clearlyfiltered.com Reviews 

Im a senior woman living in an apt with about 500 ft sq...the kitcfhen has very limited counter space. The under sink filtration systems are not allowed, and with so little space, the other on the counter systems were not an option...I had tried other pitcher systems, but found them to be unsatisfactory. When I found Clearly Filtered about 5 yrs ago I had done extensive research into pitcher systems and found that CF filtered out nearly 100% of all the harmful chemicals...I am especially interested in drinking water that is free of flouride, chloride and toxins like pesticides, herbicides and heavy metals. I was grateful to find out the testing facility is a third party (not in-house).

To clarify, I have been using this product for over four years during which I've had a couple of questions and found the customer service is above and beyond...

The team at CF are knowledgeable, friendly and genuinely there to help..I might also add they don't out-source to another country...so everyone, of course, speaks English--always a plus in my book..

I live alone so since a filter will clean up to 100 gallons, I only have to change it every several months. another plus, as the filters are one of the higher cost items in my budget

So until the powers that be stop spraying our skies with poisens, and contaminating our underground water sources, I will continue to budget within my small Social Security money to continue using this company and their products

It’s a piece of junk it broke in a month. It takes an hour for the water to be filtered and you can’t access the water until it’s finished filtering. It’s also soooo heavy and very hard to handle. I tried returning or asking for customer service and they wouldn’t offer me anything they were extremely unhelpful. Save your money don’t buy this filter.

I ordered a 3 pack of filter replacements for my pitcher. They arrived all scuffed up with a black film around the top of the filter. I figured I could live with the scuffs, but tried to wash off the black film. Not knowing what it was, I didn't want it to contaminate the water. It wouldn't wash off, so I emailed customer service. I was told it was perfectly normal for scuffing and black film to be on there......horrible customer service!!!!! If they are going to be selling a subpar product at these prices, I'll look elsewhere for filtration! I've wasted enough of my money!

Hope it does what it claims because it seems better than the three others I tried.

I have had many water systems over the years. I am very serious about water quality and what I drink. In the reviews, Clearly Filtered is one of the few that actually takes out plastic and many other nasty chemicals and contaminants. I decided the cost was worth it and wanted to get the plastic out of my water! I have used the pitch thru 3 filter changes. The water was good! The ONLY issue is that this last time, there was a musty smell and I noticed mold growing around the seal. I was very surprised as I do not fit the top on the container tightly so there can be some air circulation!! Clorox did kill the mold, but I have decided I can not have a water filter with this issue. And this filter is VERY EXOENSIVE. I am one person with a dog and you go thru a lot with this pitcher to get water, and now there is mold!!I am going to find another solution. Probably time to find a real system that is not mold susceptible! I am very allergic to mold.

If I could give them a 0 I would, but that is not an option. The company refused to give me a refund for water filters that I never received which amounted to over $100. Customer service told me that in order to receive a refund, the filters had to be "returned to sender", how can I return a product that I never received in the first place. I stopped further filter orders until I get a credit to my account. What good is their product if they charge you for it and don't send it. Maybe the company should rename their company to Clearlycrooks, that would be more accurate as of this writing.

Please be careful with this product and company. I experienced mildew smell and taste with the water filtered through their filter. They tried to say that it must be something in my water. My water does not have that smell or taste. The smell and taste was only In the water filtered through their filter. I have another filtering system and that smell and taste is not there. I complained and asked for a refund since it was affecting my health with diarrhea, bloating and gas. They denied it saying it was past their 30 day refund policy and they could have done it.
When I stopped using their filter the problems I was experiencing have gotten better. I will never use their products again. Not healthy and too expensive.

I have been a customer of Clearly Filtered for over 4 years.

I have always had great customer service when I call. When my pitcher broke after a year, they replaced it free. When a filter didn’t work (at all), they replaced it free.

Yes it can take several hours to filter water, but you have to remember the filter is 8 layers (or stages) thick!

My daughter now has my original pitcher and I bought a new one when I moved to my apartment. For my daughter, it’s just her and my granddaughter. For me, it’s just me. But I can go through about two pitchers full everyday. I drink about 120oz/day. So I bought a plain water dispenser that sits in my fridge. Once the water has filtered in the pitcher I pour that into the dispenser. I always fill my pitcher at night so it’s ready to go the next day. In the meantime I use the dispenser for my already-filtered water.

Customer Service once instructed me (when I had the filter that did not work) to soak the filter completely over a 24 hour period before installing it into the pitcher. Works every time!

