVOID THIS COMPANY LIKE THE BLACK…
AVOID THIS COMPANY LIKE THE BLACK PLAGUE. They have the absolute worst customer service we have ever experienced. You won't hear back for WEEKS after sending an email. They will charge you OUTSIDE of the scheduled parameters (They've incorrectly charged me for $4,600 and have had it for over a month with NO resolution). There are a million other lending companies out there you can use. We will never be working with them again and already have a new lender lined up for when we are finished with these guys.
I love that someone replied asking me to email support@. NOBODY REPLIES TO THOSE TICKETS. Don't be fooled by this crap. They're great and responsive BEFORE they get your business. I've even called and left messages for people. Nobody emails, nobody calls back. It is an absolute MESS of a company.
15 juli 2022
Review zonder uitnodiging
Antwoord van Clearco
Hello,
Sáoirse here from Clearco Customer Success.
I am so incredibly sorry to hear about your experience with us; this does not at all reflect our usual standards, and I would very much appreciate an opportunity to look into this for you to find a possible resolution.
Could you please email support@clear.co addressing it to myself, Sáoirse, in the subject line? That way, I will be able to take a look at your account, see what has happened and how I may be able to help find a solution for you here, even if only to help make the transition to another lender smoother, since we completely understand that decision if we have disappointed you so badly.
We appreciate and value all feedback, as it is the only way for us to improve and grow; but of course I want to do my best to help you in this specific instance as quickly as possible.
I look forward to hearing from you soon and hope to have an opportunity to resolve this for you.
Kindest Regards,
Sáoirse
Clearco Customer Success
Literally from when I received funding…
Literally from when I received funding each step of the way I was unable to use funds in the account properly to pay my suppliers, the funds would show as successfully sent from their account to my supplier and after 3 weeks my suppliers are yet to receive the funds this has gone on Since January 3rd of 2022, I am writing this review on June 22 2022, they claim my company was the only company experiencing such issues with getting funds across to my suppliers they offer no apologies for how they have caused my organization more financial stress. They were supposed to help even with the excessive interest rate they have charged (I agreed to the interest charges to be fair) but I didn't think each transaction would take 3 weeks or so to get a resolution to get the funds across to my supplier, they at a point eventually agreed to send the funds to my account after many annoying emails to them, Not one of the 3 vendors I tried paying went smoothly, I would stay as far away from them because once they persuade you to take more money than you need in the name of just closing the deal, after that they leave you hanging almost to the point of begging them to do the right thing. I would suggest one of their other competitors as my experience with CLEARCO was horrible to say the least.
25 juni 2022
Review zonder uitnodiging
Antwoord van Clearco
Hey Tobi,
Louie here from the Clearco Customer Success team,
I hope you are doing well. Thank you for taking the time to leave us some feedback here on TrustPilot.
I understand that longer wait times for Vendor payments are frustrating. We apolgoize for causing the additional financial stress, while working with us. We will continue working with our Founders to improve our processes on Vendor payments. These issues can sometimes happen due to the receiving end after Clearco sends the funds.
Our support team is ready to help with issues such as this and your feedback is important for us to improve these Vendor processes. Feel free to reach out to our Success team at support@clearco.com and our team is ready to listen.
We appreciate your thoughts here and hope to work with you in the future.
Warm regards,
Louie K.
Clearco Customer Success
I feel genuinely supported by Clearco
I feel genuinely supported by Clearco.
From the communication / correspondence, to the flexibility, and obviously the financing and terms...
Truly an invaluable resource to my growing business.
22 juni 2022
Review zonder uitnodiging
Antwoord van Clearco
Hi Graham,
Sáoirse here from Clearco Customer Success.
Thank you so very much for taking the time to leave such kind feedback. We're delighted to hear that you have enjoyed working with us so far, and of course we look forward to helping you grow your business well into the future.
Please feel free to get in touch if there is anything else we can do for you in the future.
Wishing you the very best for your continued success.
Kind Regards,
Sáoirse
Clearco Customer Success
Clearco team has been so supportive and…
Clearco team has been so supportive and so responsive.Specila thanks to Soairche in customer support for sorting issues out.
17 juni 2022
Review zonder uitnodiging
Antwoord van Clearco
Hi Shruti,
Sáoirse here from Clearco Customer Success.
I really appreciate you taking the time to leave such kind feedback; it's always a pleasure to talk to you, and I look forward to our continued working relationship.
As always, please feel free to get in touch if there is ever anything we can do for you.
Wishing you the very best for your continued success.
Kind Regards,
Sáoirse
Clearco Customer Success
Great experience
Great experience, extremely fast service, unlike other companies that drag the due diligence unnecessarily before funding becomes available. Very happy to fund my growing e-commerce start-up this way!
