Very helpful customer service! Isaac stayed on the phone with me for nearly an hour trying to fix the issue with my new router, and promptly escalated the issue with another team, until it was re... Toon meer
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Lees wat reviewers zeggen
Brilliant when it worked! Very poor as soon as it didn’t. Packed up on 16/05/25 and wasn’t fully fixed and stable by 13/06/25, when I lost patience and cancelled. Customer service during this period w... Toon meer
Bedrijf heeft geantwoord
Engineer arrived exactly on the day it was scheduled. Connection was setup in no time. Provided an extension cable as well to facilitate multiple electric points in the store room where router was kep... Toon meer
The staff were polite, but that’s where it ends. My building had an outage, and it took a full four days before anyone bothered to send someone to investigate or fix it. The lack of urgency, communica... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
ClearFibre is all about the Perfect Home Internet experience. ClearFibre is connecting homes all over Britain with hyperfast, full fibre internet services. Installed and working from day one. Fast, stable internet with no data limits. ClearFibre customers have full fibre optic cabling installed all the way to their property unlocking speeds of up to 1Gbps as standard. We provide a connection with equal download and upload speeds which means no bottlenecks or buffering. Stream, browse, download and game to your heart’s content with no data limits and hyperfast connectivity.
Contactgegevens
Northstar, M4 1LN, Manchester, Verenigd Koninkrijk
- 0330 229 1838
- help@clearfibre.uk
- clearfibre.uk
3,7
Gemiddeld
330 reviews
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Heeft 27% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Our connection is the worst I have ever…
Our connection is the worst I have ever had. Drops out every 15 mins. I tried to contact you many times with no success.
18 juni 2025
Antwoord van ClearFibre
Hello Glen, sorry to hear you are facing issues with your connection. You will be able to get through to a member of the team by calling 0330 229 1838 or if you send an email to help@clearfibre.uk FAO Emma, I will keep an eye out for this and pick up on the fault for you. We can most definitely help so please get in touch at your earliest convenience.
very inconsistent, and bad customer service.
The service is highly inconsistent, customer support is poor, and they fail to schedule engineers when the connection goes down.
20 juni 2025
Review zonder uitnodiging
Antwoord van ClearFibre
Hello Nishikant, I am sorry that you have been facing issues with your connection. We do schedule engineers to attend if required, but I appreciate in your case it was difficult for you to be available at home to accommodate the dates and times we were available to attend. I understand that given you have been facing issues for some time, you are looking to seek a new provider and by way of apology, we have issued a goodwill gesture refund. If you require anything else from us, please do reach out to our Support team. Many thanks, Emma - ClearFibre Customer Support
the issue was sorted really quickly.
4 juni 2025
The only thing clear about this product…Clear rubbish fibre connection.
The only thing clear bout this product is it's not tried and tested. My experience has been pants thus far and it was only installed two days ago on the installation day, I had to call support twice as the broadband was not up to speed. They did. wifi speed check... I said the broadband is not up to speed so clearly the wifi will have issues or a blockage. I wouldn't buy nout from them...
7 juni 2025
Review zonder uitnodiging
Antwoord van ClearFibre
Hi Alice, thanks for taking the time to leave us a review. I am sorry to hear you have been having problems with your service following installation, please could you drop me over an email to help@clearfibre.uk FAO Emma so I can review the interactions you have had with the Support team and ensure any outstanding issues are resolved swiftly for you. Look forward to hearing from you soon - Emma, ClearFibre Support
Great experience so far
Great experience so far. The installation process was smooth and easy. The installer did a great job and made sure everything was working as expected before he left. So far our connection is performing well and at the speeds we were expecting.
28 mei 2025
kevin from clearfibre
had kevin came round to fit our new router, i was working at the time but he was super speedy, friendly and kept it relatively quiet, he was great !
19 mei 2025
Review zonder uitnodiging
Loses connections multiple times a day…
Loses connections multiple times a day for 9 months now. I am paying 40£ a month and I can’t believe the level of service I get.
19 mei 2025
Review zonder uitnodiging
Antwoord van ClearFibre
Hi Stephen, sorry to hear you are having problems with your connection. We will be more than happy to investigate and resolve this so if you haven't done so already, please report this to our Support team who can assist further. https://clearfibre.uk/contact. Many thanks, Nathan - ClearFibre Support
It is working as expected
It is working as expected, but getting disconnected in between.
12 mei 2025
Antwoord van ClearFibre
Hi Rajanikant, thank you for leaving us a review. Please reach out to our support team and we would be happy to resolve your disconnections. Many thanks, Nathan - ClearFibre Support
Great Work.
15 april 2025
A seamless process from one provider to…
A seamless process from one provider to Clearfibre. Sometimes it is better to just take the plunge. We have gone from 67mps to just over 500 for half the cost. If you have a bigger place try MESH repeaters instead of hard wire. The supplied modem has a very good reach anyway . Enjoy!
10 april 2025
simple activation
simple activation, good speed, i picked 250 mbps plan and am getting around 220-230 mbps download and 250+ upload speeds. so far so good, been a week only but its working great. registered online, got call in 2 days, asked for serial numbers of router and fibre hub and was activated the same day.
14 april 2025
They have a good customer focus
They have a good customer focus, and communicate well and frequently over any issues faced.
7 april 2025
Review zonder uitnodiging
Good internet service, customer service needs work (updated)
Update 2:
It got installed and I'm finally back to civilization. I've had installations at two flats now, and both times, the time til install appointment was measured in weeks. Not great imo, but if you plan ahead then it wouldn't be too bad. Same guy came both times. Lovely and capable gent. Once he did his thing, the service itself has been great.
I think they need to upgrade customer service. You should be able to call in and speak to someone who can help you, not request to be called back at some random time. It turns into a game of tag, and adds to the time til install day. The email support has the same issue. It should be quick to get an appointment.
--------------------------------------
I have been a customer for almost a year. I moved flats (same building) and needed my service switched. I have spent the past two weeks getting the runaround from their horrible customer service. I can't express how painful this has been. You can't call in for support because it's just an answering service. If they call you back, it's a matter of days. Same with the email support -- usually takes days to respond. Add to that the installation appointments taking a week or more -- and them ignoring my first appointment. Assuming they actually install my service when they say this time, I will have waited nearly a MONTH between ordering and actually having broadband.
The service itself was great for me. 1Gb/s usually. No issues during the time I used it in my old flat.
Update: I was contacted by a supervisor and she got me a solid appointment for a week from now. She apologized for the inconvenience and assured me she would work with her team to make sure it doesn't happen to the next person. +1 star. Will update once the service is in.
16 april 2025
Review zonder uitnodiging
Antwoord van ClearFibre
Hi David, thank you for your time on the phone today. Once again, I am very sorry for the poor experience you have endured when trying to schedule your services to be moved over to your new apartment. This is not our usual level of service and I will be looking to review and amend our processes accordingly to ensure we do not see a repeat of the delays you have faced with communication and scheduling. Thank you for your understanding. All the best, Emma - ClearFibre Support
Very slow setting up the internet
Dear ClearFibre
The connection is finally up and running
Incredible fast internet, fastest that I ever experienced
But why does it take 4 days to switch it on?
This day and age it should just take minutes not days
6 april 2025
Antwoord van ClearFibre
Hi Jan, thank you for taking the time to leave us a review. Apologies that your service took longer than we had hoped to activate. I can see that you placed the order on the 2nd of April and service was activated on the 4th. It is a manual task and not automated which is why it cannot be completed within minutes, but we do take your feedback on board to allow us to improve our processes. Many thanks, Emma - ClearFibre Support
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