So,
1 cracked pitcher replaced for free after 1 year
1 replacement pitcher over 3 years old
1 new pitcher over 3 years old
1 bad filter out of 20+ over 4 years both households
1 filter lasts 6 mos or more even with the heavy use in both households

I would recommend Clearly Filtered. It does the best job that the other inexpensive 2 stage filters can’t do.

The only thing I would change is for Clearly Filtered to have a larger variety of containers (like the dispenser I have) and larger insulated flasks.

Well done Clearly Filtered!

THE WORST customer service. My replacement filters got lost in the mail. CF could not have cared less. smh I DID get a refund -- only after 20+ emails, over two days, when I screamed. I don't think the 'filter' is all that good anyway. I am done doing business with them.

Amazing water but it takes 8+ hours to fully filter. It’s a WEEK old.

I tried the necessary steps to fix it, via support, and it did nothing. They claimed it was the building that I lived in (it is an older building).. I tried boiling water from the tap, then when it reached room temp I put it in the clearly filtered- still a very very long time to filter through.

The water is amazing though. I’ll try one more filter when ours expires, and if the problem is still happening I will switch companies

I’ve been a customer of clearly filtered for about 4 years now and I will never buy from them again. First of all, their pitcher design is horrible. It breaks at least once every 6 months. Second they refused to work with me when they sent an autoshipment to my old address (auto ship was every 15 months so easy to forget). Lost $150 despite the fact that just a week earlier I ordered $180 with them buying 3 filters and a new pitcher (since mine was again broken). They told me to work with the post office that’s a 3 hr drive from my house and does not answer their phones (bc it’s center city Philly) . They don’t care if you’re a loyal customer they will refuse to help you out. I’m truly appalled they’re willing to lose a customer they had for years rather than refund me, especially since the shipment is being sent back to them!!! IT WAS NEVER EVEN DELIVERED TO MY OLD ADDRESS.

Such a shame - love the company ethos but their customer support is awful and they completely have miss sold the product - made claims that are completely not true. Please stay away.

Two problems... one of the filters I purchased took 3 hours to go from the reservoir to the pitcher. When contacting customer support, they wouldn't replace it because they said it was technically working. Really?
So, I cancelled my subscription. When I log in my account even confirms it's cancelled. But, they billed me $150 in August of 2023 and I had to dispute it. Now in June of 2024 they did it again. Don't go near this company or product.

major regrets. very expensive pitcher and filters for one person with minimal use. waste of money. filter only lasts 2 months--it filters extremely slow but water tasted great. I wrote the company they said I may need to change the filter. omg so soon--can't afford that plus the waste. I changed the new filter and the water tastes horrible. I primed the filter correctly. Priming the filter process is a pain and ridiculous!! what a waste of $$$ Im pissed and out of $$$

The actual filters were okay. But the additional items, such as the "priming bag" and the pitcher itself were basically useless and cheap plastic garbage. Two of the three filters I received in my last and final order did not even allow for water to enter the filtration portion of the filter. The "priming" bags, using the description loosely, did nothing but pour water into the sink. My advice: find another water filter source.

Great customer service. I had a replacement filter I had gotten from a former distributor of theirs three years ago, and it was defective and leaking charcoal throughout the box. It was out of their warranty period, but they asked me send them a picture of it. I did, and they sent me a replacement right away. The product is great. We take it with us on trips. I highly recommend it.

Horrible customer service. They shipped me a filter that was delivered to the wrong unit number. Instead of making it right, they're insisting I spend hours of my time trying to get "additional tracking information" from the local post office. I'm not sure what they expect it to say? Definitely not going to say "We delivered your package to the wrong unit". Great way to lose a loyal customer who recommended these units to family and friends. At this point, I'll get my money back one way or another, and try a company that treats their customers better.

Same issue as the comment below. I've placed my order more than two weeks ago and still haven't received it, or got any update from the company for that matter. Had I known I would have gone for another product.

I was promised order filled for a pitcher filter in 2 to 4 business days, then after taking my money they due to high demand 1 to 2 weeks still no order. Avoid my mistake and just don’t buy!

I live in an area with a great deal of petrochemical drilling and it’s also located at the end of the Mississippi River. For the last 4 decades this area has become a cancer hotspot. I do not trust the tap water. However, I don’t want to add to the current plastic problem that the US is drowning in. I did extensive research and found Clearly Filtered as consistently being rated the best filter for removing the most dangerous chemicals from water. I have been their customer for over a year now and their products are incredible. What’s more is their customer service is remarkable. They are a great company who cares about their clients just as much as they care about people’s health and the environment. I love this company and will be their client for a very long time.