8 juni 2022
Review zonder uitnodiging
Antwoord van Clearco
Hi Elena,
Sáoirse here from Clearco Customer Success.
Thank you very much for your feedback, it is very much appreciated.
We hope to continue to have an excellent working relationship together. If there is ever anything you need, please do not hesitate to reach out to our success team.
Wishing you the very best for your continued success.
Sáoirse
Clearco Customer Success
Lieben Dank an Jasmina Becker aus dem…
Lieben Dank an Jasmina Becker aus dem deutschen ClearCo Team! Sie ist schnell, immer erreichbar, setzt sich für ihre Kunden ein, sodass Unklarheiten umgehend von Jasmina erklärt bzw. aufgeklärt werden.
Sehr angenehme Erfahrung!
31 mei 2022
Review zonder uitnodiging
Antwoord van Clearco
Hallo,
Sáoirse hier von der Clearco Kundenbetreuung.
Es freut uns natürlich zu sehen, dass Deine Erfahrung mit uns bisher so positiv gewesen ist, und freuen uns sehr, auf unsere weitere Zusammenarbeit.
Natürlich, werden wir dieses freundliche Feedback auch direkt an Jasmina weiterleiten. Danke, dass Du Dir die Zeit genommen hast, es mit uns zu teilen.
Falls es künftig etwas geben sollte, wobei wir helfen können, melde Dich bitte einfach bei uns.
Wir wünschen das allerbeste für Deinen weiteren Erfolg.
Mit freundlichem Gruß
Sáoirse
Clearco Kundenbetreuung
Great service from Con and Aaron
Great service from Con who was our onboarding manager, highly suits our business as we turnover our stock quickly and at reasonable margin. We borrowed $170,000 no credit check as it is classed as purchase of forward sales and was happy with the $10,200 fee over the 4-6 month period as we gross much more than this from our items if turned over quickly.
Funds were available quickly and portal is easy to use for vendors to be able to pay. Have roughly two repayments left and very happy with the outcome and decision to proceed with Clearco. It worked out for us, but you will need to have high turnover at reasonable gross to justify the equation.
Contacted the account manager (you get handed to a different person after onboarding). Told them we wanted another $200,000 for future purposes in a couple of months time once the current agreement was finalised. There was a little confusion, but after a little back and forth we have been able to secure another round and look forward to utilising this facility again. Aaron was quite helpful as our account manager to sort out our account in the end.
Love Clearco, Con and Aaron are great. Once again, have to reconfirm that this suits businesses with medium to high turn over at reasonable gross to facilitate the repayments. But 5 star facility in our eyes.
25 mei 2022
Review zonder uitnodiging
Antwoord van Clearco
Hi Chris,
Sáoirse here from Clearco Customer Success.
Thank you very much for this kind and detailed feedback; this is incredibly valuable, as it allows us to review our internal processes and continue to improve for the founders we work with.
I have taken the liberty of taking a closer look at your account, and actually have some, hopefully helpful, feedback about this for you.
Please check your inbox for an email from Clearco Customer Success, with the details.
That being said, we appreciate the opportunity to work with you and wish you the very best for your future success, no matter what you decide.
Please feel free to get back in touch if there is anything else we can do for you in the meantime.
Kindest Regards,
Sáoirse
Clearco Customer Success
Our responsable Coach Jasmina Becker is…
Our responsable Coach Jasmina Becker is marvelous. So everything with Clerco is ok. We want to grow up our business with Clerco.
18 mei 2022
Review zonder uitnodiging
Antwoord van Clearco
Hi Jürgen,
Sáoirse here from Clearco Customer Success.
Thank you so much for your kind feedback. We have made sure to pass this along to Jasmina and look forward to working with you!
If there is ever anything we can do to help you, please do not hesitate to reach out to the Customer Success team at support@clear.co.
Thanks again for your feedback!
Wishing you the very best for your continued success.
Warmest Regards,
Sáoirse
Clearco Customer Success
Shambles - avoid if you can
Shambles. Complete shambles. I went through the process and was approved for £42000 + fees = £44500. Added my vendor who they were already aware of and how urgent the supplier needed the funds in order to proceed telex and release my container currently at the port. After adding the vendor, I realised I had no access to the funds as I could not settle the invoice yet Clearco were sending me Payment requests . I was in essence repaying for something I couldn’t access. I Tried phoning only to discover their phone number doesn’t work. It’s fake. Ok. The sales rep who was always at hand prior To me signing and accepting now no longer responds. They finally got back to me advising of the error on their end and promised it had been rectified. I submitted the invoice which they claim was successful. Days went by and yet supplier still haven’t received the funds as such I asked Clearco for a payment slip / confirmation which I could at least share with the supplier only for Clearco to now turnaround and say the payment wasn’t sent because the recipient couldn’t be added. But On your system it states “it’s successful “. I subsequently cancelled my direct debit waiting on a response.
