clearpay.com Reviews 2.602

It is the worst experience , l think those who gave 5stsrs it was just the beginning of this company, l have told them many times that l did not use their service because their card is not working, l was introduced by a friend who said let’s try it .I ended up paying the full amount of l what l wanted to use to card for but now they keep threatening me about action taken , l should be the one taking action against them.They are evil .Their service was not successful why should l pay instead of getting a refund.People stay away you will regret it Don’t use clear pay .I thought it was a good idea but not they keep bombarding me with text messages.

Having terrible experience don’t trust limit given to you.Their app waste your time as you have to try multiple times to buy something.

Not humans, only robots and nobody able fix it issues, always excuse for everything,

I just want to clear my account I have the right email and password then they send an sms then they won't accept that please is there any other way to get through to them????

So no one can order from a specific company, everyone one is getting same error message but apparently it's my fault!!! Going round in circles for two weeks with useless people..customer service is non existent

If I could give 0 stars i would! Dont waste your time.. they are untrustworthy. They punish more than they reward.. I had to make a payment manually and pretty much lost all my credit. I was unable to make purchases for emergency groceries and only help I recieved was a pre scripted bot and customer service if they actually respond talk down to you are extremely rude, illiterate and just down rite vile and unhelpful. You can purchase gift cards one day then the next week they are removed with no reason as to why. Half the brands and shops on the app do not work and you cannot make a payment. The fact that I was with clearpay for so long, payments always on time other than manually having to transfer it as the registered account does bot hold my money so I have to manually transfer it. After talking with customer service they made it very clear that it was a missed payment and they have no control over the outcome as it was my fault basically... even though it was paid the sane day minutes after the money was trying to be withdrawn from the account. Staff are rude and obnoxious. You use this service because of money problems and to spread the cost only to get treated like a disposable income to them. Making purchases are never the price it says as clear pay seems to add more money on top for instance spend £15 but the total is around £27.. they had no answer for this. In the help chat with customer service they just ghost you once they have had enough and your ignored for weeks. My account has just been suspended due to late payment and I'm glad it has. Stick your money up you arses absolute thieving scum. Will never use again and people need to take heed to these reviews. Its starts of good and after a few months in you just get shafted. Clearpay needs closing down and an investigation launched. Stay clear of this app!

If you are using Clearpay, there is a high chance you are not rich, meaning, financial issue could likely arise... in times of need there is little to no support from Clearpay. You can move 1 payment a few days once. After that they refuse. If a last minute issue arises you can't move the payment date. Then they penalise you for it. It's best to avoid a service like within who is essentially there to help you afford thing because you don't have the funds but isn't understanding when something comes up.

Avoid. They are still trying to take money from my account. I put a closed cc on there and they’re they are that stupid they are trying to use it. I closed my account last year and still they’re trying to take money from a closed account as my bank keeps notifying me. They are scammers. I ended up paying £69 for something I didn’t order and even though I gave them proof they still insisted I’d ordered it from Amazon. Stay away from these people. All Amazon transactions UK. Japan. China. USA. So hopefully they’ve now got the messsge. Delete. Delete. Delete.

Signed up and downloaded app was given credit limit etc but they then asked for ID. As I don’t drive or have a passport it said birthlines and utility bill was fine so I sent both along with bank statement and my citizenship Photo ID card so MORE than enough it’s now 48 hours later and still nothing back from them. How long did other people wait for this verification?

It seems Clearpay manipulates reviews on their UK page!
Reporting them to Trading Standards and The Financial Ombudsman! Tried to open an account and was told I had an account 5 years ago and an outstanding balance of 49£, 22! Emails with them, hours of messaging back and forth and trying to sort this and repay the debt I didn’t know I had with them, being made to believe I can then use their services again. But low and behold, once I paid this, I got a message saying they will NEVER offer me their services again! Imagine the cheek! Their fraudulent tactics to get me to pay will absolutely be reported!

Missed one payment as was waiting for wages to go in,on a bank holiday mistake made by my boss did pay it straight in first thing the next morning my credit limit went right down to £20 from £2000,been with them for years always paid up.can never speak to anyone just got a bot response

I've been using them for a good while. Recently asked the to change a payment date which was fulfilled but they froze my account cool made the payments and upto now still can't use my account as I need to get them to now unfreeze it. I've massaged then twice and still no message back next time I just won't bother.

I've been using clearpay for about 6 mouths,I've never had a problem with them quite the opposite, excellent for purchasing goods,I missed a couple of payments one time,but paid in full,they didn't have s problem with this,will be using them regularly great for emergencies if you need some items in a rush,keep up the good work clearpay 😀😀😀😀😀

AVOID always used clearpay never had an issue until recently when I paid on the due date “manually” and they decided I missed a payment and reduced my spending too £0.00 even tho I paid manually not sure how that works… so guys avoid and use an alternative way of paying….

I'm now using Klarna as I knew a payment won't go through so i was changing my payment card. The app won't go through the process.
This is a terrible website slow non responsive.
Wouldn't use again.

Do NOT USE this company use klarna or another trusted company this company do not protect you or your money from fraud in my case they were told days before the payment left my account that the order I used them for had been cancelled they did nothing for days until the payment had gone then told me I still had to pay corrupt to the core they are being investigated

Can you please tell me why you have fake sites on your platform??

This company does not protect your money. If you need to dispute charge they will wash their hands as soon as possible with automatic email "we are third party company, nothing we can do" ...
It's good only until is good to make them money, but if you need help from them for not received items forget about it.
I closed my account because I do not want my money to be with untrusted company. If they work against me why I should have my debit card linked with them... never again.

just a bunch of idiots really AVOID AVOID AVOID

tried to open a new account with them as my old card number from 7 YEARS AGO is connected to my old account and it keeps asking me to verfify the first 4 digits. called my bank they advised they shouldnt be asking this as it classed as fraud anyways and they cannot even give me my old account numner.

been emailing them for three days now back and forth, they have decided to change my email when this wasnt even the issue? I have explained to them 5 times.. i do not have access to my old card or old number but i have access to my email address on the account I also sent a bill to confirm my address and ID - they have asked me for this three times after this. why isn't this on record?

so in a nutshell, cant get into my account, they wont reset what I need and wont let me open another one

Must be some dumb people working on the help desk.. they also advised me there going to call me from my mobile number? like what make it make sense!!!!!

Is clearpay down can't seem to log in to my account