Very helpful customer service! Isaac stayed on the phone with me for nearly an hour trying to fix the issue with my new router, and promptly escalated the issue with another team, until it was re... Toon meer
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Lees wat reviewers zeggen
Brilliant when it worked! Very poor as soon as it didn’t. Packed up on 16/05/25 and wasn’t fully fixed and stable by 13/06/25, when I lost patience and cancelled. Customer service during this period w... Toon meer
Bedrijf heeft geantwoord
Engineer arrived exactly on the day it was scheduled. Connection was setup in no time. Provided an extension cable as well to facilitate multiple electric points in the store room where router was kep... Toon meer
The staff were polite, but that’s where it ends. My building had an outage, and it took a full four days before anyone bothered to send someone to investigate or fix it. The lack of urgency, communica... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
ClearFibre is all about the Perfect Home Internet experience. ClearFibre is connecting homes all over Britain with hyperfast, full fibre internet services. Installed and working from day one. Fast, stable internet with no data limits. ClearFibre customers have full fibre optic cabling installed all the way to their property unlocking speeds of up to 1Gbps as standard. We provide a connection with equal download and upload speeds which means no bottlenecks or buffering. Stream, browse, download and game to your heart’s content with no data limits and hyperfast connectivity.
Contactgegevens
Northstar, M4 1LN, Manchester, Verenigd Koninkrijk
- 0330 229 1838
- help@clearfibre.uk
- clearfibre.uk
3,7
Gemiddeld
330 reviews
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Heeft 27% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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only 1/2 speed of what i purchased
i have purchased 1gb pack, however, 500mb is the top speed i have ever got, i have informed this issue to the support team a couple of times, but no response.
28 augustus 2025
Antwoord van ClearFibre
Hi Kevin, thank you for taking the time to leave us a review. The 1Gbps speeds are only available over a hard wired connection and not WiFi. If you are struggling to achieve higher than 500Mbps over a wired connection, please drop me an email over to help@clearfibre.uk FAO Emma and I will take a look into this for you.
disconnect every 5 mins consistently
I've been using ClearFibre since 19-08-25, it has been consistently disconnecting, contacted support but so far nothing, very unreliable
28 augustus 2025
Antwoord van ClearFibre
Hi there, sorry to hear you are facing disconnections. I can most definitely resolve this for you, please can you drop me an email over to help@clearfibre.uk FAO Emma and I will pick this up. Please include your full name and address within the email. Many thanks, Emma - ClearFibre Support
I can use internet now.
ClearFibre-san
Thank you for your quick response.
I can use wifi from last week end.
Kind regards
31 augustus 2025
Antwoord van ClearFibre
Hello Akira, I just wanted to follow up to ensure you have received the new router and your connection is working well now? If you are facing issues still, please drop me an email over to help@clearfibre.uk so I can assist further. If you are satisfied that the fault is now resolved, it would be great if you could update your review to reflect this. Many thanks, Emma - ClearFibre Support
Great service, but you pay for it!
The team were swift to contact me and arrange the installation date and Jason James who came to install the service was both lovely and competent and installed everything very quickly with minimal disruption to my day. My reason for not giving 5* is that I believe the service itself to be extortionate given that they have a monopoly on the high speed service in our building!
22 augustus 2025
Professional and quick
13 augustus 2025
All good straight forward setting up.
15 augustus 2025
“I am very satisfied with the service
“I am very satisfied with the service. The team was professional, friendly, and always ready to help. Everything was handled smoothly and efficiently, which made the whole experience stress-free. I truly appreciate the support and highly recommend their service.”
8 augustus 2025
Antwoord van ClearFibre
Hi Claudio, sorry to hear you are facing problems with your connection. Have you reported this to our Support team? We can definitely help to get this sorted for you, please do reach out to us on 0330 229 1838 or email help@clearfibre.uk. We look forward to hearing from you soon. Emma - ClearFibre Support
Quick and efficient
29 juli 2025
Brilliant when it worked, poor when it didn’t
Brilliant when it worked! Very poor as soon as it didn’t. Packed up on 16/05/25 and wasn’t fully fixed and stable by 13/06/25, when I lost patience and cancelled. Customer service during this period woeful, not proactive at all, had to continually chase for updates, which soon descended into copy and paste platitudes with little useful information. Organisation has now pulled all service from my building, leaving those who stayed with them in the lurch. Absolute farrago, couldn’t recommend.
16 mei 2025
Review zonder uitnodiging
Antwoord van ClearFibre
Hi,
We’re very sorry to hear about your experience.
While we worked with our suppliers to try to restore service as quickly as possible, we clearly didn’t meet your expectations for communication during that time. For that, we apologise, we understand that regular, clear updates are important, and we regret that you felt you had to chase us for information.
We do appreciate your feedback and will be reviewing how we handle such complex situations in the future.
Terrible Customer Service
I did everything as indicated and the internet doesn’t work. I called customer service and they told me they would call me back. Over 5 days have gone by and no one has called.
Terrible service.
7 juli 2025
Antwoord van ClearFibre
Hello Orlando, I am sorry to hear you are having problems with your connection. Please can you drop an email over to help@clearfibre.uk FAO Emma and I will pick this up for you ASAP. Many thanks, Emma - ClearFibre Support
Cancelled without warning or reason
They announced, halfway through my one-year contract (and one-year rental), that they’re cutting off service to my entire building. No reason specified except that they have the right to do so somewhere in their terms of conditions. This has left me scrambling to find a new fibre provider, at extortionate prices given I can’t commit to a full year, and means I’ve had a hole drilled in my wall for just six months of service. It’s truly awful customer service. I’ll never use them again for sure.
They have not given me "two months free service" as claimed in the reply. This is a lie. It is only one month. This will not make up for the additional costs I will incur moving to a new plan.
14 juli 2025
Review zonder uitnodiging
Antwoord van ClearFibre
Hello Jared, we are sorry that we have had to terminate our services to your building and the inconvenience this causes you. We do recognise that there is never a good time to decommision a site as it will always impact our connected customers in some way. We hope that the 2 month free service period gives you enough time to locate a new supplier, perhaps one that you can transfer services over to your new address once your tenancy is up. Apologies again for the disruption. Emma - ClearFibre Support
Easy to register and set up !
5 juli 2025
Good friendly staff and so far a…
Good friendly staff and so far a reliable service from the broadband.
3 juli 2025
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