I refuse to repay a loan I haven’t even used nor can I access.
From your fake telephone number to poor support. It’s all a joke / shady
Avoid this firm if you are desperate !
17 mei 2022
Review zonder uitnodiging
Antwoord van Clearco
Hi Anthony,
Sáoirse here from Clearco Customer Success.
I am so incredibly sorry to hear about your alarming experience with Clearco so far. We were created by founder for founders, and every interaction with us should feel personal to you and effective for your business. This will be investigated internally as a matter of urgency.
In order to do that, I would really appreciate if you could please send an email to support@clear.co requesting it be passed directly to myself, Sáoirse, and I will look into this for you immediately.
Again, I am very sorry about how this has been handled so far; this does not reflect the standard of customer care and expediency we pride ourselves on.
I do hope to hear from you soon, so that I can look at getting this rectified for you as quickly as possible.
Thank you for taking the time to share your valuable feedback with us.
Kindest Regards,
Sáoirse
Clearco Customer Success
Not for the small sellers
I was not sure about the exact payment terms or how everything works. Its my first time lending for my business at any place, so I wanted bit of clarification on how everything works. NOT BEGINNERS FRIENDLY AT ALL, they probably spend all their time with "HIGH SALES" businesses and no time for the small guys. I emailed customer service, Caitlin, and she took 5 days to get back to me, and all I wanted was an explanation how it works. I replied again and she still did not get back to me. They clearly don't want my business and I would rather go with someone else.
17 mei 2022
Review zonder uitnodiging
Antwoord van Clearco
Hi Shakib,
Sáoirse here from Clearco Customer Success.
First off, I am so sorry to hear about this first impression you have had of us. That sounds like a very unpleasant start indeed.
We pride ourselves on being 'by founders, for founders', so while there are some requirements that need to be met in order to qualify for our services, every type of eCommerce business should feel welcome to explore their funding options with us. I am very sorry that you did not get that welcome; of course, I will be passing that feedback on internally.
I would very much appreciate the opportunity to address your questions for you, and to hopefully get us off to a better start this time around. Would you be so kind to send another email to support@clear.co, addressing the text to myself, Sáoirse, and of course I will be more than happy to get back to you with all the information that you need.
Thank you again for sharing this very valuable feedback with us.
I hope to hear from you soon.
Wishing you the very best for your continued success.
Kind Regards,
Sáoirse
Clearco Customer Success
Be aware of the 3 flaws of their Vendor Financing
Clearco vendor financing is a great opportunity to fund inventory purchases - but it comes with 3 material flaws:
1) You immediately start paying off the entire balance of the funding even if you have only drawn down a small component. At times you might have paid back more than you have drawn!
2) You immediately start paying off the funding even if the goods you used it to purchase do not arrive for months. Vendor financing usually recognises that you pay the loan back when you start selling the goods the loan purchased.
3) Most importantly, Clearco only pays the supplier directly as "Clear Finance Corp". Many countries and banks require that the "payer on the bank payment" matches the "purchaser on the invoice" for the obvious avoidance of money laundering. We have had multiple payments frozen for this reason. That means the supplier never received the Clearco payment which then requires us to pay for the supply ourselves anyway. Clearco seems to be unaware of the seriousness of breaching banking and payment regulations in some countries.
11 mei 2022
Review zonder uitnodiging
Antwoord van Clearco
Hi Scott,
Sáoirse here from Clearco Customer Success. Thank you so much for taking the time to share your feedback with us.
I would love to take this opportunity to address your concerns.
1) Our repayments are set to be calculated based on your daily revenue, not the percentage of the funds taken. In our experience, this allows founders to have access to all the available funds at any given time, without any increased pressure to repay based on how much has been spent. Of course, your feedback around this is very valuable to us, and I understand that having repaid more than you have used can be rather frustrating, so I am going to pass this on internally for review.
2) This mirrors the prior point, and again, I completely understand your frustration and appreciate that you are bringing this to our attention. We are always trying to not only keep up with market standards, but to exceed them, and this too is an incredibly valuable observation for us to take into consideration. Thank you.
3) Since our funds are not sent to our founder's bank accounts, but rather, founders can access funds made available to them to make payments to their vendors, the payments do indeed come from "Clear Finance Corp". I appreciate that in some cases this can cause confusion, but if the vendor is notified ahead of time this can usually be mitigated. Of course, if there are cases where this proves unnecessarily difficult or frustrating for our founders, we will naturally support them in any way we can. And again, this is incredibly valuable feedback, thank you so very much.
If you would like to reach out to us at support@clear.co then I would be more than happy to be a personal contact for you and to support your use of our funds in any way I can.
Again, thank you so much for taking the time to leave your feedback; I will make sure to be passing this on internally for review and consideration.
Please feel free to get back in touch if there is anything else we can do for you in the future.
Wishing you the very best for your continued success.
Kind Regards,
Sáoirse
Clearco Customer Success
So far so good
So far the process has been very simple with a clear clear offers made that I could choose to take or not. Paul was great in the initial discussions and I had hesitated initially as it seemed a bit too good to be true in some ways. Whilst I still have to pay back the majority of the funds, its been really easy to use and the Clearco funding now replacing our own credit cards on Google Ads spend. Obviously it pays to be cautious but there's no harm in having a chat with them if you think your business needs a funding alternative to the restrictions and paperwork of the traditional banks.
10 mei 2022
Review zonder uitnodiging
Antwoord van Clearco
Hi Guy,
Sáoirse here from Clearco Customer Success.
Thank you so much for taking the time to leave your feedback, we really appreciate it. I am delighted to see that the funding is working well for your Google As spend and do hope that we will be able to continue to work together in the future.
If there is ever anything we can help you with, please don't hesitate to reach out to support@clear.co and we will be more than happy to assist.
Wishing you the very best for your continued success.
Kind Regards,
Sáoirse
Clearco Customer Success
Borrowed and repaid over £120,000 since…
Borrowed and repaid over £120,000 since mid-2020 with no missed or delayed payments at all, we were recently offered a small top-up of £15,000 - accepted it - only to then be told that they can't lend to us because we sell CBD items. We've sold these since day one, well before we drew-down on the other £120k they approved to lend us, whilst selling these same items.
We're a longstanding, reliable and (I thought) valued customer, but even after the offer to disable the offending products from our catalogue, they say they cannot lend to us anymore and we need to look elsewhere for other finance partners.
Way to be 'for the founders'.
Completely unreasonable and unwilling to compromise.
Not to mention, this is not the first major run-in with them. They have, in the past, offered us £60k - we accepted - they then rescinded the offer and came back with £28k (yes, less than 50% of the algorithm-generated offer). I understand algorithms have their issues, but this was WAY off the original offer amount.
No apology, just excuses regarding the algorithm.
They are far from being 'for the founders' - just another large financial institution using very rigid methods of assessment, and applying zero common-sense. And if you think you'll be valued by them because you're a reliable payer and have worked with them on large sums previously - haha. They don't care.
5 mei 2022
Review zonder uitnodiging
Antwoord van Clearco
Hi Gavin,
Sáoirse here from Clearco Customer Success.
I am incredibly sorry to hear about this frustrating development and completely understand your dismay with us and this time.
Please understand that due to the global nature of our business, there are certain products and industries we simply cannot work with, but this is something we should have flagged with yourself before the beginning of our working together. You wrote that you had been selling consumable CBD products before you signed up with us, which would mean an oversight occurred on our end, and for that, I am incredibly sorry. That is a valuable lesson in diligence, and it will be passed on internally right away.
Of course, your offer to disable the sale of the items in question is more than reasonable, so please, I would ask that you allow me some time to review the internal case history and to get back to you with definitive final feedback.
As for the issues with the algorithm, I am incredibly sorry to hear about that as well. While our funds are indeed calculated by our system based on a number of factors, including but not limited to a companies growth, repayment to date and projected growth potential, there is always the option to dispute an offer and manually recalculate in exceptional instances where it is warranted. I am very sorry that this was not offered to you. This too is valuable feedback, that I will be escalating internally.
I would really appreciate if you would please email me at support@clear.co, addressing the email to myself, so that we have an open line of communication for the feedback I am looking to find for you.
Thank you again for taking the time to share this valuable feedback with us, and please know that, I wish to support you in any way I can.
Wishing you the very best, no matter what the future brings.
Kindest Regards,
Sáoirse
Clearco Customer Success
By founders for founders, almost the perfect solution.
By founders for founders, almost the perfect solution. One massive issue though. The program is marketed as perfect alternative funding bypassing the slow backwards traditional institutions. I switched from Paypal Working capital to avoid doing business with an algorithm, hoping to work with actual people and that's where this has all gone wrong for me.
The amazing personal touch of the people I first communicated with when making my application has now been replaced by scripted emails telling me that even though I have made flawless payments and am past the 90% mark I'm now at the mercy of an algorithm with regards to any top ups or further offers.
The algorithm apparently places emphasis on evidence of massive growth in the business. This is my first Loan, having pretty much fully repaid both principle and their interest, I have experimented (at my own expense) and learned which growth paths and ideas responded well to increased investment and which ones did not. I have a better idea what I would now do with my next loan. This is simply the way business works and I would have expected our founders to have understood this. Expecting everyone to experience massive growth from their very first loan just seems very unrealistic.
I hoped I had finally found a company I could actually work and grow with, one that truly understood the journeys we are on. One that operated in a predictable, reasonable way that I could actually count on and plan my business around. It doesn't quite seem that way. Even though I've paid back my loan in perfect time and without a single bounced direct debit I find myself back where I started with Paypals working capital, praying for the decisions of an algorithm that no one has no control over. The service is an amazing one but if you need predictable dependable access to funds for your business' future, which you can plan around long term, I'm not sure this is it.
The whole "Fuel and sustain growth with a steady stream of capital at your disposal", "Instantly top up" and "Access more funds when you need", the very things that got me hooked are simply not really a thing if we are to be completely honest. My business is now dyeing a slow painful death which I'm now at my wits end trying to prevent just because the top-up loan I expected after paying back so faithfully is simply not materializing.
Hope this helps someone.
26 april 2022
Review zonder uitnodiging
Antwoord van Clearco
Hi,
Thank you very much for taking the time to share your feedback with us.
My name is Sáoirse from Clearco Customer Success, and I am very sorry to discover that our working relationship with yourself has lost its personal touch. That is very disappointing, of course, but very valuable feedback.
Working with the machine learning system that calculates our funds helps us to be one of the most unbiased forms of funding out there, which we are very proud of, but of course there are always improvements to be made to any system.
That being said, I would very much like to take a closer look at your account and to work with you to find a way to get your business, and our working relationship, back on track.
If this is something you would like to explore, please reach out to me at support@clear.co and I would be more than happy to look into this for you.
I look forward to the possibility of working with you.
Wishing you the very best for your continued success.
All the Best,
Sáoirse
Clearco Customer Success, EMEA
Zeitverschwndung
Absolut unprofessionell. Ich befürchte das hier nur Daten gesammelt werden sollen. Wir haben all unsere Account verknürft bei denen wir insgesamt seit Jahren mehr als 150.000 EUR Umsatz machen. Heute kam eine Ablehnung das sie mit kleinen startups wie unserem mit Umsatz niedriger als 10.000EUR pro Monat nicht gearbeitet werden kann. Hä? Also, für uns absolute Zeitverschwendung.
19 april 2022
Review zonder uitnodiging
Antwoord van Clearco
Danke für Ihr Feedback. Es tut mir sehr leid, dass Sie eine solch unangenehme Erfahrung mit uns hatten.
Bedauerlicherweise kann es passieren, dass selbst wohl etablierte Unternehmen nicht in unseren Berechtigungserfordernissen entsprechen. Dafür kann es mehrere Gründe geben, einer dessen, ist das nur der Umsatz der durch die mit uns verbindbaren Zahlungsabwicklern eingenommen wird (Stripe, Shopify, PayPal dergl.) auch berechnet werden kann. Wenn ein Unternehmen, z. B., in einem konventionellen Geschäft, oder auch durch Warenrechnungen, zusätzlichen Umsatz hat, kann dies leider nicht dazugerechnet werden, da wir nur Finanzierung für die E-Commerce-Seite eines Unternehmens anbieten können.
Wenn Sie mir bitte Ihr Feedback an support@clear.co zukommen lassen könnten, dann würde ich mir Ihren Antrag gerne persönlich anschauen, damit ich Ihnen eine detaillierte Rückmeldung geben kann.
Erlauben Sie mir bitte, mich einstweilen für jegliche Unannehmlichkeiten zu entschuldigen und mich nochmal für Ihr Feedback zu bedanken.
Haben nur gute Erfahrungen mit unserer…
Haben nur gute Erfahrungen mit unserer Beraterin Jasmina.
Sie ist immer für uns da, und auch sonst ist Clearco ein total unkompliziertes Zahlungsmittel. Einfach perfekt!
8 april 2022
Review zonder uitnodiging
Antwoord van Clearco
Vielen lieben Dank für das Feedback!
Das wird natürlich, mit Freude, an Jasmina weitergeleitet.
Falls es künftig weitere Fragen geben sollte, zögern Sie bitte nicht, sich an uns zu wenden.
Wir wünschen das allerbeste für Ihren weiteren Erfolg.
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